Questionnaire:-

1. Name of the customer:-

2. Do you like E-banking

a. Yes
b. No

3. Tick which bank you preferred…

a. Icici
b. Sbi
c. Sbh
d. Axis
e. Union bank
f. Hdfc
g. UTI Bank Ltd
h. Bank of Punjab Ltd

4. Why this bank

a. Service is good
b. They provide security
c. Cheaper service fees.
5. Which type of service mostly you use?

a. Balance and transaction history search

b. Transfer fund online
c. Card to card fund transfer
d. Open FD
e. Lock / activate debit cards /ATM
f. Request a cheque book
g. Stop payment
h. Railway pass / ticket
i. Shopping
j. Share payment

6. Services of the bank are….

a. poor
b. good
c. Very good

7. Are you satisfied with the using of E-banking?

a. Yes
b. No.