Thomas P.

Nickel
Home Phone : 412 561-0110
Email: tn5cent@msn.com
CAREER SUMMARY
Experience in leadership as Customer Service / Help Desk Support Staff, Senior T
echnical Mainframe Staff ,Team Lead and Third Shift Outage Coordinator. Extensi
ve Technical experience in large computer operations,customer service and help d
esk, mainframe job processing.
Strong analytical, customer service and problem solving skills, troubleshooting
and problem resolution.
Reliable, conscientious employee who is a self starter and needs little or no su
pervision.
EDUCATION
Robert Morris College Degree: Business Science BA in Management