V Change management is a structured

approach to transitioning individuals, teams

and organisations from a current state to a
desired future state (Wikipedia)
V Coordination of a structured period of
transition from A to B in order to achieved
lasting change within a organisation (Bnet)
V People side of change
 Change Elements

Culture

Leadership

Change Change
Impacts Policy & Process
enablers
(WHAT) Training &
Education
(HOW)
@takeholders
(Who)

Organisational
@tructure/Roles
Communication

Technology Performance
Management
(Reinforcement)
Strategic Change
objectives Culture
enablers
(WHY) (HOW)
Technology Leadership

Policy & @takeholders Training &

Process Education
(WHO)
Change Change
Impacts enablers
(WHAT) (HOW)
Organisation Performance
@tructure & Management
Roles

Benefits
V Managing Change

lan Execute einf rce Evaluate

¦
anaging complex change

Case f r
Acti n
Change Visi n @kills Incentives es urces Change
plan
 Orientation

Organisation Mobilization

Approaching
Change

Implementation Transition

Integration
¦ ½
ë rief cycle
¦ @
 ë @tatus, Certainty, Autonomy,
Relatedness, Fairness
¦
½
 ë Awareness, Desire, Knowledge,
Ability, Reinforcement
¦ R
 ë
nfreeze, Change, Refreeze
¦ ½  ë  step model (
rgency, Coalition,
Vision, Communication, Empower,
Consolidate, Institutionalise)
 Preparing Managing Reinforcing
for Change Change Change
Collect & analyse
Define CM @trategy
Develop Change feedback
Management Plans

Diagnose gaps and

Prepare CM Team
manage resistance

Take action and

Implement
Develop implement change
corrective actions &
@ponsorship Model
celebrate successes
 0
ial Commitm
t

R sista
c Co
fid
c

Have to be consciously cultivate and inspire to climb the commitment curve

 Understanding

Awareness Negative
perception
Confusion
Contact

Ignorance
¦ Loss of face
¦ Concerns about future competence
¦ Ripple effects
¦ Fear
¦ @tupid idea
¦ More Work
¦ Real threat
¦ Poorly thought out idea
¦ Poor communication
¦ Excess uncertainty
¦ Loss of routine and control
¦ @een it all before (do not believe it will happen)