Professional Documents
Culture Documents
Nature of complaint: date, Apology for the error or fault Regret at dissatisfaction
location, invoice,
model, personnel
Description of
inconvenience caused:
time lost, customers lost, Proposal to settle the difficulty
production delayed
If a third party is to
Request for corrective An offer to take goods back, blame, direct the plaintiff
action: refund, make a replacement, give a to seek redress in that
replacement, time-limit discount direction
As a result …
This led to …
Consequently …
Apologising / reasoning
Denying responsibility
Offering compensation