FUNDAMENTALS OF CMPUTING SYSTEMS AND CUSTOMER CARE

TIME ALLOWED
1 HOUR
This paper contain

10 questions

1. State how personal appearance , attitude and time management affect your work
Identify various types of software license agreements
 Freeware
 Shareware
 Evaluation

2. Indentify different software license types

 Single user
 Multi user
 Site license

3. State the importance of data security

4. State the importance of maintaining up-to-date ant-virus and ant-spyware identities

5. Identify the importance of maintaining system back-ups

6. State the importance of firewalls and their use

7. How can you deal with the following customers

 Happy
 Annoyed
 Know it all
 Arrogant
 Angry

1
8. Explain briefly the use of the following computer hardware

 Monitor
 Printer
 Scanner
 Web cam
 Digital camera
 Joystick/game pad
 Speakers
 Microphone
 Uninterruptible power supply

9. State the problem that could be encountered while installing a pc in a sense of the following
 Damaged parts
 Incompatible parts
 Customer dissatisfaction
 Power supply location

10. Give examples of good practices related to COSHH