FINDINGS:-

R1 R2 R3 R4
ASPECTS QUALITY TIMELINESS RELIABILITY RESPONSIVENESS
ULTRA TECH 30 9 9 6
1 2.5 2.5 4

D2=(R1- D2=(R1- D2=(R1- D2=(R2- D2=(R2- D2=(R3-

R2)2 R3)2 R4)2 R3)2 R4)2 R4)2
D2= 2.25 D2= 2.25 D2= 9 D2= 0 D2= 6.25 D2= 6.25

1
{
6 σd 2+ ( m13−m1 ) + 1 ( m23 −m2 ) + 1 ( m 33−m 3 ) }
12 12 12
R=1− 2
n ( n −1 )

R12 = 1 – 2646/ 30(30 ² - 1) = 0.901

R13 = 1 – 2646/30(30 ² - 1)= 0.901

R14 = 1 – 3456/26970 = 087186

R23 = 1

R24 = 1 – 54/26970 = 0.99799

R34 = 1- 54/ 26970 = 0.99799

CONCLUSION:

Since correlation co-efficient R23 = 1 is largest, so there is a strong co-relation between

Timeliness and Reliability
 R1 R2 R3 R4 R5
Aspects Customer Speed of Follow up Accuracy of Make
Reception Processing calls processing Changes in
order
Ultra tech 12 3 3 3 3
1 2.5 2.5 2.5 2.5

D2= D2=(R1 D2=(R1- D2=(R1 D2=(R2 D3=(R2 D4=(R2 D5=(R3 D6=(R4-

(R1- -R3)2 R4)2 -R5)2 -R3)2 -R4)2 -R5)2 -R4)2 R5)2
R2)2
D2= D2=81
81