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1
High-quality products and services are the most profitable.
Selected True
Answer:
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2
Which of the following is not one of the major categories of costs associated with quality?
Selected    none of these; they are all major categories of costs associated with
Answer: quality
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3
Internal failure costs are associated with scrap, rework, and downtime.
Selected True
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4
For most, if not all organizations, quality is a tactical rather than a strategic issue.
Selected True
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5
Continuous improvement is based on the philosophy that any aspect of an organization can be
improved.
Selected True
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6
"Kaizen" is a Japanese term meaning
Selected    continuous improvement
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7
"Quality is defined by the customer" is

Selected    a user-based definition of quality

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8
A fishbone diagram is also known as a

Selected    cause-and-effect diagram

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9
Quality is mostly the business of the quality control staff, not ordinary employees.

Selected False
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10
One of the ways that Just-In-Time (or JIT) influences quality is that by reducing inventory, bad
quality is exposed.

Selected True
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11
According to the manufacturing-based definition of quality,

Selected    quality is the degree to which a specific product conforms to

Answer: standards
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12
"Making it right the first time" is
Selected    a manufacturing-based definition of quality
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13
Which of the following statements best describes the relationship between quality
management and product strategy?

Selected    Managing quality helps build successful product strategies.

Answer:
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14
Conforming to standards is the focus of the product-based definition of quality.

Selected False
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15
An improvement in quality must necessarily increase costs.

Selected False
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16
The definition of quality adopted by The American Society for Quality is a customer-oriented
definition.

Selected True
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17
The process improvement technique that sorts the "vital few" from the "trivial many" is
Selected    Pareto analysis
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18
Building high-morale organizations and building communication networks that include
employees are both elements of
 Selected    employee empowerment
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19
All of the following costs are likely to decrease as a result of better quality except
Selected    maintenance costs
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20
The "four Ms" of cause-and-effect diagrams are
Selected    material, machinery/equipment, manpower, and methods
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21
Pareto charts are used to
Selected    organize errors, problems, or defects
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22
The role of quality in limiting a firm's product liability is illustrated by

Selected    all of these are valid.

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23
A cause-and-effect diagram helps identify the source of a problem.

Selected False
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24
The process of identifying other organizations that are best at some facet of your operations
and then modeling your organization after them is known as

Selected    benchmarking
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25
A successful TQM program incorporates all of the following except

Selected    centralized decision-making authority

Answer: