CPNI

Policies and Procedures

Easy Telephone Service Company has implemented the following internal policies and procedures in order to
ensure compliance with the requirements of Section 222 of the Communications Act of 1934 and the FCC’s
rules governing CPNI, codified at 47 C.F.R. § 64.2001 et seq.

EASY TELEPHONE SERVICE COMPANY has adopted practices and procedures that manage the disclosure
of CPNI:
• EASY TELEPHONE SERVICE COMPANY does not disclose or release CPNI upon
a customer’s request.
• EASY TELEPHONE SERVICE COMPANY does not disclose or release CPNI via
online account access.
• EASY TELEPHONE SERVICE COMPANY does not have any retail locations
where a customer’s CPNI can be obtained.
• All customers calling in to request CPNI are advised to contact their local law
enforcement in order to acquire call details and other related information due
to the level of restrictions that EASY TELEPHONE SERVICE COMPANY has in
place regarding access to call detail CPNI from our daily operating systems.
○ EASY TELEPHONE SERVICE COMPANY will not assist in supplying CPNI
to any law enforcement agency that does not produce a valid legal
demand.
• EASY TELEPHONE SERVICE COMPANY provides annual training which
includes updates as deemed necessary by changes in CPNI, internal changes
that requires additional CPNI training or whenever management deems it
necessary in order to ensure compliance. The training expresses when to
and when not to use CPNI.
• A clear discipline process is in place which clearly outlines steps that will be
taken against any employee for any unqualified use of CPNI.
• Record keeping in each department is current and adequate to meet the
requirements as set forth in section 64.2001 et seq. of the commission’s
rules.

The aforementioned procedures ensure that Easy Telephone Service Company is in compliance with the FCC’s
CPNI Rules.

P.O. Box 831717, Ocala, FL 34483-1717

OFFICE: 866∙476∙0235 FAX: 877∙512∙0042 WEBSITE: www.EasyTelephoneSevice.com