Questionnaire Name: Vehicle Model: Phone No: Vehicle No: Email ~Id: Place: Ol) Please suggest effective and convenient way of communication. far you? (a)Internet (b) Phone (c) SMS (d) Broachers (e) Interacting with Representative (f) Letters 02) De you prefer 24 hrs accesses to the mode of communication - Yes CONo 013) Would you like to get information about? (a) Road Safety (b) Tyre Care (c) Product (d) Company(e) Latest Developments (4) First point of contact in case of need? (a) Company Call Centre (b) Dealers (c) Personal Reference (5) Please mention what you feel company should do to fulfil your service needs? (a) Road Side Service (d) General Insurance (b) Free service under Warranty (f) others (Please Specify) - (c) Feee Home delivery of tyre O6) What factors encourages you to purchase particular tyres? (5 being the Highest) (a)Advertisement O02 08 O04 O88 (b) Knowledge fram friends o102 030405 (c) Sales promotion & schemes 0102030405 (d) Price O102 038 O04 08 (e) Mileage o102 03 0408 (f) After Sales Support 0102030405