Broad work plan for retailer :- re-defining his processes for excellence

Key operations M’dise planning Cat/ sub cat/ guidelines

Pricing
Sourcing
Custcare
Credit structuring with vendors
Buying
Design and layout
M’dise planning
Store design and layout are integral part of this..

Migration from “as is” process to “ needed/ best/ industry hygiene” practises

Processes ( with “As is” process/ Manuals ( based on Process flow diagram
performance practices standard process/ ( process mapping)
measures) practices)
Buying
Merchandising
(planning and mgmt.)-
category mgmt.
Key acct mgmt.
Financials/ work
capt.mgmt.
Warehouse ops. Plng /
mgmt.
Store ops
Mktg plnng/ sales plnng
Campaign planning
Cust. Service audits/
mystery research
Vendor mgmt/
compliance manuals
Pricing mgmt.