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  • Business Communication: Submitted To: Dr. Tulika Chandra

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    Neetika Goyal
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    The document discusses learning from unhappy customers by listening to their feedback, tracking their recommendations, and acting swiftly to address problems in order to overcome inefficiencies. It notes that unhappy customers can provide key insights into problems with products, services, and treatment that can help businesses improve by learning from their mistakes and better satisfying customers.

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    Business Communication

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    The document discusses learning from unhappy customers by listening to their feedback, tracking their recommendations, and acting swiftly to address problems in order to overcome inefficiencies. It notes that unhappy customers can provide key insights into problems with products, services, and treatment that can help businesses improve by learning from their mistakes and better satisfying customers.

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    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    9 views7 pages

    Business Communication: Submitted To: Dr. Tulika Chandra

    Uploaded by

    Neetika Goyal
    The document discusses learning from unhappy customers by listening to their feedback, tracking their recommendations, and acting swiftly to address problems in order to overcome inefficiencies. It notes that unhappy customers can provide key insights into problems with products, services, and treatment that can help businesses improve by learning from their mistakes and better satisfying customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Business Communication

    Submitted to:
    Dr. Tulika Chandra
    Your Most Unhappy
    Customers are Your
    Biggest Source of Learning
    Why did I Choose This Topic?
    •Past Experiences
    •Future Perspective
    What Makes Customers Unhappy?

    •Poor Treatment
    •Dissatisfied from the product or
    services
    •Better alternatives
    How to Avoid Unhappy
    Customer?
    •Listen
    •Track Customer Feedback
    •Ask for their recommendations
    •Act Swiftly
    •Be pleasant
    •Managing Strong CRM
    What can be learnt from unhappy
    customers?
    •Key problems
    •Overcoming Inefficiencies
    •Quick delivery of services or products
    •Taking Responsibility
    ?

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