External Documentation

Version 1.1

Definition and Goals

Change Management is the process of planning, organizing, controlling, executing and

monitoring changes that affect the delivery of IT services. It encompasses all components
and activities required to direct additions, modifications and deletions to that environment
- systems, network, processes, and environmental facilities.

The goal of the Change Management process is to ensure that standardized methods and
procedures are used for efficient and prompt handling of all Changes, in order to
minimize the impact of Change-related incidents upon service quality, and consequently
to improve the day-to-day operations of the organization.

Mission Statement

In order to:

• Better align IT services to business requirements

• Increase visibility and communication of Changes to both business and service-
support staff
• Improve risk assessment
• Reduce adverse impact of Changes on the quality of services and on Service
Level Agreements
• Better assess the cost of proposed Changes before they are incurred
• Make fewer Changes that must be backed-out, along with an increased ability to
do this more easily when necessary
• Improve Problem and Availability Management through the use of valuable
management information relating to changes accumulated through the Change
Management process
• Increase productivity of users - through less disruption and higher-quality services
• Increase productivity of key personnel through less need for diversion from
planned duties to implement urgent Changes or back-out erroneous Changes
• Create a greater ability to accommodate a large volume of Changes
• Enhance the business perception of IT through an improved quality of service and
a professional approach.
• Foster and facilitate a high level of communication amongst all IT departments
• Contribute to the successful implementation of configuration management within
IT
This committee shall:

• Establish policies, procedures and standards

• Assign roles and responsibilities
• Filter, accept, and log changes.
• Manage Changes and the Change Process
• Convene the Change Advisory Board
• Coordinate all Changes
• Review and close Requests for Change
• Manage all reporting from the change management process

By:

• Clearly outlining CM policies

• Maintaining the Forward Schedule of Changes
• Providing access to and training on the Change Management tools used to
implement the change schedule
• Conducting weekly reviews to evaluate and coordinate proposed changes
• Providing external UHS departments an easy way to participate in the CMC's
activities.

Currently the Members of the Change Management Committee are:

• CTS - Charles Chambers, Sam Longoria (alternates: Jim Savage & Mike
Kahanic), Fran Beach (alt: Keith Crabb), and Kim Andrews.
• ES - Grace Davila, Whertty Lum, Haseen Mazhar, Mike Lovelady, Keith Martin,
Steve Webb
• TSS - Jim McGee (alt: Ron Chance)
• SDR - David Lowell

The Forward Schedule of Changes may be viewed at:

http://leo.fast.uh.edu:7050/psc/uhprdp/EMPLOYEE/ERP/c/UHS_CHNG_CALENDAR.
UHS_CHNG_CALENDAR.GBL?&