CHARACTERS A virtual character (or “chathot’] is a software application that can engage a user in dialogue, and can answer questions in a conversational style about your company. Available 24/7, chatbots can be a first line of support on your website. They can even build a relationship with your customers, encouraging return visits, sales and referrals. Daden’s chatbots can help reduce the workload on your staff, saving you time and money. Studies have shown that the average costper-contact using a chatbot is under 6Op - compared to £4 or more for telephone or live chat services. The chatbot can be represented however you want - from a plain text box or static image, to a fully dynamic avatar. FEATURES AND BENEFITS Provide a friendly welcome on your website, answering questions and directing your visitors to the relevant pages = Free staff to focus on more complex tasks and enquiries. = Access realtime web services such as RSS feeds and back end data systems to answer questions Carry out surveys and capture real conversations with customers to improve your services and customer insight Answer questions fram the web, mobiles, SMS, email and instant messaging platforms ‘Support multiple languages - enabling you to help the widest range of customers Managed via the web, for easy set-up and maintenance DADEN CHATBOTS HAVE BEEN USED AS Anewsreader on a news website A librarian on a university library intranet ‘A marketing and sales advisor on a marketing agency website Patients in medical training environments A helpful guide on a website aimed at older web-users An historical character in a virtual world Actors in a mixed reality film RT uC cea cat PCs CLC Len a a to] RL) LIMITED