20 Salem St

Naugatuck, CT. 06770

July 24, 2010
To Whom It May Concern:
I am an expert problem solver with over 7 years of experience to offer. I enclos
e my resume as a first step in exploring the possibilities of employment with yo
ur company. I currently work 3rd shift as a Senior Support Analyst for ESPN Inc.
in Bristol Ct. I have been working at ESPN for the past 3 years, 2 as a contrac
tor and 1 as full time. I am the primary contact during this shift to provide va
ried technical support and maintaining servers as well as on-air production supp
ort for all Bottomline and Rundown applications. I am responsible for the overal
l user functionality of software and hardware issues and to escalate to appropri
ate groups if a developers assistance is needed.
I would bring a focus on quality and ease of use to your system development. Fur
thermore, I work well with others, and I am experienced in project management.
Sincerely,
John McDougall IV