1.

Name
2. Age
3. Annual family income
4. Do you own four- wheeler? If yes, which one?
-maruti
-honda
-toyota
-others

5. when did you went for first servicing?

6. when did you had your first breakdown?

7. Which factors you consider most before making a purchase decision. Rate on a scale of 1-5.(1
being most important and 5 least important)

- Price
- Design
- After sales service
- brand image

8. what factors in after sales service you consider most important?

- free service coupons

- service warranty period

- free replacement of spare parts.

- widespread network of service centers

9. how important is the response time in fixing the problem?

10.How far is the closest service center of your car from your residence?

11. which of the brands have the most widespread service network in your view ?

12. do you recommend your car to someone else?

13. how strongly do you recommend your car ?