Managers need to pay attention to business

processes because ……………………..

Managers need to pay attention to business

processes because they determine how well the
organization can execute, and thus a potential
source of operational success or failure

The cross-functional processes cut across the

traditional organizational structure, grouping
employees from different functional specialties to
complete a piece of work.

• Integration of the enterprise has emerged as a

critical issue for organizations in all business sectors
to maintain competitive advantage
• Integration is the key to success
• Key to unlock information and making it available to
any user anywhere and anytime.
Today, information system has the trend that goes from
function-centered system to cross-functional information
system.
Such systems support business processes, such as :
• Product development
• Production
• Distribution
• Order management
• Customer support