Professional Documents
Culture Documents
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I am indebted to a multitude of persons who have provided me with
Valuable help during our endeavor of research. The project would not have
seen the illumination of the day without the efforts of the many who
managed the show in the wings. I am thankful to all people who have put in
Great efforts and gave me guidance for the successful completion of the
Project.
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Oobile Providers is taking advantage of an opportunity to become a highly
distinguished and recognized industry leader in the cellular communications
industry. It is the goal of our company to become established as the leading
distributor of wireless communications services.
In order to achieve this goal, Cellular Providers' critical success factors will
be to identify emerging trends and integrate them into Cellular Providers'
operations, respond quickly to technology changes/be there early, provide
high-quality services, continue to invest time and money in marketing and
advertising, continue to expand into at the specialty markets, and stay
ahead of the "technology curve."
The company was doing only mobile sales & repairing having monthly
turnover rest 2 lack & & having 1 employee. The shop was selling mobile
phone assecceries & doing repairing
14¶.10 &10¶
Place
Oy business place is Navrangpura 4 Rasta or expands construction for
double up to 5 lack
Looking of point µof industry analysis this possible to achieve this goal more
type of business is growing very focused more and more this is the hard
cash business investment in cash is not too high the daily turnover amount 6
to 7 turnover per day.
The complaining angle the daily suggestions can be made & apply easily
these practical & used commonly in this type of shop business.
| Reduction & employees than 5 to 1 only.
| Utilization of empty place in the shop.
| Reduce the conveyance changes by employees 100%. This is great
cost saving factor
| There is no need of marketing sales for such a shop
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÷ur company keys to success will include:
| Provide excellent customer service
| Grow and maintain a referral network of customers
| Focus expertise in GSO mobile and GSO cellular phone programs
| Respond rapidly to customer problems with product or plan
Oobiles mission is to offer its customers the highest quality cell phone
products and services. Its owner focuses on personalized service to his
customers by offering convenience and rapid service. Additionally, mobile
phone has the technological expertise to assist customers in picking the
product and service that best meets their needs. Finally, our staff will have
strong vendor relationships with the product suppliers and will be able to
meet customers' demand for the newest innovation in mobile phone
technology.
We believe it is important to remain an active member of the community,
and to impact people's lives in more ways than deriving a profit from them.
We propose to host community events that bring out the best in people
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The company plans to focus on the following target markets that will provide
us with the greatest market penetration: the specialty business users, the
general business users, and the personal users. We intend to offer products
and service packages that are priced appropriately for each segment and will
offer the services that best suit each segment's needs.
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Oobile will offer its customers GSO mobile and mobile accessories.
GSO stands for "Global System for Oobile Communications." GSO
is originally a Ôuropean system and is largely being adopted today in the
Indian. Its greatest advantage, a technical one, is that the owner can use
the phone all over the world since the system is used mostly anywhere.
Oarket demand drives cell phone manufactures and service providers to
offer new and improved services and functions in their cell phones. The
demand for more visual interaction and entertainment with cell phones in
the Japanese market, for instance, is great and as such, their phones are
many years ahead of what we will see in the U.S.A. Phones have definitely
become an important part of people's lives all over the world, whereas in
North America many still view the cell phone as a tool and not as a
entertainment device. The average phone in North America lasts 3-5 years
before being replaced, in Japan it is a fraction of this time.
We believe that, with our long and thorough experience in the ÔAIA,
our store will be in the perfect location to start our operations in the U.S.A.,
and will start operating in the right time. Garbles Oobile will provide its
customers support and convenience second to none.
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Requirements
Start-up Ôxpenses
Legal 5,000
Insurance 1,000
Rent 2,000
Ôquipment 2,000
÷ther 1,000
Total Start-up Ôxpenses 11,000
Start-up Assets
Cash Required 2,000
Start-up Inventory 30,000
÷ther Current Assets 0
Long-term Assets 0
Total Assets 32,000
Total Requirements 43,000
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The following are the products that will be offered by Oobile:
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: Ootorola, Nokia, Sharp, Samsung, Sony Ôricsson, LG,
Oicromax and china mobile.
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: antennas, batteries, belt clips, cables
and adapters, cases, chargers, faceplates,modems,pan drive and data
card
The market potential is huge for our products, evidenced by what appears to
be the unstoppable growth of the telecom industry. Currently, the telecom
industry is among the strongest growth industries and is responsible for
huge gains in the capital markets. The proliferation of mobile is increasing at
rates which at one time were unimaginable. ÷ne illustrative example is that
it is forecasted that within two years over 65% of children from age of 10-15
will have cell phones.
Future growth of the market/products is projected in the following areas:
Text messages between friends (in Japan this big). Users can send regular
Short-Oessage Service (SOS) or email on their phones. Ômail is of course
limited to small file sizes, but many of the phones allow for Ônglish
characters to be sent. Ôach provider also allows special characters to be
sent, such as an array of happy and sad faces, small animated images,
animals, people, hearts, etc. When special characters are not available,
people often use a specialized set of faces to show emotion. Ômail can also
be sent between different provider phones, but many of the special
characters are lost, hence users may try to keep a circle of friends on the
same provider to receive the special characters. Ômail, of course, may be
sent from computers as well, but files are often stripped of headers and
attachments when received on cell phones.
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Oost Indian phones come with a few games to keep people entertained for a
limited duration. China phones come with two different types of games:
built-in ones and Java application ones. The built-in ones are simple, but
again the graphics are very important to the game value. Java application
games are delivered via the network to the customer's phone and there is a
charge for this service. These games are much more complex and require
streaming data to access. New games come out monthly. You can even buy
joysticks and navigation consoles that plug into your phone.
÷ne of the recent popular additions to many of the Japanese and china
phone models is a Camera that is mounted either on the outside of the
clamshell or on the clamshell hinge. The camera lens is slightly smaller than
a dime and takes 4x4 cm pictures to display on the phone's screen or to
send to others. Not only can users take pictures, they can take video clips as
well. Oost phones take between 5-15 seconds of footage due to memory
limitations, but they can send streaming video. Oany of the advertisements
for camera phones show people taking to each other and watching each
other on the screen (both holding the phone and camera at arm's length and
using a hands-free microphone and earpiece). The camera also has a couple
of neat accessories including an external flash that pops into an accessory
port and a miniature printer that will print out pictures.
÷ur company will try to take advantage of these developments and serve its
customers in all these new trends and developments.
Oobile, Inc. will focus on five customer groups, bearing in mind that it is
quite customary today to have more than one cell phone per family:
| Children in the age group of 10-17 years old
| Students
| General public
| Professionals
| Service organizations and companies that need to be in constant
communication with their employees.
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mrand names are of little, if any, importance. The key to the buying decision
on the part of the consumer is the salesman and the cell phone being in
front of them. As has been pointed out in the Competitive Analysis section
there are other sellers with similar brand names as those supplied
by Garbles Oobile, Inc. which may even be less expensive. It is essential
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that the salesman point out the salient features and selling points favoring
our products. Oost importantly, our products must be available in the retail
outlet, since whatever products our store carries are the ones that are going
to be sold.
The needs to attract, acquire, leverage, and retain customer¶s remains a
primary concern to business. Revenue growth through customer acquisition
and retention is as important a requirement in e-commerce as it is in other
business. Customers, especially in the Western business culture, count
speed of service as a key reason why they do business with a company.
They resent delays and hate waiting for service. In the Indian, almost 60%
of the gross domestic product (GDP) is generated through different kinds of
services, and speed of service no longer distinguishes an enterprise as
providing superior value. Customers generally are not thrilled if they receive
good service, but they are highly dissatisfied if they do not. Oobile will
provide the necessary framework to cope with these demands by cutting the
waiting time for a service.
Customers also want consistent, reliable, and easy-to-use service. As the
speed of service increases, customer expectations grow, making friendly,
easy, and solution-oriented customer service an important business trend.
Reflective shoppers get some support from e-commerce as well. They like to
investigate products precisely and consciously. However, when browsing
costs a lot because of on-line charges, they do less of it. Consequently, they
do not get a holistic view of the available options, and their expectations
often are not met. Reference-spending customers do not let themselves be
hurried or forced. They use alternative offline sources to get information.
They refuse aggressive marketing, which is accepted in Western e-
commerce.
Soon, shoppers will simply wave their cell phone over the item they want
and the charge will automatically appear on their cell phone bill. It¶s
happening in some cities overseas already. And right now, OasterCard and
Ootorola are testing out a similar program here in the States. Retailers have
registers that will take the signal from the cell phone, and the purchase is
automatically converted to a OasterCard charge. muyers don¶t have to sign
anything. The scary part is what could happen when people lose their cell
phones or have them stolen. There are lots of technical and legal issues to
work out here, but paying wirelessly is going to gain momentum quickly.
Garbles Cellular is planning to take advantage of these trends of buying
patterns. We shall also be very quick in establishing our own website to take
advantage of Ô-trade.
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The market for mobile and their accessories is very fragmented, crowded
and competitive. Among these, there are only a few large local firms that
serve the entire city of Oumbai, Delhi, and Ahmadabad its surroundings.
Phones current niche in its location, variety of products and expertise in
serving the public will assure the projected sales.
We expect to take full advantage of the trends described in the Oarket
Analysis above, and try to penetrate the market with new innovations and
gadgets ² mainly with the younger generation, using advertisements and
demonstrations. We shall also try to lure independent small sellers to join
our effort.
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Locating the company in Ahmadabad, Home state enables the company to
cover a large and rapidly developing customer populace.
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Os Dipali Vora owner Ami communication Ltd. and accumulated a vast
knowledge and experience in the mobile market, with a special expertise in
GSO phones. He is very familiar with his target customer base. He has an
excellent reputation for customer service.
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The description of our sales activity will be analyzed producing a report that
reveals factors impacting our sales potential.
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We shall receive guidance to develop a comprehensive tactical plan to
achieve our success.
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We shall constantly develop key measurements that mark the progress of
financial estimates that guide our growth.
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We shall provide our sales force a clear tactical plan that is also aligned with
management's strategic objectives.
The sales strategy of Oobile is simple. The key to customer satisfaction is
having the product and services that meet the customer's needs. A crucial
part of that is to also have knowledgeable employees to help customers
quickly find what they want.
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Year 1 Year 2
Sales
Oobile 138,000 190,000
Oobile Phones
126,000 160,000
Accessories
Fixed Wireless Phones 46,500 60,000
÷ther Services 46,500 90,000
Total Sales 357,000 500,000
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The management of mobile shop. Is made up of the owner, a Oarketing
manager and three other members who will be hired locally and will
be added: a Programmer, and two store attendants with one serving at the
beginning as secretary.
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The Ami communication ' store will operate virtually 24 hours a day 7 days a
week. Although the store opening hours will be officially 7:00 a.m. to 11:00
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p.m., it is clear that due to our Internet operation the customer support will
be a non-stop one. The personnel plan, as detailed in the following table,
has been developed to support these hour
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Ami communication will invest 43,000 in mobile. To cover start-up costs. He
will also invest an additional 50,000 when operation takes off in June 2009.
The table below illustrates funding sources for our start-up costs|
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The growth industries have special features of high rate of earnings and
Growth in expansion, independent of the business cycle. The expansion of
The industry mainly depends on the technological change.
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The prospective demand for the product is promising in this stage and the
technology of the product is low. The demand for the product attracts many
producers to produce the particular product .There would be severe
competition and only fittest companies survive this stage. The producers try
To develop brand name, differentiate the product and create a product
image. This would lead to non-price competition too. The severe competition
often leads to the change of position of the firms in terms of market shares
and profit. In this situation, it is difficult to select companies for investments
because the survival rate is unknown.
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This stage starts with the appearance of surviving firms from the pioneering
Stage. The companies that have withstood the competition grow strongly in
market share and financial performance. The technology of the production
would have improved resulting in low cost of production and good quality
products. The companies have stable growth rate in this stage and they
declare dividend to the shareholders. It is advisable to invest in the shares
of other companies. In this stage growth rate is more than the industry¶s
Average growth rate.
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In the stabilization stage, the growth rate tends to moderate and the rate of
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Growth would be more or less equal to the industrial growth rate of the
gross domestic product growth rate. Symptoms of obsolescence may appear
in the technology. To keep going technological innovations in the production
in process and products should be introduced. The investors have to closely
monitor the events that take place in the maturity stage of industry.
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n this stage, demand for the particular product and the earnings of the
companies in the industry7 decline. The specific feature of the declining
stage is that even in the boom period; the growth of the industry would be
low and decline at a higher rate during the investment in the shares of these
types of company¶s leads to erosion of capital.
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he cost structure, that is the fixed and variable cost, affects the cost of
production and profitability of the firm. Higher the fixed cost component,
greater sales volume is required to reach the firm¶s breakeven point. ÷nce
the breakeven point is reached and the production is on the track, the
profitability can be increased by utilizing the capacity to full. ÷nce the
maximum capacity is reached, again capital has to be invested in the fixed
equipments. Hence, lower the fixed cost, adjustability to the changing
demand and reaching the break even points are comparatively easier.
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The government policies affects the very, never of the industry and the
effects differ from industry to industry. Tax subsidies and tax holidays for
export oriented products. Government regulates the size of the production
and the pricing of certain products. When selecting an industry, the
government policy regarding the particular industry should be carefully
evaluated. Liberalization and deli censing have brought immense threat to
the existing domestic industries in the sectors.
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For any industry to survive the competition in the national and international
Oarkets, products and production process have to be technically
competitive. This dependent on the research and development in the
particular industry. Ôconomies of scale and new market can be obtained only
through research and development. The percentage of expenditure made on
research and development should be studied diligently before making an
investment.
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Swot analysis can provide: A frame work for indentifying and analyzing
strengths, weakness, opportunities and threats
This checklist is for those carrying out, or participating in, SW÷T analysis. It
is a simple, popular technique which can be used in preparing or amending
plans, in problem solving and decision making.
Illustrative diagram of SW÷T analysis If SW÷T analysis does not start with
defining a desired end state or objective, it runs the risk of being useless. A
SW÷T analysis may be incorporated into the strategic planning model. An
example of a strategic planning technique that incorporates an objective-
driven SW÷T analysis is SCAN analysis. Strategic Planning, including SW÷T
and scan analysis, has been the subject of much research.
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SW÷T analysis can be used for all sorts of decision-making, and the SW÷T
template enables proactive thinking, rather than relying on habitual or
instinctive reactions.
Here are some examples of what a SW÷T analysis can be used to assess:
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India is the fastest growing mobile phone market in the world. The booming
telecom industry has been attracting large amount of investments in the
country. The number of telephone subscriber base in the country reached
571.69 million as on June 30, 2010 from 453.92 million in Oay 2010, as per
the Telecom Regulatory Authority of India (TRAI).According to the latest
survey conducted by Ô|
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Airtel emerges as India's top mobile phone operator in 2009-10.Let's take a
look at India's top 10 telecom service providers in India in terms of revenue
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India stands in the front row in the mobile phone business. Oany companies
are introducing mobile handsets with different advanced features. ÷n an
average, nearly one crore people are buying mobile phones. When
comparison is between last financial year and the previous financial year to
it, Nokia Company belonging to Finland tops the market. Though it continues
to be the top most company in mobile handset business, it is noticeable that
its share in the market has reduced by 12%. At the same time, market
share of Samsung Company has improved by 7.5%. Following table shows
the representation of companies in mobile handset market (mased on Voice
and Data Survey, June 2010).
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£%)%
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Product Profit
Oobile 10%
recharge 4%
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2. ÷ffice/Company/shop:
1 2 3 4 5
Dial-up
mroadband
mroadband wireless
Cable internet
WI fi
6. What are the different issues or problems your shop face in your
day to day business?
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[1]ISD
[2]CLIP
[3]GPRS
[4]INTÔRNATI÷NAL R÷AOING
[5]HÔLL÷ TUNÔS
1) Nokia
2) mlackberry
3) Samsung
4) Ootorola
5) Sony
6) Oicromax
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10. If you buy in bulk we will provide you discount, so how many
sets would you like to purchase?
[1]CASH
[2]CHÔ UÔ
[3]DD
[4]CARD
[5]÷THÔR
12. How many percents profit in mobile, sim card, recharge, mobile
assecceries, data card, pan drive, etc... ?
13. If you want to buy our product than what will be the price would you
prefer for the same?
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