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    13 views1 page

    Overview

    Uploaded by

    JoecashMx

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Core Study Material for ITIL V3 Qualifications

    Recommended Reading
    Service Strategy ITIL Master Recommended Reading
    Service Strategy Book
    21 hours of personal study is OSA
    recommended. Primarily Service Operation and
    Continual Service Improvement
    Service Design
    Service Design Book
    ITIL Expert 21 hours of personal study from SO
    and CSI is recommended.
    21 Hours of personal study is
    recommended. PPO
    Primarily Service Design
    Service Transition 12 hours of personal study from SD
    Service Transition Book Managing Across the Lifecycle is recommended.
    21 hours of personal study is
    recommended. RCV
    Primarily Service Transition and
    Service Operation Service Operation
    Service Operation Book 12 hours of personal study from ST
    21 hours of personal study is SS SD ST SO CSI OSA PPO RCV SOA and SO is recommended.
    recommended.
    SOA
    Continual Service Primarily Service Strategy and
    Improvement Lifecycle modules Capability modules Service Design
    Continual Service Improvement 12 hours of personal study from SS
    Book and SD is recommended.
    21 hours of personal study is
    recommended. Passing your ITIL Intermediate
    Exams covers all 4 Capability
    Passing your ITIL Intermediate Modules.
    Exams covers all 5 Lifecycle
    Modules. ITIL V3 Foundation for Service Management

    ADDITIONAL READING FOR ALL


    V3 QUALIFICATIONS
    Recommended Reading Introduction to the ITIL Service Lifecycle Book
    Service Strategy Key Element Guide
    Passing your ITIL Foundation Exam Book Service Design Key Element Guide
    ITIL Foundation Handbook Service Transition Key Element Guide
    References all 5 books Service Operation Key Element Guide
    28 hours of personal study is recommended. Continual Service Improvement Key Element Guide

    For further information or to purchase these publications please visit


    www.itil-officialsite.com

    6356 ITIL Diagram v1_1.indd 1 13/11/09 15:02:18

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