c

c
c
c c c
INDUSTRY PROFILE
Retailing consists of the 6
 of goods or merchandise from a fixed location, such as a  

6
 or 
6, or by post, in small or individual lots for direct
6
 by the purchaser.
Retailing may include subordinated services, such as delivery. Purchasers may be individuals or
businesses. In
 , a retailer buys goods or 
 6 in large quantities from   6

or 
6, either directly or through a 

6
 , and then sells smaller quantities to the end-
user. Retail establishments are often called shops or stores. Retailers are at the end of the 6

 . Manufacturing  6 see the process of retailing as a necessary part of their overall
6
 strategy.

Shops may be on residential streets, shopping streets with few or no houses, or in a 6



 or mall, but are mostly found in the 
666 6 . Shopping streets may be for
6 6 only. Sometimes a shopping street has a partial or full 

 to protect customers from

  
. In the , retailers often provided 

6 in front of their stores to protect
customers from the mud. Online retailing, also known as 
  is the latest form of non-
shop retailing (cf.  

).


 generally refers to the act of  products. Sometimes this is done to obtain
necessities such as food and clothing; sometimes it is done as a   

activity. Recreational
shopping often involves window shopping (just looking, not buying) and browsing. According
to the 8th Annual Global Retail Development Index (GRDI) of AT Kearney, India retail
industry is the most promising emerging market for investment. In 2007, the retail trade in India
had a share of 8-10% in the GDP (Gross Domestic Product) of the country. In 2009, it rose to
12%. It is also expected to reach 22% by 2010. According to a report by Northbride Capita, the
India retail industry is expected to grow to US$ 700 billion by 2010. By the same time, the
organized sector will be 20% of the total market share. It can be mentioned here that, the share
of organized sector in 2007 was 7.5% of the total retail market. Ways result in a purchase.

c
c
c
c
c c c
India retail industry is expanding itself most aggressively; as a result a great demand for real
estate is being created. Indian retailers preferred means of expansion is to expand to other
regions and to increase the number of their outlets in a city.

In the Indian retailing industry, food is the most dominating sector and is growing at a rate of 9%
annually. The branded food industry is trying to enter the India retail industry and convert Indian
consumers to branded food. Since at present 60% of the Indian grocery basket consists of non-
branded item

Œ
 b a    W
  6
a 


Country Type of market

1)US Wal-Mart Hypermarket, Supermarket,
Superstore, Warehouse.

2)France Carrefour Hypermarket, Supermarket,

Specialty.

3)US Home Depot Do-It-Yourself (DIY)

4)Germany Metro Hypermarket, Superstore,
Specialty, Convenience, Cash
& Carry, Departmental, DIY,
Food Service.

5)US Kroger Discount, Convenience,

Supermarket, Super center,
Warehouse, Specialty

6)UK Tesco Department, Hypermarket,

Supermarket, Superstore,
Convenience

c
c
c
c
c c c

FORMAT DEFINATION VALUE POSITION

Department Stores Multiple product categories, Service and choice

usually lifestyle driven with

apparel/accessories
dominating

Supermarket/Convenience Food and household products Convenience

stores

Hypermarkets/Discounts stores Large stores in big box Price and choice

format ,with volume based
discounted prices

Specialty stores /Category Extensive range of products Service

killers under a single category

Seamless Mall Apparel , Accessories Convenience, service and

Life style products , Choice

Entertainment

c c

c
c
c
c
c c c
c

ëODERN RETAIL FORëAT

DEPARTëENT STORES
These large stores retail primarily non-food items such as apparel, footwear, accessories,
cosmetics and household products. They stock multiple brands across product categories, though
some of them focus on their own store label (on the lines of Marks and Spencer¶s and St.
Michael). These stores are found on high streets and as Anchors Tenants of shopping malls.

Several local department store chains have opened shop in India in the past five years. We
believe the convenience factor coupled with the aspirational perception of shopping in a
department store has contributed to their growth. The larger chains of department stores (Namely
Pantaloons, Shopper¶s Stop, Westside, and Lifestyle) have presence in the metros.

SUPERëARKETS
A supermarket is a store, which is more of a large self-service grocery store selling groceries and
dairy products and household goods that are consumed regularly. These are neighborhood stores
offering home and personal care products and food products that a typical household consumes
on a day to day basis. These stores are often part of a chain that owns or controls (sometimes by
franchise) other supermarkets located in the same or other towns; increasing the opportunities for
economies of scale. These stores offer convenience of shopping by making available a large
variety of products at one place. Some of the well-known supermarket chain includes Food
Bazaar, Nilgiris, Food World, Apna Bazaar, and Trinethra etc.

c
c
c
c
c c c

üYPERëARKET
A hypermarket is a store, which combines a supermarket and a
department store. The result is a retail facility, which carries an enormous, range of products
under one roof, including full lines of fresh groceries and apparel. It is a large format store that
aims at retail consolidation by being a single point contact between the brand owners and
customers. They are planned, constructed, and executed in a manner that a consumer can ideally
satisfy all of their routine weekly shopping needs in one trip to the hypermarket. This is possible
because of economies of large scale operations. B  Bazaa
, Spencer¶s, Star India Bazaar are
examples of hypermarket formats.

SEAëLESS ëALL
Seamless malls are a format, which is relatively new in India. In this format, various
brands operate their retail areas without any wall between them, providing a seamless shopping
experience. This makes it possible for shoppers to compare brands with ease while they shop.
We believe this also means that the store can reallocate space more easily based on
merchandise/brand performance and customer feedback. Besides offering apparels, accessories
and lifestyle products these malls are also equipped with entertainment and leisure facilities.
Central is an example of a seamless mall.

SPECIALITY STORES
Specialty stores as the name suggests are stores that specializes in a particular offering. A
specialty store carries a deep assortment within a narrow line of goods. Furniture stores, florists,
sporting-goods stores, and bookstores are all specialty stores. Examples of speciality stores in
India would include Planet Sports, Vijay Sales, Planet M, Music world, Crossword, etc

c
c
c
c
c c c
c

COëPANY PROFILE
Fuu
 Œ
u 
Future Group, led by its founder and Group CEO, Mr. Kishore Biyani, is one of India¶s leading
business houses with multiple businesses spanning across the consumption space. While retail
forms the core business activity of Future Group, group subsidiaries are present in consumer
finance, capital, insurance, leisure and entertainment, brand development, retail real estate
development,retail media and logistics.Led by its flagship enterprise, Pantaloon Retail, the group
operates over 12 million square feet of retail space in 71 cities and towns and 65 rural locations
across India. Headquartered in Mumbai (Bombay), Pantaloon Retail employs around 30,000
people and is listed on the Indian stock exchanges. The company follows a multi-format retail
startegy that captures almost the entire consumption basket of Indian customers. In the lifystyle
segment, the group operates Pantaloons, a fashion retail chain and Central, a chain of seamless
malls. In the value segment, its marquee brand, Big Bazaar is a hypermarket format that
combines the look, touch and feel of Indian bazaars with the choice and convenience of modern
retail.c

Fuu
 Œ
u ma 
³Future´ ± the word which signifies optimism, growth, achievement, strength, beauty,
rewards and perfection. Future encourages us to explore areas yet unexplored, write rules yet
unwritten; create new opportunities and new successes. To strive for a glorious future brings to us
our strength, our ability to learn, unlearn and re-learn our ability to evolve.

We, in Future Group, will not wait for the Future to unfold itself but 
a uu
 a
 in
the um
 a and facilitate consumption because consumption is development. Thereby,
we will effect socio-economic development for our customers, employees, shareholders,

c
c
c
c
c c c
associates and partners.

Our customers will not just get a they , but also get them 
  and  they
need.

We will not just post satisfactory results, we will 

 u 
.

We will not just operate efficiently in the Indian economy, we will 

 it.

We will not just spot trends; we will  

 by marrying our understanding of the Indian
consumer to their needs of tomorrow.

It is this understanding that has helped us succeed. And it is this that will help us succeed in the
Future. We shall keep relearning. And in this process, do just one thing.

R
 Ru Ra  Vau

Paa Ra  (I a) L m 

Pantaloon Retail (India) Limited, is India¶s leading retailer that operates multiple retail formats
in both the value and lifestyle segment of the Indian consumer market. Headquartered in
Mumbai (Bombay), the company operates over 12 million square feet of retail space, has over
1000 stores across 71 cities in India and employs over 30,000 people.
Fuu
 Vau Ra  L m  is a wholly owned subsidiary of Paa Ra  (I a)
L m . This entity has been created keeping in mind the growth and the current size of the
company¶s value retail business, led by its format divisions, B  Bazaa
a F Bazaa
.
The company operates  B  Bazaa

  F Bazaa
stores, among other formats, in
over     across the country, covering an operational retail space of over 6 m   ua

. As a focussed entity driving the growth of the group's value retail business, Future Value
Retail Limited will continue to deliver more value to its customers, supply partners, stakeholders
and communities across the country and shape the growth of modern retail in India.
The company¶s leading formats include Pantaloons, a chain of fashion outlets, Big Bazaar, a
uniquely Indian hypermarket chain, Food Bazaar, a supermarket chain, blends the look, touch
and feel of Indian bazaars with aspects of modern retail like choice, convenience and quality and

c
c
c
c
c c c
Central, a chain of seamless destination malls. Some of its other formats include Brand Factory,
Blue Sky, all, Top 10 and Star and Sitara. The company also operates an online portal,
futurebazaar.com.
A subsidiary company, Home Solutions Retail (India) Limited, operates Home Town, a large-
format home solutions store, Collection I, selling home furniture products and eZone focused on
catering to the consumer electronics segment.
Pantaloon Retail was recently awarded the International Retailer of the Year 2007 by the US-
based National Retail Federation (NRF) and the Emerging Market Retailer of the Year 2007 at
the World Retail Congress held in Barcelona.
Pantaloon Retail is the flagship company of Future Group, a business group catering to the entire
Indian consumption space. The company operates across multiple segments including ±Food,
Books & Music, Fashion, Telecom & IT, Home & Electronics, General Merchandise, Leisure &
Entertainment, Wellness, Health & Beauty and E-tailing and that helps the company cater to
every Indian customer. Some of the leading formats include, Pantaloons (department store),
Central (seamless malls), Blue Sky (fashion accessories) and all (fashion apparel for plus-size
individuals), Big Bazaar (hypermarket), Food Bazaar (supermarket), Fashion Station (popular
fashion), Collection I (home furnishings), E-Zone (consumer electronics), Depot (books and
music) and Shoe Factory (footwear).Background: Founded in 1987 as a garment manufacturing
company, the company forayed into modern retail in August 1997 with the launch of its first
department store, Pantaloons in Kolkata. Listing: Pantaloon Retail is a listed company on the
Bombay Stock Exchange (BSE, Scrip Code: 523574) and National Stock Exchange (NSE,
Symbol: PANTALOONR).

B  Bazaa
- P
 
Company Profile will assists individual investors, managers and companies in evaluating
opportunities, trends, market innovations, and selecting appropriate information solutions in
order to make effective decisions. The report has been made after extensive research using the
data available from reliable publications, trade associations and the companies¶ sources.

c
c
c
c
c c c
The report elaborates on the company¶s business structure and operations, products and services.
The report includes strategic analysis that intends to aid investors to find better prospects with
the company and gain an insight into the corporate policies.

Cm a P
 
Nam  BIG BAZAAR (Division of Future value Retail ltd.)

ADDRESS  S.No.28/3-B

Khanapur road

Angol, Tilakwadi, Belgaum

Eab   4th September 2007

Nau
  Retail Business

Ca
ma  Kishore Biyani

S
 ëaa
 Marri Kumar

Ba
u a      m a
1987 Company Incorporated
1987 The Pantaloon Trouser ±First formal trouser brand launched

c
c
c
c
c c c
1991 BARE - Indian Jeans brand launched
1994 Distribution of branded garments through multi-brand retail outlets
Across nation and exports of garments
1995 The Pantaloon Shoppe ± exclusive menswear store in franchise
Format launched across nation

1997 Pantaloons ±Pantaloons store launched

 B  Bazaa
- I a ü 
ma
 au
 F Bazaa
- W a u 
ma
 au
2002 Gold Bazaar ±we forayed into gold retailing
2004 Central ±First seamless mall launched in India
2005 Fashion Station ±A thematic store launched and all our first

Exclusive store dedicated to plus size people launched

 fuu
 Group crosses$1 billion turnover mark.Specialised companies in retail media,
Logistics, IPR and brand development and retail-led technology services become
Operational.
Pantaloon Retail wins the International Retailer of the Year at US-based National
Retail Federation convention in New York and Emerging Retailer of the Year
award at the World Retail Congress held in Barcelona.
Futurebazaar.com becomes India¶s most popular shopping portal
2008 Future Capital Holdings becomes the second group company to make a
Successful Initial Public Offering in the Indian capital markets. Big Bazaar
crosses the 100-store mark, marking one of the fastest eve expansion of a
hypermarket format anywhere in the world. Total operational retail space crosses
10 million square feet mark. Future Group acquires rural retail chain, Aadhar present in
65 rural locations.
c
c
c
c
c

c
c
c
c
c c c
Nau
   bu  a


Retailing that is service sector, is the business activity of selling goods or services to the final
customer.

Sm   a  a  a

:

1.c ONE MOBILE.

2.c FURNITURE BAZAAR.
3.c ELECTRONIC BAZAAR.
4.c JEWELLER (NAVARAS BAZAAR)
5.c PLASTIC BAZAAR.

V   ë   a Qua   

V  c Shall deliver Everything, Everywhere, Every time for every Indian Consumer in the
most profitable mannerË

ë  c We share the vision and belief that our customers and stakeholders shall be served
only by creating and executing future scenarios in the consumption space leading to economic
developmentc

We will be the trendsetters in evolving delivery formats, creating retail realty, making
consumption affordable for all customer segments ± for classes and for masses.

We shall infuse Indian brands with confidence and renewed ambition.

We shall be efficient, cost- conscious and committed to quality in whatever we do.

Qua   
All products sold at BIG BAZAAR are guaranteed to be at good price AND of good quality

c
c
c
c
c c c

P
 ua
a
If within two days of purchase, you find a product of same brand /quality available at a lesser
price, please bring back to us within ten days along with cash memo and we will give you a gift
voucher which will be of DOUBLE the value of the price difference

CORE VALUES

ac I a cConfidence in ourselves.
ac La
  To be a leader, both in thought and business.
ac R  a üum   To respect every individual and be humble in our conduct.
ac I
   Leading to purposeful thinking.
ac O  To be open and receptive to new ideas, knowledge and information.
ac Vau  a Nu
u
 Ra   To build long term relationships.
ac S m    a P 
 Simplicity and positivity in our thought, business and
action.

ac Aa ab   To be flexible and adaptable, to meet challenges.

ac F To respect and understand the universal laws of nature.

P
u /S


 

1.c Homeopathy & Ayurvedic

2.c Cosmetic products
3.c Watches and Sunglass
4.c Mens, Ladies, & Kids wears
5.c Foot wears
6.c Jewelries
7.c Electronics
8.c Furniture¶s
9.c Plastic Items
10.c Vegetables and Fruits

c
c
c
c
c c c

T a  

ëu  Sa a

 B

A
a   
a -Œba/Na a/R a
Currently Big Bazaar stores are located only in India. It is the biggest and the fastest growing
chain of department store and aims to have 150 by June 2010 and 350 stores by the end of year
2010.

O
 a

Pantaloon Industries Limited (³PIL´) was incorporated under the Companies Act, 1956 on
July 15, 1987 and has its registered office at Pantaloon Knowledge House, Shyam Nagar, off
Jogeshwari-Vikhroli Road, Jogeshwari (East), Mumbai 400 060.
The main activities of Pantaloon Industries Limited are to set up textile units and
Manufacturing and marketing of fabrics and readymade garments.
Mr. Kishore Biyani, Managing Director
Mr. Gopikishan Biyani, Wholetime Director
Mr. Rakesh Biyani, Whole time Director
Mr.vijay Biyani, Whole time Director
Mr. Shailesh Haribhakti, Independent Director

Cm  
 I 
ma 

Reliance Fresh. (Is headed by ë6  ).

Subhiksha (managed by      ).

More (Aditya Birla Group).

Spencer's Retail (It is owned by the RPG group).

c
c
c
c
c c c
I
a
uu
 Fa   
It consists of three floors and a basement Back office at ground floor and building is fully
equipped with AC (Air Cooler), music facility for entertainment of Customer.

A 
m & Aa




CNBC Aaaz Cum

Aa
 

ac Most Preferred Multi Product Chain - Big Bazaar

ac Most Preferred Multi Brand Food & Beverage Chain - Big Bazaar

Ima Fa  F
um 

ac Most Admired Fashion Group Of The Year - Future Group

ac Most Admired Private Label - Pantaloons, the lifestyle format
ac Critics Choice For Pioneering Effort In Retail Concept
Creation - Centra

Ca-Ca ΠS  Aa

 

c
c
c
c
c c c
ac Most Admired Food & Grocery Retailer Of The Year
ac Most Admired Food Court
ac Most Admired Food Professional

I a Ra  F
um Aa
 

ac Most Admired Retail Company of the year - Future Group

ac Retail Face of the Year - Kishore Biyani
ac Best Retailer Of The Year ( Hypermarket) - Big Bazaar

T INDIASTAR Aa

 

ac Food Bazaar: Best Packaging Innovation

Ra  A a Pa  5 T Aa

 

ac Gold Winner -Top Retailer 2008 Asia Pacific

WORK FLOW ëODEL

c Manufacturers

Distributors

Retailers

c
c
c
c
c c c
c

c
Customers
c

c c

Fuu
 
 a
 u
Currently Big Bazaar stores are located only in India. It is the biggest and the fastest
growing chain of department store and aims to have 150 by June 2010 and 350 stores by
the end of year 2010.
ë 
am 


c
c
c
c
c c c

T ëK  S ë

The above figure illustrates the multiplicity interconnectedness of elements that define an
organization's ability to change. The theory helped to change manager's thinking about how
companies could be improved. It says that it is not just a matter of devising a new strategy and
following it through. Nor is it a matter of setting up new systems and letting them generate
improvements.

The 7S model is an anthropological way to understand culture. The model shows that corporate
success requires the development of both the hard Ss (strategy, structure, and systems) and the
soft Ss (style of leadership, skills, stakeholder values, and shared values). The 7Ss serve as the
following to help leaders:

c
c
c
c
c c c
T S a


S
uu


D a
ma ëaa


There are 2 departments and 8 assistant department managers in this store like Electronic dept,
Depot dept, Mobile Bazaar Dept, Star sitar Dept, PUC Dept, Ladies Dept, Men¶s Dept, Furniture
Dept, Footwear Dept, and Home Décor Dept. Each department will be

Assigned with targets which have to be achieved within the assigned period that may be of
Daily, Weekly, monthly and yearly.

Each department has a department Manager & Assist DM. Their job is concerned mainly
with sales. They look after customer¶s orders delivery post sale service if any etc. All Dept
managers ADM, Team members work under coordination & cooperation.

c
c
c
c
c c c
Am  
a 

Store administration comes under Store Manager its functions are store maintenance, House
Keeping, Security etc.

I 
ma  T

This department is responsible for the maintenance of the systems of the stores. All billing
machines their functioning networking with the master machine etc. If there is any problem with
the machine then this department comes into function.

Ca  D 

This department is responsible for the collection of sales amount i.e. cash sales, Credit sales, etc
under this department all billing machines of the stores comes. The sales amount collected
throughout the day by the cashier¶s has to be submitted to this department.

ëa
  Exu


This dept is responsible for the marketing of the store in different media like Television,
Newspaper, and Holdings etc. the authorized person has to visit different companies and has to
look after for tie-ups etc.

V ua ë
a 

This department is responsible for the product arrangement at the store with respect to their
nature. The basic function of this dept is it divides the store into some departments based on the
nature of the product and within the department it decides how the products should be arranged
by keeping in mind the customer should not suffer.

üR Exu


Human Resource executive mainly look after employees mainly their problems. This department
performs the functions like Recruitment, Selection, Training and development.

c
c
c
c
c c c

TüE VARIOUS DEPARTëENTS IN BIŒ BAZAAR (Baum)

The Big Bazaar situated in Belgaum was inaugurated on 14th September, 2007 on the occasion of
Ganesh Chaturthi. It is located near 3rd gate Tilakwadi, Khanapur Road.It consists of three floors
and a basement Back office. The number of departments in Big Bazaar is as follow

ŒROUND FLOOR

c
cTULSI-TüE ëEDICINE BAZAAR-

cccccccccccccccccccccccMost of the products available in this department are those which can be taken
without the prescription of the doctors. At present, they sell mainly homeopathy & ayurvedic
medicines. The reason for this is that, they have yet to get the license to sell the medicine
prescribed by the doctors.

º STAR AND SITARA-

This is a cosmetics department. The products of this department are all the cosmetics
products, perfumes etc. The products are of various brands like Revlon, Lakme, and Biotic etc

c
c
c
c
c c c


cc
c

c c cc c



c
!c
c


cc c

ccIn this department all the kids wear including the kids accessories are available. In the kids
department, Big Bazaar has its own brand named- ³Pink and Blue´.

cccc
cc Ôc

In this department all kinds of toys like soft toys, puzzle games, video games etc. are
available

D  D a
mcc

ëu  Sa a

 B
c

c
c
c
c
c c c
c

 F

 FOOT WEAR BAZAARc"c

All the fancy foot wear items are available in this department. They have a variety of
footwear for men, women and also for kids

 JEWELLER (NAVARAS BAZAAR)-

ccccccccccccccccccccccFancy jewelry items are available in this department. All the sales people in
Navaras Bazaar have a particular uniform (saree) as their uniform. Gold Bazaar offers various
advantages like no weight reduction on exchange, transparent and fixed making charges, purity
check through Carat meter, certificate by World Gold Council, 100% free insurance against theft,
burglary and loss by National Insurance Company with every

Product, no-questions asked 15 day return policy and free life time maintenance of the gold
jewellery.

 ELECTRONIC BAZAAR ±

ccAll the electronic products are available in this department. The product range includes
washing machine, television sets, music player, microwave, refrigerator iron box etc


cFURNITURE BAZAAR-

cc cthis department latest varieties of sofa-sets, bed room set dinning table, bed etc are available.

5) üOëE DECOR a ŒIFTS-

cccccccccccccccccAll the decorative items like wall pieces, frames, paintings etc. & several other
decorative items are sold in this department
6) üOëE LINEN-

c
c
c
c
c c c
In this department bed sheets, towels, curtains, carpets, blankets are available.

ND FLOOR ± FOOD BAZAAR

)c CüILL STATION ±

In this department all the cold drinks, juice, milk shake and such other cold
beverages are kept.

)c PLASTIC BAZAAR-

In this department all the plastic items like buckets, mugs, bottles, Containers
and all such other items are kept

 c UTENSILS "c c
c


cc
c
c
 cc cc
c
c
c

Glasses, vesselsc
  c
c

 c CROCKERY c
c
cccccccccccccccIn this department all the fancy crockery items are available

ccccc ) üEAD TO TOE-

In this department all the products like shampoo, hair oil, face cream, soaps, face
wash etc. are made available

cccc# ccCOOKINŒ ëEDIUëc"cc

In this department all the items required for cooking are made available like Oil,
salt, papad, various kinds of masala powder are made available in this department.

cccc$ cVEŒETABLES & FRUITS ±

The fresh vegetables & fruits are made available in this department. The

c
c
c
c
c c c
Vegetables & fruits are been supplied by the local vendors. This department is SIS (Shop
in Shop). The vegetables fruits are sold on contract basis in which 15% of the profits are
taken by Big Bazaar for 10,000 sales.

ccccccc% cŒRAINS ±

In this department all the grains like rise, cereals, wheat, etc are available

- cŒOLDEN üARVESTc± In this department dry fruits like cash nuts, Almonds etc.,
packed Basmati rice, Checki fresh atta etc, are available.

ccccc & cSPICE a SPAN-

In this department al the detergent powder, soap bar, toiletries and all such products are
made available.

CSD (Cum
S

 D)-

In CSD counter various problems of customers are handled relating to their

dissatisfactions, problems relating to the products, customers are provided with assistance if they
require any assistance. In this department gift wrapping is also done on customers demand but
excluding on Sundays.

ëARKETINŒ DEPARTëENT

Big Bazaar has been credited with some of the biggest consumer campaigns in the history of
Indian retail. In celebration of republic day big bazaar created a shopping bonanza called sabase
saste 4 din this has become an national event that attracts millions of customers eager to benefit
from the once ±in- a year smart deals .In January 2010 ,the 4 day event generated sales worth
Rs 300 core in 120 big bazaar stores .15th august India¶s independence day is billed as the maha
saving day .so successful has become that to cater to rush big bazaar stores in many cities stay

c
c
c
c
c c c
open till midnight. Wednesday bazaar is the hafte ka sabse sasta din .It was initially created with
the intent of decongesting weekends and driving footfalls on weekdays .As it transpired most
big bazaar stores now attracts as many customers on Wednesday as they do on weekends.

üUëAN RESOURCE ( üa b-ë

 Œu
u
aj)

Big Bazaar has a very young and energetic organization with average employee
age being 32 years. They believe that service is our core philosophy and people are our most
important resources. Their attempt has always been to create an environment where our
employees feel pride of being called µPaa a Resource Human in Big Bazaar is very
well managed.
The following are the activities undertaken by the human resource department in the concern
with the management ±

T
a  c c c c c c c c c There are 124 employees working in Belgaum Big Bazaar. Retailing
knowledge is developed in the employees through Training period is for one month after
selection. The employees are trained in various fields which gives scope for Job Rotation. This
prevents monotony & boredom of job.

P

ma A
a a

P

ma ëaam: A
a a Ra
 a R  

The organization¶s Compensation philosophy is µPay for Performance, promote for potential¶

B  Bazaa
 m a    is performance based. From time to time employees who
have met or exceeded performance standards are awarded bonuses. Big Bazaars employees post
retirement benefits include a provident fund and a gratuity. The relevant statutory authorities
have approved both the provident fund and the Gratuity. Pantaloon Retail (India) Limited have

c
c
c
c
c c c
set up a ´Paa Fua Ë-an employee welfare fund with effect from August 2004. The
fund provides financial assistance in all cases wherein the employee seeks the Company¶s
financial support in medical emergency for him/herself or their families. The contribution to the
fund is voluntary.

Aa
 a
a
:

Every month there is award given to best employee of that month & also to the Best Department
of the month... A gift voucher of Rs1000 is given to the best employee of the month. The
employee¶s performance, sincerity, punctuality is taken into consideration.

R  
a

They strive to foster a feeling of well being in their employees through care and respect, they
have several structured processes including employee mentoring and grievance management
programmes which are intended to facilitate a friendly and cohesive organization culture. Off-
site activities & various competitions & matches are encouraged to improve inter-personal
relationship.´

WORKINŒ SüIFTS

. In Big Bazaar there are 2 shifts in which the employee has to work-

ac First shift 9.30a.m to 7.30 pm(majority are females)

ac Second shift 11.30am to 9.30 pm
On Sundays all the male employees work for 12 hrs i.e. 9.30am to 9.30pm

WEEK OFF

c
c
c
c
c c c
Every employee gets a holiday for one day in a week .A list of every employee is made on which
day the employee can take a holiday. Employees are also empowered to adjust their holiday
according to their convenience in the case of emergency or according to their necessaries.

ë -c ë

c c c
c 

c  c  
c 
c  
c 
 c  c   c

 c
 
c  c  c  c  c 
c c
c 
 
 c  
 c

c 
c

 c 
c c  
c

FINANCE DEPARTëENT

Ca  maam

c'(cc)cc*)c+(c,)ccc))cc

Cash Flow is monitored through the main server in the Back office & this server is connected to
its main server in Zonal office Bangalore.

Other operations ±

ƒc Price & billing is done at various departments & is registered through bar codes
ƒc After the billing is done each eatable items and non eatable items are packed separately
in the carry bags depending upon the nature of the products and chances of damage. .
ƒc Each carry bag is sealed with plastic tags in other to avoid manipulation.
ƒc There is one express counter on each floor that is if the products are less than ten and
only cash payments then billing is done at this counter
S  ±

The capabilities and competencies that exist within the company are known as skill.
A company is made up of employees; the strength of company depends on the quality and

c
c
c
c
c c c
productivity of employees, so the organization must concentrate on the skills of employees. If
they are lacking, the company must improve it by providing Training.

T
a  

There are 124 employees working in Belgaum Big Bazaar. Retailing knowledge is developed in
the employees through training. Training period is for one month after selection. The employees
are trained in various fields which gives scope for Job Rotation. This prevents monotony &
boredom of job

S ±

The leadership approach of top management and the organization's overall operating approach;
also the way in which the organization's employees present themselves to the outside world, to
suppliers and customers.

Toplevel
managers

iddle
managers

rontline managers
c

c
 
 c

 c

The organization designee in Big Bazaar is pyramid structure where the orders flow from higher
level to lower level. There is staff Organization practiced in Big Bazaar where the orders flow
from the top of the hierarchy and also the suggestion flow from lower level to higher level

c
c
c
c
c c c
S
a ±

The route that the organization has chosen for its future growth; a plan an organization
formulates to gain a sustainable competitive advantage...More some of them which BIG
BAZAAR follows are as under

ƒc Low prices on Wednesday

ƒc Concept of Big Day
ƒc Promotional offers ±
School Jao Khushi Khushi . Money back offers

Monthly Savings Bazaar (Keep monthly budget under control)

Sm ±

cThe formal and informal procedures, including innovation systems, compensation systems,
management information systems, Inventory System and capital allocation systems that govern
everyday activity.

Inventory System followed in Big Bazaar

F
 I F
 u (FIFO) In this method, the materials received first are issued first. The
materials are used in chronological order .The recently received material remains in stock.
Whenever a requisition for material issue is presented to the stock keeper he will use the price of
first lot and then of the second and third lot etc.This method is used in food department

Sa ±

cThe organization's human resources; refers to how people are developed, trained, socialized,
integrated, motivated, and how their careers are managed.

All together in Big Bazaar there are 160 employees of which:

c
c
c
c
c c c
I.c 124 Big Bazaar staff employees in that 10 are cashier rest are sales executives.
II.c 5 Maintenance staff in which 1 supervisor, 14 housekeeping,
III.c 16 Security(Tops Security limited Belgaum)in which 4are placed in Back office,4 in
parking lot,2 in entrance,2 in exit ,rest 2-2 in each department.
Sa

au ±

Originally called super ordinate goals; the guiding concepts and principles of the organization -
values and aspirations, often unwritten - that go beyond the conventional statements of corporate
objectives; the fundamental ideas around which a business is built; the things that influence a
group to work together for a common aim.

SWOT ANALYSIS

c
c
c
c
c c c
Y
  ƒc · 
ƒc It is not much convenient eggnog sitting
ƒc Rates are cheaper as
arrangements
purchases as purchases are
ƒc Local language not known by many
done in bulk
salesmen
ƒc Brand name
ƒc Lack of credit facilities for customers
ƒc Includes varieties of
ƒc Customers fail to get discount sometimes
products
when I.T is not updated
ƒc Window display of products
ƒc Impersonal response of sales personnel
which leads to impulse
buying.

ƒc „


  ƒc p
 
ƒc Semi urban cities ƒc Kirana shops(mom & pop stores)
ƒc Less organized retailers ƒc Small retail outlets
ƒc Exciting Offers ƒc Entrance of other malls in Belgaum
ƒc No other players (hyper
market) in Belgaum

Aa   a a am

c
c
c
c
c c c
The Directors are pleased to present the Twenty Second Annual Report together with the
Audited Statements of Accounts for the year ended
30th June 2009.
c
FINANCIAL üIŒüLIŒüTS
c
The operating results of the Company for the year under review are as
Follows:

(Rs. in Crores)
c
ccccccccccccccccccccccccccccccccccc- -
c
Sales (Net of Taxes) 6,103.70 4,776.33

Operating Income 238.35 272.58

Other Income 6.06 3.76

Total Income 6,347.76 5052.67

Profit before Depreciation & Tax 356.28 279.01

Less: Depreciation 140.05 83.39

Profit before Tax 216.23 195.62

Less: Earlier Years Income Tax (0.27) (0.03)

Less: Provision for Taxation 75.38 69.68

Profit after Tax 140.58 125.97

Add: Profit brought forward from

Previous year 267.56 215.76

Surplus available for appropriation 408.14 341.73

APPROPRIATION

Proposed Dividend 11.58 10.67

Provision for Dividend Tax 1.97 1.81

c
c
c
c
c c c

Transfer to General Reserve 14.05 12.60

Balance carried to Balance Sheet 380.8 316.65

c