How to make friends by Telephone Hort often you meet folks whose voices delight you! There’s something in the way they say almost everything - - the|inflection, the emphasis, the tone, the liming - - that lets you know at once that here is a person who is gracious, sympathetic, understand- ing and charming. Then, again there are others you meet face to face whose diction and tone are not up to par = - but you excuse) it because of a winning smile or Personality. Over) the telephone, however, your voice and your voice alone - - is you. It's not just what you say but how}you say it that results in making friends and that smooths the way for the quick, pleasant transaction of the business at hand.B. sure to give the person you're calling sufficient time to answer his telephone. Wait at least o full minute. ‘re mot sure of the num- best to look if up or you @ wrong number. which id the person you It usually saves a Sime te consult he) directory ot your personal calling) list. answore tl hone. Few busi- are more irritat- ing than the “hold/the line” habit, asking a personjlo hold the line while the call is| being relayed back ta the one who is to talk on it “| Ask if it's convenient to talk | CALL YOU LATER P MAY | UAVE SOMEONE -~ “HERE NOW Tvs jood business practice to inquire |if it's conveniont for the ae person you|call to talk. You wouldn't break) into a confer- ence or intorrupt yo! mds at \ meal time, and this courtesy) a applies over the telephone. Use a normal tone of voice uB- Gtus @40-BLON Sree directly into the phone, using a Hortalj natural tone of voice, Shouting! distoris_your voice and is not pleasant, It's also irritating to try to under- stand someone who whispers or mumbles, ee Apologize for wrong numbers . Mm SORRY, | HAVE THE WRONG NUMBER eerie of the reason, if a mistake is made and the wrong number is reached, a simple apology will make the person called in error fool much better about it. It's equally courteous to be pleasant when you're called by mistake.