Integrated Data Center and Cloud Monitoring

Intelligent. Proactive. Secure.

Capitalize on new service delivery opportunities and increase operational efficiency. AccelOps monitoring solution cuts through operational
silos and disparate infrastructure technologies to enable service reliability and SLA assurance with end-to-end visibility and actionable
intelligence. Delivered as virtual appliance software or Software-as-a-Service (SaaS), AccelOps offers enterprises and services providers a
highly automated, fully integrated and cost-effective means to monitor data center, network infrastructure and cloud environments.

Service Reliability Challenges

Enterprises and service providers must expand their service offerings and address SLA compliance while improving efficiency. At the
same time, the complexity of their growing data centers, with multiple customers/divisions and technologies spread across on-premise,
off-premise and cloud platforms, makes gaining operational oversight, pinpointing issues and coordinating responses challenging.

With dynamic hosting and cloud computing, new network, server, VM and applications can be provisioned or changed dynamically and
at various time periods. Given automated resource provisioning, it is also difficult to foresee the amount of capacity that will be required
to monitor metrics, events, operations and status data — all of which takes considerable processing power to mange virtual and cloud
environments. Failure to handle and cross correlate this critical data puts organizations at operational risk and possible contractual
liability. IT organizations and service providers require an integrated, dynamic and cost-effective IT management solution — one that
avoids paying for excess capacity, adding procurement costs and increasing administrative overhead.

AccelOps offers a more integrated, comprehensive and cost-effective means to assure service commitments and optimize resources that
overcomes the integration complexity, time-to-value, scalability and high TCO of legacy tools, open source and modular infrastructure
monitoring approaches. With AccelOps, organization can:

++ Efficiently monitor data center infrastructure and optimize service levels; centralize operational oversight across IT
functional domains, as well as understand application and infrastructure component relationships to effectively track and enhance IT
service delivery and quality
++ Manage change; understand and verify changes made to resources, assure configuration integrity, optimize consolidation
opportunities and anticipate the business impact due to changes
++ Quickly find the root cause of an issue or problem (MTTR); pinpoint and triage infrastructure and service disruptions,
degradation and faults faster, with fewer resources, and with immediate diagnostic details
© 2011 AccelOps, Inc.

++ Optimize dynamic virtualized resources; reconcile and control VM sprawl, identify and resolve resource contention issues,
www.accelops.net

reduce excessive VM movement, and analyze sophisticated problems

++ “Operationalize” security and automate adhering to compliance mandates; extend SOC and NOC agility, map
requirements to operational controls, and reduce reporting and audit expenditure
++ Maintain monitoring performance and capacity; easily scale-out infrastructure monitoring capabilities to handle the new and
burst operational data generated from dynamically provisioned environments.

Integrated Data Center Monitoring and Service-Oriented Management

Phone +1.408.490.0903

AccelOps provides a single pane of glass to monitor data center, network infrastructure and cloud environments across performance,
Fax +1.408.970.9666

availability, security and change management from a business service perspective. The result offers IT organizations the benefits of:
end-to-end visibility, service intelligence, efficient root-cause analysis, reduced MTTR and operational efficiency. The AccelOps platform
puts the “who, what, why, where, how and when” details at the operator’s fingertips with unparalleled depth, breadth and value.

++ Business Service Management / Service Level Management

++ Performance Management / Network Behavior Analysis
++ Application Monitoring / Availability Management
++ Security Information Event Management
Santa Clara, CA 95054, USA

++ Virtualization and Cloud Management

2905 Stender Way, Suite 48

++ Automated CMDB/ Change Management

++ Event / Log consolidation and cross-correlation
++ Network visualization and enterprise search
++ Identity and location management with directory service integration
++ Compliance and operational reporting automation 1 /6
Focus on Quality, Uptime and Efficiency — The Problem
++ Achieving service levels with reduced
Instead of systems and technology budget, staff and resources
AccelOps automates data center, network and cloud-based monitoring from a 360° service ++ Difficult to quickly and accurately map
perspective, instead of the traditional way as technologies and systems. infrastructure and monitor changes

++ Reactive IT, break-fit environment

[ Integrated Data Center and Cloud Service Monitoring Platform ] ++ Inefficient root-cause analysis that
consumes resources and lengthens MTTR
Business
Services Email WWW CRM ERP SAP UC ++ Unwieldy to baseline, improve and bridge
DC, VM and cloud infrastructures
Business Alignment ++ Operational silos that result in diminished
CxO Operational Service Level Governance Capacity
& Intelligence Agreements & Compliance Planning
service visibility, controls and reliability

++ Disparate IT tools that propagate

Directors
Reporting
operational silos which contributes
Operational Oversight to operational inefficiency and adds
Change & Configuration Application Performance Identity, Access & Security & Behaviour operational costs
Management (CMBD) Management Location Monitoring Monitoring
Asset
Virtualization Management
Service to Root Cause ++ Loosely integrated, cumbersome and
Operations Management Application Mapping Analysis expensive IT management suites
&
Engineering

Discovery, Correlation, Consolidation

The Solution
and Event Monitoring ++ Integrate core data center monitoring,
alerting, investigation and reporting
Incoming
Network Security Applications Users Servers Other capabilities across infrastructure
Data
technologies and IT functional domains

++ Centralize, normalize, cross-correlate

and manage diverse health, performance,
AccelOps offers an integrated and service-oriented platform for the collection, monitoring, event/log and security data
analysis and detailed reporting on all performance and IT/event log data that cuts through ++ Automate infrastructure discovery,
networks, systems, applications, virtualization and technology boundaries. It is delivered as a CDMB/change mgmt., service definition,
Virtual appliance or as Software-as-a-service to offer customers implementation flexibility and as business service tracking and proof of
needed scale. compliance
The platform efficiently collects, processes and stores massive volumes of operational data, such ++ Proactively identify, visualize, collaborate
as configurations, logs, network flow, events, VMs, application response, identity, directory on and efficiently assess data center issues
services, and user activity from diverse sources in an IT environment, and analyzes the data in
real-time and historically to yield comprehensive data center and cloud service oversight.
++ Accelerate time-to-value with built-in and
extensible dashboards, reports and rules
AccelOps presents a holistic view into the health of your network, systems, applications and mapped to best practices
virtual environments through an intuitive, dynamic web 2.0 GUI. The solution not only monitors,
trends and profiles performance and availability statistics, but also correlates configuration
++ Deliver an easy to use, integrated and
scalable monitoring platform as a virtual
changes, hardware status, system processes and capacity, application response, VM movement
appliance software or Software-as-a-
and security events for immediate insight into operational baselines, application outage and
Service (SaaS)
degradation, resource usage, incidents and anomalous activity.

With automated service mapping functionality and advanced cross-correlation, AccelOps

identifies sophisticated issues and provides actionable intelligence to know: where an issue is
occurring within an IT service, in what IT functional domain a problem exists, how a problem
with a specific component affects different IT services, and the impact to SLA/service delivery.

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© 2011 AccelOps, Inc.
AccelOps Advantages AccelOps discovers your infrastructure
and captures configurations, network
++ 360 degree root-cause analysis to assess and resolve complex issues for service availability, flows, directory objects, user activity and
performance, security, change and compliance, with location and identity tracking operational events enterprise-wide. The
++ Extensible knowledgebase of rules, dashboards and over 1000 report templates mapped to solution automatically populates its built-in
best practices CMDB and cross-correlates the aggregated
operational data and events to create
++ Consolidated, Web 2.0 Console provides interactive and customizable means view baselines and track changes, problems and
dashboards, respond to incidents, examine event objects and attributes, investigate issues, incidents. All the correlated and raw events
generate reports, administer rules and manage the system. are assessed dynamically and stored for
++ Agent-less infrastructure discovery, monitoring and trending including virtual systems long-term historic analysis and reporting
employing both an optimized event data
++ Automated application-to-infrastructure business service mapping repository and commercial, open source
++ Change tracking and validation with auto-populating CMDB and interactive topology maps relational database.
++ Event/log management, consolidation and correlation spanning network, system,
application, VM, security, directory, access, identity, location and physical sources Question
++ Business service change detection, prioritization, resolution analysis, trending and impact How do you efficiently monitor changes,
Network behavior analysis, availability, performance and security information management performance trends, application response,
user access and activity, system faults and
++ User monitoring; identity, login, class, location, wireless and mobile device (PDA/iPhone) security incidents, physical and virtual
++ Directory service integration and vulnerability assessment integration resource utilization, and compliance policies
in order to meet service expectations and
++ Network behavior analysis, system resource profiling and availability management measure business service improvement?
++ Comprehensive Security Information Event Management and compliance automation
++ Dynamic VM oversight: cross-correlate hardware, storage, VM, v-Switch, VLAN, guest host Answer
and application relationships, contention, movement and issues
Manually obtain network, device, system
++ Application performance management with process and synthetic transaction monitoring and application configuration details and
++ Real-time and historic search with iterative filtering and convert to report / widget feature baseline your infrastructure. Have IT staff
from different departments exert resources
++ Clustered, virtual appliance architecture to readily scale-out performance and gain unlimited to associate components, dependencies and
online data analysis.
metrics in order to define services and service
AccelOps helps automate each part of the service management lifecycle to improve service levels. Try to capture, normalize, trend, store
reliability and quality. Through an innovative service carousel, interactive incident tables and and maintain all configurations, transactions,
topology maps, easily customizable dashboards, intuitive search and powerful rule features, directory objects, primary and secondary
AccelOps benefits the entire organization — enabling team collaboration, IT functional group logins, and infrastructure events from all
monitoring, as well as individual specialized focus. sources. Coordinate IT staff and spend time
filtering the noise and analyzing the isolated
ops data using a variety of tools. Figure out
real anomalies, faults and incidents, and
attempt to resolve issues according to service
level priority. Manually assess the business
impact of a change or correction. Record
all observations to support internal audits,
operational reports and compliance validation.

Repeat often — or deploy AccelOps.

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© 2011 AccelOps, Inc.
 Integrated Data Center and Cloud Monitoring

Operational Visibility Dynamic Service Management Oversight

Integrated CMDB and VM Management Intelligent Root-Cause Analysis

IT Domain Dashboard – Security Streamline Investigations and Reporting

Automated IT / Business Service Mapping

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© 2011 AccelOps, Inc.
Automated Discovery, Service Definition and Analytics
AccelOps breaks down existing management silos and makes IT service management tangible,
effective and maintainable. Administrators can quickly define logical business service groups [1] Continuous
within AccelOps. Simple select an application or device, and AccelOps presents the relevant Discovery
systems and infrastructure to deliver that service. AccelOps monitors the defined service, which
dynamically inherits each respective component’s monitoring profile and key performance
indicators (KPI’s). Operators can apply additional service level attributes to any defined service.

The pragmatic, service-oriented approach links the infrastructure directly to business and [2] app to Infrastructure
business services. Armed with this on-going operational intelligence, AccelOps rapidly pinpoints Intelligence
the cause of a IT/business service issue or how a component problem impacts multiple services.

AccelOps continuously discovers, baselines and monitors your environment using standard,
secure and vendor-specific protocols such as: SNMP, Syslog, network flow, WMI, MS-RPC, Cisco
SDEE, Checkpoint LEA, JDBC, JMX, VMware VI-SDK, HTTPS, IMAP, IMAP over SSL, POP3, [3] Rapid Service
SSH, and Telnet– without requiring agents. The system supports a broad number of popular and
custom sources spanning network devices, systems, security, applications, directory services,
virtualization, and even physical and environment controls.

AccelOps Virtual Appliance (on-premise software)

Appliance usability and integration ease + software deployment and scale [4] Service Monitoring
Inherits KPIs
AccelOps Virtual Appliance software gives you the best of both worlds — the simplicity, built-for
purpose performance and immediate implementation benefits associated with appliances and
the software means to readily extend performance capacity and distributed coverage. AccelOps
Virtual Appliance is offered as a ready-to-run, turnkey datacenter and IT service management
solution running as a guest host on a VMware server. This approach leverages the resource [5] add Service
allocation and high availability features of the VMware platform. The optimized operational event Level attributes
data repository supports local, NFS and SAN based storage.

AccelOps provides on-demand scalability with clustered, virtual appliance architecture. Cluster
members can be readily added to enhance performance and gain unlimited online data analysis;
avoiding the added cost to procure, deploy and maintain complicated, multi-component
approaches. Protected Investment
AccelOps gives organizations the flexibility
AccelOps Software-as-a-Service (SaaS) to purchase the Performance and Availability
No CAPEX, Pay-as-Use OPEX, Scale-as-Needed Module, the Security Information Event
AccelOps Software-as-a-Service (SaaS) offers immediate use — simply download and install Management module, or both as an “all-in-
the AccelOps SaaS on-premise client… it’s that fast, that easy, that integrated and that efficient. one” platform. Our convenient subscription
AccelOps SaaS provides local operational data capture with a cloud service offering high licensing allows you to select the model
performance data processing, continuous system monitoring and enterprise-grade storage. SaaS you need today with the convenience to
is identical to the on-premise solution and is fully customizable. SaaS security features include: easily upgrade capacity. The subscription
SLA-guaranteed service availability, SAS70-2 certified physically secure site, authenticated includes on-line technical support, telephone
access, encrypted data transmission, perimeter and network security, data segregation, role-based support, updates and upgrades. AccelOps’
access controls and snapshot technology. Remove the capital expenditure and administrative elastic monitoring capacity leverages our
burdens from the purchase equation. SaaS subscription offers continuous service availability with clustered, virtual appliance architecture to
operational data analysis and online retention, maintenance and support. cross-correlate and manage new and burst
operational data on the fly without requiring
to buy, deploy and maintain excess capacity
— supporting virtual and cloud-provisioned
environments.

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© 2011 AccelOps, Inc.
 Integrated Data Center and Cloud Monitoring

FEATURES BENEFITS

Comprehensive Data center Monitoring Integrates CMDB, BSM, nBA, APM, SLA, SIM, IAM and event/log management functions to provide holistic infrastructure
monitoring, alerting and reporting, as well as service-oriented management.

Integrated Platform Fully integrated approach overcomes cumbersome tool portfolio, shareware and legacy system deployment, implementation and
maintenance expenditures, as well as operational data redundancy.

Virtual Appliance or SaaS Flexible means to trial, procure, deploy and scale with low TCO, nominal CapEx, pay per use and on-demand capacity.

Auto-discovery and Agent-less Discovers the infrastructure and continuously tracks and baselines configurations, events, health, relationships and services for
easy deployment, reduced maintenance and rapid results — without requiring agents on monitored devices.

Automated CMDB Readily populates, maintains and analyzes configs, CI objects and service changes including virtual systems for incident response,
root-cause analysis, compliance, consolidation insight, and service controls.

Application to Infrastructure Service Mapping Accurate and expedited service definition with relationships, dependencies, monitored attributes and service levels.

Event/Log Cross-Correlation with Efficient log consolidation, management and automated analysis to preempt and pinpoint issues with instant access to related
Identity and Location event, problem, incident, true identity and location details.

360 Degree Root Cause Analysis Puts comprehensive and relevant service and component level details readily at the operator’s fingertips.

Business Service Management Automates service-level controls and enhances IT responsiveness to measure, meet and improve service quality and reliability.

Network Behavior Analysis (NBA) Monitor network resource consumption, faults, attacks and anomalous activity translated into actionable measures and business terms.

Availability and Performance Management Monitor, alert and trend system and application uptime, degradation, resource consumption, incidents and activity.

Security Information Event Management Capture, filter, correlate, track and present pertinent security incidents to reduce noise, improve incident response and fortify
compliance with built in exception and patch management.

Application Performance Monitoring Combines process monitoring and end user performance monitoring via synthetic user transactions to identify application
performance and response issues — ships with dashboards for VOIP, email, database, VM, IPSLA and more.

Virtualization Management Cross-correlate VM, hardware, storage, v-Swith and VLAN layers with guest host and application layers to identify issues, pinpoint
root-cause, as well asreconcile and optimize virtualized resources

User Activity Control Monitor identity, primary and secondary logins, authentication and user actions to reinforce acceptable use policy, address
internal threats, capture change details, and serve as a record of user action.

Dynamic LDAP / AD Integration Monitors and inherits current LDAP/AD object changes in CMDB which enhances auditing and access functions, as well as search,
dashboards, reports, metrics and analytics.

Interactive Network Visualization Layer-2 and Layer-3 network topology mapping with incident and business service overlays, filtering, location and drill-through
details to support instrumentation, collaboration and investigation.

Extensible Knowlegebase Extensive knowledgebase of rules, dashboards and over 1000 report templates mapped to best practices. Accelerates time-to-
value with the means to easily create or customize analytics to monitor and report on any item of interest.

Trouble Ticketing Case management to coordinate incident response, investigations and assignment status among AccelOps users.

Rich Internet Application Intuitive, dynamic and customizable dashboards, analytics, metrics and service management conveyed through a web 2.0 GUI.

Broad, Agile Device Support Supports popular device sources and integration protocols to ease integration without requiring agents — supports new and
custom sources without having to update the base solution.

Powerful Analytics Engine Layer-7 intelligent, high-speed analytics supports built-in and extensible rules. GUI rule editor with full Boolean logic and 380+
attributes enable unlimited monitoring and analysis capability.

Enterprise Search Real-time and historic search supporting Google-like free-form text search, structured search wizard, filtering and group-by
features across raw, normalized and incident data.

Optimized Ops Data Analytics and Allows for longer-term, online retention only limited by addressable storage with reduced storage capacity requirements, high-
Hybrid Event Repository speed search, scalable performance and no DBA required.

Secure System Confidence with hardened system, RBAC, multi-tenant, encrypted data transmission, and SAS70-2 audited SaaS facility.

Intelligent. Proactive. Secure.

Do more, control more and save more — accelerate operational visibility and service reliability by visiting www.accelops.net.

© 2011 AccelOps, Inc. All rights reserved. AccelOps, AccelOps Logo, OpsBridge and OpsAdvisor are trademarks of AccelOps, Inc. Other
names mentioned may be trademarks and properties of their respective owners. All specifications may change. AOLB122010 6 /6