Northern Handsets 800\ 600

Salaries Close to Industry average Fixed for each of 17 Performance Rating 4\5
grades EMP Total number 850 \ 635
Bonus Scheme Partly based on individual performance Members of BEUnion 24 % \ 56
for most employees %
Contracts Fixed for each grade Average skill levels
Benefits - Company car Above grade 12 - Low-interest - at HQ 4\ 4
loan All - in branches 3\ 4
Expenses: Corporate Expense card Deposit Portfolio (by $ size)
Pensions: Voluntary contributions deducted from salary Current Accounts 56 %\ 24 %
Southern Savings Accounts 44 %\ 76 %
Above Industry average - Individually negotiated
Bank level profit-related bonus for management –
Individually negotiated
- Company car Directors - Low-interest loan No
Expenses: Reimbursed
Bank contributes 3% of annual salary to employees with
more than 2 years’ seniority
Loans up to ........ require approval of ...........
$ 100,000 Branch manager Branch manager
$ 1 million Branch manager County manager
$ 5 million County manager Head of Corporate
Banking
$ 50 million Head of Corporate Banking CFO
Primary evaluation criteria Cashflows Collateral
Total customer profitability evaluated ? Yes No
Approval level dependent on client history ? Yes Yes
Computer system
No. of servers 5 / 1
Server operating system Unix/ Unix
No. of PC’s 408/ 321
Operating system(s) Windows 95/98 / Windows 3.
No. of software programs in use
- Off-the-shelf 33/ 15
- Custom 4/ 0
Performance Rating 3/ 2
Automated Teller Machines
Number of locations 56/ 24
Performance Rating 4/ 3
Telephone system
Type PABX in each branch / Corporate PABX
Supplier Mixed \Teletel
Call centres 3\ 1