ovo years ago, Mat Fr
an, cofounder and CEO
fee 10D at Alan
thsed cesurat chain Wing
Zon, took shard looks
the US, franchise market and id’
like what he saw. "We ele that,
thoggh our stores were pring ell,
fat domes expan wa OE
tein bse onthe credit ruc
he saye “We rtd asking wat orher
‘owth avenues we could lon
Fricdnan decided that whe the
USS franchise market wa stick in
ite mali, the best thing for is
ompany t do wa et the est of the
‘won pte tate buds against hie
Nedeat Wings, and lat November,
the company opened ies Rest estaurant
in Panama Cig, Panama,
Brit was noe decsion Wing Zone
made ily. Entering sta iternations
Aloperations adds levels of complex
iy toa franchise nganination, and
ittake a efy outlay of ash ealso
takes deep esearch into new markets,
‘monte or year of tweaking an, of
ourse there's the dk that 3 bad inter
tional experience could dag dows
domestic persons.
KEY ELEMENTS THAT
ALLOW AMERICAN
BRANDS TO SUCCEED:
AGDP GROWTH AT
4 PERCENT OR ABOVE,
AND AN EMERGING
MIDDLE CLASS WITH
‘SPENDING POWER.
“To go itenational aks a lege
nancial commitment, ad there ae not
fing to be immediate urns,” Fed.
Iman says "We knew se would pro
bly bea two 0 thre ese proces 0
turn profi
Despite the risks, Wing Zone snot
alone is ooking wean ext and
fouth and north foe growth oppor
tunis "In he last few years US
bands began saying, “Wait mina,
we've acter looked anywhere el, but
Imaybe we ought eo” says William
Eads an international heensing
eulane in vine, Cal
‘Now, many ofthe ineraaiona
expansion plans born in the depths of
the receaign are eaching fulton.
“A017 hae saree out 3 ors
time for international franchising—
and not just for food. Service brands,
‘etal, children and management
elution are all going international,”
awards says
No one is tracking exactly how
many basinesses ace adding global
cements, but companies lke Massage
Heights, the fire and water cleanup
companies PuroClean and Servpro,
Molly Maid and the fondue restaurant
Melting Pot have al gone abroad in
the lst couple of years, and estab
lished franchisors have ramped up
their international efforts
‘Recently MeDonale’s, Dairy Queen
and California Pizza Kitchen slong
‘with dozens of other franchisors have
pushed haed nto China. Malaysia,
Inia, Indonesia, South Korea, Brazil
and Vietnam are all atracting Amperi=
an companies, and they aren’ just
Fandom spots onthe globe: According
to Willams, these countries have key
elements tht allow American brands
to succeed, including a GDP growth at
4 percent or above, and an emerging,
imide clase with spending power
‘Atmalls worth of franchises have
even announced plans to open in aff
nt pars ofthe Middle Eat, including
Kuwait, Babrain, the UAE. and Saudi
Arabia, Some brave souls are even
‘venturing int Iraq
For smaller players—tke Wing
Zone, with fewer than 200 unite—the
idea of going global was not even on
the rada a few years ago. But now
they seit as a unique opportunity
Not only does iczcumen the Baan
‘ial probleme inthe US. it gives them
4 level playing field on which to build
their brand, So instead of competing
head-torhetd ina crowded domestic
market (nthe wings world, tha in
cludes Buffalo Wild Wings, Wingstop,
Wingsteet, Wings n Things, Hooters,
Planet Wings and Wingman, among
others), smaller franchisors are find
ing that building ther reputation in
counties hungry for Western brands
tnd without the srtm of competition
“Bufalo wings haven' gorten to
‘other pares ofthe world, but chicken
has, and a taste for spicy food,” Fried
‘man says, “This is an opportity
for us to be the fest inthe market.
‘would rade i for anything, We've
Jina prime position for Wing Zone10 grow aggresive
Invenationaly.”
The Lathe Gym,
noncompeniive
‘tilde’ lesen and
Physical development
Program that began
FEanchsing as The Li
He Gym International
in 1982, eared the
firstro-macke leon
carly on. Serendipity
inthe form of m0
invested Tha ines:
tors ed them to open
theie frat nternatonal
Franchise something
thse was not i hee
busines planoaly
three years ater
Inching: But that
cesperience st the
‘decion for thee
fatute growth: Now the company is
an expersnced overseas operator with
5300 locations in 21 countries,
‘A other chil fossed brands are
begining to make overtures toward
‘Asin and other areas to boost their
‘growth, The Lite Gym ares
Postoned o mp up interns
onal efforts and be theft vo enter
hove heative markets. The company
‘eerily frthered expansion into the
‘Midale Has, signed master franchise
agreements for India and Mexico and
‘opened location in China, with plans
{0 open as many a5 100 there.
"The challenges of accesso capital
here nthe United States over the lst
couple years have slowed ovr domestic
trowth and made it appropriate for us
fo foes on intersting”
Bob Bingham, present and CEO of
“The Linke Gy Iterations. “We fe
fectanate that we ave a brand that
‘works wel in other counties, There's
‘huge appetite for American brands
‘eoughour the woe.”
For Wing Zon, which is just,
stating out inthe global franchising
‘wor nding the ight locaton wat
the fire step n expanding the brand
needed tobe a country that could
appreciate the spiciness of hot wings,
that had s delivery cute (the core of
the Wing Zone concept) a fondoase
{or poultey andthe cru mde
daw demon
Panama Bi the bl, bur the Wing
BUILDING THEIR
REPUTATION IN
‘COUNTRIES HUNGRY
FOR WESTERN BRANDS
AND WITHOUT THE
‘SCRUM OF COMPETITION
IS A SMART MOVE.
Zone concept sil needed tweaking to
fiche culture, The footprint of the tex
tuurants was increased f 1,500 square
feet and seating for 40 to 60 people
was added am eement missing the
US. loesions
‘Ofcourse, there mere setbacks.
They get the chicLen locally, but
keeping the kitchens socked with ll
fhetr other products and proprietary
tuces was 2 problem, since those had
tobe shipped from the US.
ar the 18-moath lead-up to open
Jing day gave them platy of oppert
sty ro make changes, and it pad of
‘The ise week of operation in Panama
ity was the busiest week for any
‘Wing Zone, foreign or domes
TFedman now has dessin El Sa
sador and the Bahamas, be has signed
fgreements with England Ireland, Sc
Tad and Sadi Arabia and e¥ signed
con with one of Japan's mos exper
‘iced franchising companies to open
‘SO restaurants ia and tround Toko,
Friedman's strategy ia Japan,
secording to licensing constant
Edwards is key to succesful ater
national ranching. “You have to
Took at your parters very catfull”
Edwards warns “If your licensee ot
developer dors'e do s good joy it ean
‘use alot of brand damage In emerg-
ing markets, you have ro do alo more