Hotspot Manual

Antamedia HotSpot
A ntam edia HotS pot is W indow s PC gatew ay softw are w hich helps you in controlling and billing your custom ers for the Internet usage. It is suitable for all the purposes w here a custom er should be prom pted to type the usernam e and the passw ord to get the Internet access. S oftw are includes billing, statistics and reporting w ith m any other useful features. It is hardw are independent and you can use any type of access points, routers, sw itches and other equipm ent to control your W iFi, W iM ax, LA N, C able, DS L, S atellite and other type of netw ork connections.
Antamedia HotSpot Manual

Contents
Table of Contents
Part 1 Introduction
................................................................................................................................... 1 What is Antamedia HotSpot ? ................................................................................................................................... 2 Requirements ................................................................................................................................... 3 How Can It Help You ? ................................................................................................................................... 4 The User Interface
1
1 1 2 3
Part 2 Network Configuration

................................................................................................................................... 1 Network Setup ................................................................................................................................... 2 NAT Setup 3 Sample................................................................................................................................... Network Topologies ................................................................................................................................... 4 SSL Certificate
4
4 6 7 9
Part 3 Database Server

................................................................................................................................... 1 Database Server ................................................................................................................................... 2 Connecting HotSpot With Database Server ................................................................................................................................... 3 Connecting Multiple HotSpots
10
10 11 12
Part 4 Customer Accounts

................................................................................................................................... 1 What is User, Ticket and Refill ? ................................................................................................................................... 2 Generate Accounts ................................................................................................................................... 3 Modify Generate Options ................................................................................................................................... 4 Manage Existing Account ................................................................................................................................... 5 Account Expiration and Other Limitations ................................................................................................................................... 6 Customer Details ................................................................................................................................... 7 Collecting Customer Details ................................................................................................................................... 8 Customer Photo ................................................................................................................................... 9 Account Maintenance ................................................................................................................................... 10 Updating all Accounts
14
14 15 17 18 20 21 21 22 22 23
Part 5 Login and Logout

1 Login ................................................................................................................................... ................................................................................................................................... 2 Autologin ................................................................................................................................... 3 Logout
24
24 26 28
Part 6 Price Plans

................................................................................................................................... 1 Defining a Price Plan ................................................................................................................................... 2 Optional Price Plan Limitations
Antamedia 2008
29
29 31
I

Contents
3 Taxes ................................................................................................................................... ................................................................................................................................... 4 Discounts
32 33
Part 7 Receipt Printing

................................................................................................................................... 1 Printing Options ................................................................................................................................... 2 Receipt Details
34
34 34
Part 8 Statistics
................................................................................................................................... 1 Bill Report ................................................................................................................................... 2 HotSpot Log ................................................................................................................................... 3 Connection Log ................................................................................................................................... 4 Statistics 5 Usage................................................................................................................................... Report
35
35 36 37 38 40
Part 9 HotSpot Operator

1 What ................................................................................................................................... is HotSpot Operator ? ................................................................................................................................... 2 User Interface ................................................................................................................................... 3 How It Works ? Sample HotSpot Operator Topology
42
42 43 44
Part 10 Employee Accounts

................................................................................................................................... 1 Creating Employee Accounts ................................................................................................................................... 2 Main Administrator Password
45
45 46
Part 11 Credit Card Processing

1 Credit................................................................................................................................... Card Support ................................................................................................................................... 2 PayPal ................................................................................................................................... 3 Obtaining PayPal Certificate File ................................................................................................................................... 4 Authorize.Net ................................................................................................................................... 5 Moneris ................................................................................................................................... 6 Optimal
47
47 47 49 50 50 50
Part 12 URL Tracking and Filtering

................................................................................................................................... 1 URL Tracking ................................................................................................................................... 2 URL Log ................................................................................................................................... 3 URL Filtering ................................................................................................................................... 4 URL Keywords
51
51 52 53 54
Part 13 Whitelists
1 What ................................................................................................................................... is Whitelist ? ................................................................................................................................... 2 MAC Whitelist
Antamedia 2008
55
55 55
II

Contents
................................................................................................................................... 3 IP Whitelist ................................................................................................................................... 4 Host Whitelist
56 57
Part 14 HotSpot Themes

................................................................................................................................... 1 Themes ................................................................................................................................... 2 Modifying pages ................................................................................................................................... 3 Welcome and Warning Message ................................................................................................................................... 4 Redirecting After Login
58
58 62 63 64
Part 15 E-mail Notifications

................................................................................................................................... 1 Email Setup ................................................................................................................................... 2 Edit Email Templates ................................................................................................................................... 3 Expiration Reminder ................................................................................................................................... 4 Payment Notification ................................................................................................................................... 5 Maintenance and Newsletter Emails
65
65 66 67 67 68
Part 16 Website Filtering

1 IP and................................................................................................................................... PORT Filtering ................................................................................................................................... 2 Website Blocking
69
69 70
Part 17 Usage Schedule Part 18 SMTP Roaming Part 19 Integration Part 20 HotSpot Language Editor Part 21 Additional HotSpot Options
71 72 73 75 76
Antamedia 2008
III

Introduction
1
1.1
Introduction
What is Antamedia HotSpot ?
Antamedia HotSpot is Windows PC gateway software which helps you in controlling and billing your customers for the Internet usage. Antamedia HotSpot does not require any Client software installations. It uses captive portal technology to show login page in customer browser. Upon connecting to your network (using wireless cards or UTP cable), customer will be prompted to enter valid username and password to get Internet access. After successful login, your customer will see the remaining time and bandwidth quota, expiration date and other relevant info. HotSpot keeps track of customer account and shows warning message when the account is due to expire, helping a customer to refill the account and continue using your service without interruption. Software includes billing, statistics and reporting with many useful features. It is hardware independent and you can use any type of access points, routers, switches and other equipment to control your WiFi, WiMax, LAN, Cable, DSL, Satellite and other type of network connections.
1.2
Requirements
Antamedia HotSpot software should be installed on a standard PC computer, running Windows OS. Computer needs to have two network cards which are connected to the Internet on one side and to your network on the other side. HotSpot analyzes all network traffic between customers on your network and Internet. If customer is logged in, traffic is passed through the second network card to the Internet. Antamedia HotSpot have to be configured as a gateway for all computers in your network. On the first run, HotSpot will help you to configure your network through Setup Wizard.
Antamedia 2008

Introduction
1.3
How Can It Help You ?

Become Internet Service Provider
Antamedia HotSpot has advanced architecture which allows both simple and very large networks. You can start offering WiFi services and grow slowly by adding new access points, connect different city areas, one step a time. However, HotSpot can be used to control wide area networks, cities, making you a Internet Service Provider. You can easily integrate several separate HotSpot networks in one large network, where all accounts are served from central database (included free of charge). Your customers will be able to connect to any HotSpot with their account.
Create Paid or Free WiFi HotSpot

Antamedia WiFi HotSpot software helps you to create free or paid WiFi HotSpot. Advantage of our solution is very high customization of user accounts which allows creating limited or unlimited accounts. Among classic features like time and bandwidth quota limits, you can configure daily time limit, number of daily logins, number of simultaneous logins with aggregation, usage schedule (happy hour, nighttime, daytime, weekends ), which is very practical when offering free WiFi Internet. In addition, its very easy to offer paid Internet access with higher speeds, quota or unlimited daily or monthly access.
Offer WiFi Services in Your Hotel, Coffee Shop, Restaurant

Offering high-speed wireless Internet services in one hotel will only help you increase occupancy and improve tenant and guest satisfaction. Furthermore, it will also represent additional source of revenue for your business. With the use of Antamedia WiFi HotSpot software in your WiFi Hotel, you will be able to: - control and monitor access to the Internet for all computers, both wired and wireless in your guest rooms - provide reliable wireless Internet access in your restaurant, lobby and conference rooms, which makes it ideal for seminars and meetings - maintain secure access to the Internet resources outside the hotel, like on golf courses or by the hotel pools.
Serve Walk-in Laptop Customers in Your Cyber Cafe

If you run an Internet Caf or Gaming Center, a great profit booster can be a wireless network. Many people use their own laptop for everyday job or on vacation to stay in touch with their family and friends. Even in non-working hours of your primary business, your customers will be able to use your services and generate profit. Best of all, it's automated, there are no maintenance fee for computers, licenses for software and OS. Your cafe, showing your WiFi logo, will be more professional and will differentiate you in high cybercafe competition.
Can be used in Various Locations

Flexible architecture makes it suitable for different locations like Airports, Cruise Ships, Train Stations, Motels... Customers can sign-in online and pay using credit card or tickets can be printed in advance and sold by front desk staff, receptionist, bartender, cybercafe operator, or by a vending machine. In case of credit card payment, the amount is collected from customer by your Credit Card processing company and stored to your merchant account. A payment gateway company transfers collected money to your bank account usually at the end of the month. Antamedia does not collect any fees. Full revenue goes to you.
Antamedia 2008

Introduction
1.4
The User Interface

Main screen shows the most important details of connected computers: IP and MAC address, account username, time, quota, download and upload rate and inactivity timeout. Bottom status line shows number of connected computers and current total download and upload rate represented in KB/sec, and these values are continuously updated. On top status bar software displays important messages, like users login and logout, incorrect login attempts, online payments etc, so you can always see what's happening on your HotSpot. From the main screen represented on picture below, you can choose one of the options: COMPUTERS ACCOUNTS STATISTICS OPERATOR SETUP LOGOUT Displays computers (logged in customers) and their current status Generate accounts Contains b ills, log, statistics and reports, visited URLs and connection log showing who is trying to login in your network Very simple user interface for creating accounts, suitable for front desks Administrator configuration options Lock HotSpot software to prevent unauthorized activity. HotSpot continues traffic control after employee or administrator logout
If you prefer smaller computer icons, you can switch to compact view and display more computers on the screen. Option is located in HotSpot - Setup - Options page. Inactivity field is showing remaining time until automatic logout. Inactivity is optional for every account and default number of seconds can be specified in HotSpot - Network page. Customers will appreciate this option, as it will save their time and bandwidth in case they forgot to logout.
Antamedia 2008

Network Configuration
2
2.1
Network Setup
Network Setup page shows the following options: Network Interface Autostart HotSpot IP address Maximum users Inactivity logout Start Stop Save Network interface which connects HotSpot to your network Automatically starts HotSpot control when program starts IP address of the selected network interface Maximum number of users connected at the same time Automatically disconnects a user after specified time of inactivity Press Start button to activate HotSpot control Press Stop button to deactivate HotSpot control Save network settings
The first step in setting up the HotSpot is sharing Internet connection. This step is required in order to allow all customers in your network to access the Internet. There are several ways to share the Internet connection. It can be done by: - Using Antamedia HotSpot NAT (Network Address Translation), a feature available in Premium Edition and within trial interval. Setup Wizard will help you to configure NAT and give you sample how to configure connections of computers in your network - Using Microsoft Internet Connection Sharing available in Windows operating system - Using Routing and Remote Access available in Windows Server editions After you configure Internet sharing, please select Network Interface which connects your network to
Antamedia 2008

the HotSpot. On the selected network interface HotSpot will activate the integrated Web Server which is used to display all pages to customers, like login, logout, info and welcome pages. By changing the network interface, IP address will be automatically filled in. Please enable Autostart and press on the Save button to store your settings. The last step is clicking on Start button for activating HotSpot engine. From that moment your customers should see login page in their browsers in attempt to connect to the Internet. If login page doesn't appear, please check if - Internet connection is shared - computers in your network have correct connection settings (IP address, subnet mask, gateway, DNS). Please make sure that the gateway IP of client computers is the same IP as IP address in Network Setup page. - Windows Firewall and other firewalls are configured to allow HotSpot communication - other web servers are using port 80 - Skype is using port 80. Please disable this feature in Skype - Options - Connection - 'Use port 80 and 443 as alternatives for inoming connections' and restart Skype and Antamedia HotSpot.
Antamedia 2008

2.2
NAT Setup
Network Address Translation (NAT) is the process of modifying packet network address in order to use one public IP address with multiple, usually local, IP addresses. To say it simply, NAT is performing a Internet connection sharing. For example, you are using ADSL to connect to your ISP, and your computer gets one public IP address (like 202.102.43.11). Since all customer computers in your HotSpot network should have it's own IP address, you can use NAT to do translation between local IP address (like 192.168.0.2 - 192.168.0.254) and public IP which ISP assigned to your ADSL. Of course, NAT can be used with any type of devices and is not limited to ADSL. To configure NAT, you need to know how you are connected to the Internet. If you are using a modem (like ADSL, Cable etc), please select Dial-up modem. If you are connecting through switch, router or other devices, please specify LAN. As a NAT Network Interface, please select network interface which connects HotSpot to the Internet. The last option to configure is DNS redirector. Please type here one of the DNS addresses specified by your Internet service provider, or any other working DNS server. This option helps in cases when customer has incorrectly configured DNS address. HotSpot will redirect client to the correct address and DNS query will be resolved.
Antamedia 2008

2.3
Sample Network Topologies
Antamedia 2008

Antamedia 2008

2.4
SSL Certificate
SSL Certificate is used to encrypt communication between HotSpot Web Server and customer Internet browser. Secure connection can be used: - to switch to secure login. Instead of standard http:// based login page, customer can go to https://yourIPorDomain/login and authenticate through secure connection - when customer is about to pay with credit card, to keep the data safe - to change account password To configure SSL certificate, you need to specify correct location of Certification File, Private Key File and CAcert Root Certificate file. HotSpot comes with default SSL certificate produced for IP 192.168.0.1. Although this is included free of charge, it creates a warning messages in browser and might drive away customers. If you want to create your own certificate file, please follow instructions from www.antamedia.com/manuals/hotspot/ssl-setup.htm However, if you want a fully working SSL certificate which doesn't create any browser warnings, we recommend ordering your own certificate from SSL Certification Service www.hotspotssl.net You will get correct files so you can skip a bit complicated process. Such certificate allows you to show your domain in customer browser instead of HotSpot IP address. For example, instead of http://192.168.0.1/info customer will see http://www.myhotspotname.com/info Please note that Antamedia doesn't collect any fees from this service, and we recommend it as a money worth alternative to the manual certification process.
Antamedia 2008

Database Server
3
3.1
Database Server
Database Server
Antamedia Database Server stores the data from Antamedia software (customers accounts, pricing plans, bills, statistics, reports, action log etc.). Database Server will be installed from HotSpot Installer which is available for download from Antamedia download page www.antamedia.com/download. Database server can be installed on the same computer as Antamedia HotSpot or some other computer. For small HotSpot installations (100 simultaneous users) Database Server can be located on the same computer, assuming that such computer is fast enough to handle all tasks. Please use Task Manager to monitor system resources and CPU usage. When idle, HotSpot and Database Server doesn't show any significant CPU usage. However, with large number of concurrent users, HotSpot and Database Server might reach 40-50% of CPU usage, and this is a sign to move Database Server to other computer. Upon installing Database Server, Installer will start ADBConfigurator (Antamedia Database Configurator) which will perform maintenance, update and add new database tables, stored procedures, triggers etc. If you intend to run multiple HotSpots and share the accounts between these locations, you will have to install Database Server on a computer with Public IP address (accessible from Internet). This way, all HotSpots will be able to connect to one Database Server. Recommendation: To keep your database safe, please use UPS (Uninterruptible power supply) on a computer where Database Server is installed. In case of power issues, database will remain intact. Power problems might lead to corrupted database and cause downtime. You can learn more about UPS in Wikipedia: http://en.wikipedia.org/wiki/Uninterruptible_power_supply Repairing database: If you already have database problem, please close HotSpot and run ADBConfigurator, which is located in the same folder as Database Server. Select Accounts tables and click on Repair button. In most cases database can be fixed successfully.
Antamedia 2008
10

Database Server
3.2
Connecting HotSpot With Database Server

On the first run of Antamedia HotSpot, Setup Wizard will configure Database Server IP address, and you will not need to modify anything on this page. If you have installed Database Server on other computer, please configure correct IP address. Database settings page contains following options: DBServer IP Address IP address of the computer where Database Server has been installed. This IP is usually the same as HotSpot IP address Port used by Database Server. Default port is 12010*. Database Server username. Default username is Administrator*. Database Server Password. Default password is EDBDefault* If HotSpot is connected to the Database Server through the Internet it is recommended to use higher compression to get faster response from the database. When running on the same computer, default compression setting (6) is recommended. Save settings and reconnect HotSpot to the Database Server
DBServer Port DBServer Username DBServer Password DBServer Compression
Save & Reconnect
With search and sorting With this option enabled you have ability to sort accounts (per name, IP, functionality on grid time etc. ). If you are using computer with slower CPU and Ram memory, headers it's recommended not to use this option. Without search and sorting functionality on grid headers Account sorting is disabled and HotSpot will display accounts much faster and get overall better performance. It's recommended to select this option.
Always display only 1000 If you have a large database and experience slow display of accounts when first accounts clicking on ACCOUNTS button, please consider using this option. It will significantly speed up database display on screen as only first 1000 accounts from result set will be displayed. *Please note that the default port, username and password can be changed in the Database Server configuration menu
Antamedia 2008
11

Database Server
3.3
Connecting Multiple HotSpots

Large networks, consisting of several HotSpots spread in different city locations, can use the same Database Server in order to share data. The same accounts, price plans, usage schedule and other data can be used in any of these connected locations. In order to connect multiple HotSpots you have to: 1. Install Database Server on a computer with Public IP address (accessible from Internet). This way, all HotSpots will be able to connect to one Database Server. 2. On every HotSpot, please configure Database IP address in HotSpot - Setup - Database - Settings page. IP which you should enter is the public IP address 3. Make sure that firewalls are not blocking communication between HotSpots and Database Server Benefits - Customers can use account in any of the connected HotSpots. - Accounts can be created in any of the connected HotSpots. It can be created even from administrator home or different country. - You can use multiple Internet connections for your network. For example, every HotSpot can use it's own ADSL connection for group of users connected to that HotSpot. This can help you to decrease total traffic through the network backbones. How to be sure that everything is working ? Create accounts on one HotSpot, then click on ACCOUNTS button on the second HotSpot. If you see newly created accounts, you've configured it correctly.
Antamedia 2008
12

Database Server
Please note, Antamedia Database Server can be installed on any of the HotSpot locations. For example, you can install Database Server on HotSpot location 1 and configure other two HotSpot locations to connect to the IP address of the first location.
Antamedia 2008
13

Customer Accounts
4
4.1
Customer Accounts
What is User, Ticket and Refill ?
Before we start with the instructions how to create User, Ticket or Refill let us explain differences first. User accounts are represented with Username and Password required for login to HotSpot. Tickets are represented with a code, which is a sequence of letters and numbers. Tickets are PrePaid based Refills are not login accounts. Refills are used to add more time or bandwidth quota to an already existing PrePaid user account or Ticket.
Antamedia 2008
14

Customer Accounts
4.2
Generate Accounts
Generate Accounts option is located in Accounts tab available from the main HotSpot screen. The same option is used to generate: Users, Tickets and Refills. HotSpot takes care to generate unique accounts, with settings defined by Price Plan. Each price plan has price, time, bandwidth quota, expiration date and other options. However, administrator or employee (with appropriate access rights) is able to modify any of the settings before generating accounts.
Generate Accounts page has following options: Generate _ Type Price Plan Print Please enter how many accounts you want to generate Select if you want to generate user accounts, tickets or refills Choose a Price Plan to define parameters of new accounts Enable Print if you like these accounts to be printed on paper
Antamedia 2008
15

Customer Accounts
Depending of Type selection, different options will appear in the right side of the screen: Prefix Start Number Password Length Length A word which comes as a first part of the generated account username (like NEW) Defines starting number to be added to prefix (like 21). With this examples, accounts that will be created are NEW21, NEW22, NEW23 etc. Defines how many characters (letters and numbers) will a password have Defines how many characters (letters and numbers) will ticket or refill have
When generating user accounts
When generating tickets or refills
Sell now Sell later
Accounts are saved in the database, sold and added to bills and statistics, and ready for use. Accounts are saved in the database, and will be sold on the first usage or when operator click on Sell button in Accounts page Use generate button to create new user account, ticket or refill Save generated accounts in the database Close Generate Accounts tab
Generate Save Cancel
What are the steps to generate accounts ? 1. Type 10 to generate 10 accounts 2. Select User Prepaid 3. Choose desired price plan 4. Optionally select discount 5. Enable Print if you want to print account on paper 6. Click on Generate button 7. Click on Save button If you want to print accounts directly, without print preview, you can select No Preview option in HotSpot - Setup - Options - Print Options.
Antamedia 2008
16

Customer Accounts
4.3
Modify Generate Options

Generate options are automatically filled in when you choose a price plan. However, if you like to modify some option (like increase download for next 10 accounts you make) you can do it over Options and Additional Options pages.
Quota
Total bandwidth traffic available to a user for downloading or uploading. It's usually displayed MB, GB or TB depending on value. Quota is not a sum of download and upload traffic. If you define 100 GB as quota, user can download and upload maximum of 100 GB, whichever comes first. Enable this option if you do not wish to limit users by bandwidth quota Time available for Internet usage. It's measured in seconds Enable this option if you do not wish to limit users by time. It's useful if you charge users by bandwidth or users pay monthly fees Download rate limitation. Download rate can be displayed in: KBytes, Kbits, MBytes or Mbits. Like 1 Mbit/s Upload rate limitation. Disabled option means that generated accounts can not be used for login until they are activated Automatically disconnects the users from the Internet after specified time of inactivity Set the date when account expires. After expiration date account can not be used anymore for login and user will see a message that account has expired Number of days in which will account expire from the first login. For example, if you set to 10 days, and user will not be able to login on 11th day from first login Number of days in which will account expire from the last login. For example, if you set to 10 days, and user does not login in the next 11 days, account will expire
Unlimited Quota Time Unlimited Time
Download
Upload Accounts are Active
Inactivity timeout
Accounts expires on
Accounts expires in _ days from first usage
Accounts expires in _ days from last usage
Antamedia 2008
17

Customer Accounts
Limitations available on the Additional Options page: Bandwidth quota daily limit Total bandwidth traffic available to user on daily basis. When all daily quota is used, user can login on the next day Limit daily time usage Total time available for Internet usage on daily basis. When all daily time is used, user can login on the next day
Limit number of daily logins Limit how many times user can login on daily basis Multilogin with maximum _ Multilogin option allows more than one user (computer) to login with the simultanious logins same account. Users sharing one account also shares total download and upload rate. For example, 100 KB/s can be used by one user, or it can be used for 10 users to have approximately 10 KB/s each. Accounts are valid for Chooses which Antamedia softwares can use generated accounts
4.4
Manage Existing Account

Password Account password is hidden by default. Enable Show Password to see account password. To change client password replace old password with new one and press Save Changes button Total bandwidth traffic available to user for downloading or uploading. It's usually displayed MB, GB or TB depending on value. Quota is not a sum of download and upload traffic. If you define 100 GB as quota, user can download and upload maximum of 100 GB, whichever comes first. To modify quota, please adjust this value and press Save Changes button Enable this option if you do not wish to limit selected user by bandwidth quota Shows remaining time for Internet usage. To modify time left, please adjust this value and press Save Changes button Enable this option if you do not wish to limit selected user by time Download rate can be adjusted for each user separately Upload rate can be adjusted for each user separately
18
Quota
Unlimited Quota Time left
Unlimited Time Download Upload

Antamedia 2008

Customer Accounts
Account is active
This option defines wether user can login in HotSpot. With this option you can temporary disable selected customer. For example, excessive download, bill payment is late etc. Automatically disconnect selected user from the Internet after specified time of inactivity Delete account from database Immediately stops and logouts user
Inactivity timeout
Delete account Stop account
Antamedia 2008
19

Customer Accounts
4.5
Account Expiration and Other Limitations
Expiry and Limits page contains the following options: Account expires on Specify the date when an account expires. After the expiration date the account can not be used anymore for login and a user will see a message that the account has expired Number of days in which will an account expire from the first login. For example, if you set to 10 days, and a user will not be able to login on 11th day from first login Number of days in which will an account expire from the last login. For example, if you set to 10 days, and a user does not login in the next 11 days, the account will expire
Accounts expires in _ days from first usage
Bandwidth quota daily limit Total bandwidth traffic available to a user on daily basis. When all daily quota is used, a user can login on the next day Limit daily time usage Total time available for the Internet usage on daily basis. When all daily time is used, a user can login on the next day
Limit number of daily logins Limit how many times a user can login on daily basis Accounts are valid for Choose which Antamedia software can use the generated accounts
Enable Usage schedule Specify time period when an account can login. Day and time rules are days and time for account defined in HotSpot - Setup - Usage Schedule page. This option can be login used for example to allow login for account from 8AM to 8PM, or only on weekends, or to force the users to logout at midnight. Fixed MAC Limit an account so it can login only from one computer. If MAC address does not exist yet, it will be stored in the first login. From that moment, a customer has to use the same computer
Multilogin with maximum _ Multilogin option allows more than one user (computer) to login with the simultanious logins same account. The users sharing one account also share the total download and upload rate. For example, 100 KB/s can be used by one user, or it can be used for 10 users to have approximately 10 KB/s each.
Antamedia 2008
20

Customer Accounts
4.6
Customer Details
Customer Details page contains customer personal information and creates valuable addition to the rest of the account options. Details available on Customer Details page are displayed in screenshot:
Details include: - First and last name, - address, city, postal code, state, country, - customer ID, - phone and mobile number with an option to send SMS Reminders (requires additional Antamedia software) - Email addresses with an option to send Email Reminders - gender and birthday - credit Card information
4.7
Collecting Customer Details

Antamedia HotSpot has an ability to force a user to enter personal data after login. You can do it in order to verify customer identity, in marketing purposes, or just to send expiration reminder message so that a customer can upgrade in time. Collected personal details are: - first and the last name, - address, city, postal code, state, country, - phone number - Email address To activate this feature, please Enable collecting customer data option that is located in the HotSpot - Setup - Pages - Collect page.
Antamedia 2008
21

Customer Accounts
4.8
Customer Photo
Antamedia HotSpot goes beyond te usual personal data collection and provides an option to save customer photo, document image and document details. This is especially useful in the countries with anti-terrorism laws, where all users have to provide identification document. With options provided by HotSpot, you can save customer ID Card, Passport, Driver licence etc. Picture can be loaded from hard drive, or it can be acquired from any twain compatible device, like scanner, web camera etc. The same applies to Customer Photo. We recommend keeping pictures in appropriate sizes since large scanned documents can quickly increase database size.
4.9
Account Maintenance
Everyday HotSpot activity increases database size. Although HotSpot can handle millions of records easily, it might be a good idea to perform maintenance on a regular basis. With default HotSpot setting all the accounts are displayed after clicking on ACCOUNTS button. With large database and many old and expired accounts it might take time to show them on screen. Account maintenance can help you keep the database fresh and speed up the display of accounts. Account maintenance options available in HotSpot - Setup - Database - Maintenance page are: Expire Before Last used before Time left less than Inactive Unsold Use it to delete the accounts which expired before the specified date Delete old accounts that have not been used lately Use it to delete accounts with few minutes left time. In the field specify the time interval in minutes Delete all deactivated accounts Delete the account that is generated with Sell Later option enabled, but not sold yet
After selecting the desired options, please click on Delete all accounts to delete the accounts from the database. Please be careful with this function since deleted accounts can not be restored.
Antamedia 2008
22

Customer Accounts
4.10 Updating all Accounts

Update account option is used to update all the accounts in the database with specified values. This option is located in HotSpot - Setup - Database - Maintenance page. Download Upload Quota Unlimited quota Time Unlimited time Update all the accounts with specified download rate Update all the accounts with specified upload rate Update all the accounts with specified bandwidth quota Enable Unlimited quota option for all the accounts in the database Specify the same left time for all the accounts in the database Enable Unlimited access time for all the accounts in the database
Please select desired options and click on Update all accounts button to perform update.
Antamedia 2008
23

Login and Logout
5
5.1
Login and Logout

Login
When a customer connects to your network and type any website address, login page will be displayed in browser. Your customer can connect to the network in different ways - using wireless network card connected to Access Point, or using UTP cable connected to switch, router etc in the case of wired connectivity. Login page contains Username and Password fields, Login button, Open Infobox link, Help link, and Signup Now link if you have a license with credit card processing option. The customer needs to type correct account information - Username and Password and press Login button. HotSpot verifies this information in database and if the customer entered correct details, login would be granted.
Customer types username and password and clicks Login button. Welcome screen shows, then redirects to the page which customer requested.
Infobox is useful as it keeps a customer informed about the remaining time and bandwidth quota, and current MAC and IP address. Since many browsers blocks pop-up windows, it is recommended to advise customers to click on Open Infobox link before clicking on Login button. Most of the browsers do not prevent pop-up windows which are the result of user action.
Antamedia 2008
24

Login and Logout
Help page explains that HotSpot is commercial and that customer should buy a ticket. This page can be modified to show your contact numbers, live chat link, terms of usage etc.
If you accept credit cards, a customer can click on Signup link and pay for your service. In three step process, a customer will choose username, password, then select a price plan and pay by entering credit card details.
The same Signup link can be used to refill existing account. Customer should enter the existing username and type (and confirm) a password.
Antamedia 2008
25

Login and Logout
5.2
Autologin
Autologin feature automates the login process since a customer does not need to enter a username and password. As soon as a customer connects to your network, HotSpot will detect it and automatically login customer account. This way a customer skips login page and has a feeling that the computer is always connected to the Internet. However, HotSpot will track customer usage and logout account in case of inactivity. How to configure Autologin ? 1. You have to Enable Autologin globally in the software (see the screenshot 1 below) 2. In Manage Account page please Enable Autologin to allow autologin for that account (screenshot 2). By default, this option is enabled while generating the accounts so this step is usually not necessary (screenshot 3). 3. Customer has to login initially in order to store MAC address of computer in HotSpot database. From that moment, autologin will be functional for that account. MAC address is stored in Account Expiry & Limits page, in a field below Fixed MAC option. This feature can be used to allow the selected VOIP phones to access network automatically. In order to do this, you have to create the accounts for each VOIP phone and store its MAC address manually. You will also have to add VOIP ports that should trigger the autologin. By default, HTTP, FTP, SMTP, DNS, POP and SSL ports are stored in autologin ports list. This means that autologin will be activated if a customer tries to access the Internet by using any browser, FTP software or tries to send or receive Emails. If you like, you can add additional ports if you like, that can react on the other applications.
Screenshot 1
Antamedia 2008
26

Login and Logout
Screenshot 2 - Enable Autologin in Manage Account page
Screenshot 3 - Enable Autologin in Generate Accounts - Options page
Antamedia 2008
27

Login and Logout
5.3
Logout
HotSpot users will be logged out automatically when time or bandwidth quota expires. Of course, there are other parameters that can cause a logout, like daily time or quota expiration, an account expiry date has been reached, usage schedule definition, or a user did not perform any activity in the specified time (like computer shutdown, forgot to logout manually etc). User can logout in different ways: 1. By clicking on Logout button located on Infobox pop-up menu (displayed after login) 2. By clicking on Logout button located on Info page (like http://192.168.0.1/info) 3. By typing keyword LogMeOut in browser address bar. This keyword is tracked in two ways: - through the NetBIOS (if a customer has enabled NetBIOS in network interface used to connect to your network). This feature is available in all the editions. - as a URL Keyword function located in HotSpot - Setup - URL - URL Keyword tab, that functions as a parser of incoming traffic. The second case require URL Tracking feature enabled, which is available in Premium edition. 4. Automatically if a user has not performed any Internet activity in the specified time. Inactivity timeout interval can be configured in HotSpot - Setup - Network - Network setup page.
Antamedia 2008
28

Price Plans
6
6.1
Price Plans
Defining a Price Plan
Price plan is a preset of values which are assigned when you generate or refill accounts. For example, price plan defines price which customer should pay for specified time usage, data transferred, download and upload rate, but may also define the expiration date, daily limits etc. When you generate user accounts, tickets and refills, the values defined by price plan are stored in database for each account. If you refill an account with a price plan, time and quota values are added to the current account values. If a price plan has unlimited settings for time and quota, an account will also become unlimited for these values. Download and upload rate, the expiration date and other values defined by price plan used for refill, are assigned to the account no matter which values the account had had before.
Add plan Delete plan Modify Plan
Creates new price plan Deletes selected price plan Modifies selected price plan. When you make changes to price plan, please click on this button to save it
Antamedia 2008
29

Price Plans
Price plan options on HotSpot software - Setup - Prices - Price Plans page are: Time Unlimited Time Time available for the Internet usage. It's measured in seconds Enable this option if you do not wish to limit users by time. It's useful if you charge users by bandwidth or users pay monthly fees Cost of selected price plan. If tax is not specified, this is what customer pays Description is displayed in list from where operator chooses which price plan to select If selected price plan is active and can be used for account generating Number of days in which will an account expire from the first login. For example, if you set to 10 days, and a user will not be able to login on 11th day from first login Number of days in which will an account expire from the last login. For example, if you set to 10 days, and a user does not login in the next 11 days, the account will expire
Price
Description
Price plan is enabled Accounts expires in _ days from first usage
Antamedia HotSpot creates default price plans on first installation so you can have a better idea of the possibilities. You can modify them, or create totally new price plans. The number of price plans in database is not limited.
Antamedia 2008
30

Price Plans
6.2
Optional Price Plan Limitations

Daily Limits and Bandwidth Limits page contains the following options: Limit daily time usage Total time available for the Internet usage on daily basis. When all day time is used, a user can login on the next day
Limit number of daily logins Limit how many times user can login on daily basis
Bandwidth quota
Total bandwidth traffic available to a user for downloading or uploading. It's usually displayed MB, GB or TB depending on value. Quota is not a sum of download and upload traffic. If you define 100 GB as quota, a user can download and upload maximum of 100 GB, whichever comes first.
Bandwidth quota daily limit Total bandwidth traffic available to user on daily basis. When all daily quota is used, a user can login on the next day Download Upload Download rate can be adjusted for each user separately Upload rate can be adjusted for each user separately
Antamedia 2008
31

Price Plans
6.3
Taxes
If you are required to charge tax for your services, Antamedia HotSpot offers flexible tax setup. There are 3 different taxes to configure with tax on tax option. Tax configuration examples: If you have single tax to charge: 1. enable Tax1, 2. name it (like VAT) 3. configure % value 4. press Save button If you have two different taxes to charge: 1. enable Tax1, 2. name it (like VAT) 3. configure % value 4. enable Tax2, 5. name it 6. configure % value 7. press Save button If your country regulation requires second tax to be calculated as percent from the value of the first tax, please enable Tax2 on Tax1.
Antamedia 2008
32

Price Plans
6.4
Discounts
Discount feature helps you to offer the discounts when there is a need for it. You can offer a discount to your regular customers, for buying 10 tickets in advance, for daily promotions or similar reasons. In the HotSpot - Setup - Prices - Discounts page please define different discount types. To define a discount: 1. Enter discount name 2. Specify discount percent (like 10 %) 3. Enter discount description 4. Press Save button To delete a discount from the list, please select it with left mouse click and press Delete button.
Antamedia 2008
33

Receipt Printing
7
7.1
Receipt Printing
Printing Options
Antamedia HotSpot offers different templates for account, refill and receipt printing. Please configure print templates in HotSpot - Setup - Options - Print options page. If you do not want to see a preview before printing, which is suitable once you configure print templates, please select No Preview. To print directly to the default printer, without showing print dialog, please disable Show Print dialog option.
7.2
Receipt Details
Receipt title, header and footer text can be modified on HotSpot - Setup - Options - Print options page. Depending on receipt template, this text will appear on printed receipt which you give out to the customer.
Antamedia 2008
34

Statistics
8
8.1
Statistics
Bill Report
Bill report shows the list of all charged bills. Each bill has the following details: - Date - Subtotal - Discount - Tax - Total amount If you want to see what was charged on the selected bill, please click on + button to open the list. You can see the following details: - Description - Subtotal - Quantity - Tax - Total amount For example, if you generate and sell 10 accounts, you will see in description field Description: Sold 10 accounts (ID 1-10) with price plan 15 minutes test Quantity: 10 To display all the bills of specified time period, please select starting and ending date in the From and To fields and press Show button. HotSpot automatically calculates totals for all bills and displays it in bottom bar.
Antamedia 2008
35

Statistics
8.2
HotSpot Log
HotSpot log shows all the actions and events initiated by HotSpot users, operator or software. Log shows the following details: 1. Level - Information, used for account login and logout, and many other informational messages - Warning, wrong user login and information that might require administrator attention - Payment, when customers pay for your service - System Error, if any HotSpot malfunction occurs 2. Date and time 3. Description 4. Action (Login, Logout, Modify, Start, Stop, Error, Generate, Add, Del, New) 5. Account 6. IP address 8. MAC address To display all the log items for specified time period, please select starting and ending date in the From and To fields and press Show button. If you like to show log for specific computer, please enter its account, IP or MAC address and press Show button.
Antamedia 2008
36

Statistics
8.3
Connection Log
Connection log shows all the connection attempts to your HotSpot which can give you a realtime report who is trying to login to your network. It is a powerful tool which shows IP and MAC address and the port which remote computer is trying to access. This log can be used to monitor your network, to detect if any hacking attempts are in progress, to identify a reason when a customer is having a problem to login. In case when Autologin feature is enabled, connection log will show which connection was granted to login automatically, based on autologin settings. In such case customer does not see HotSpot login page, but instead get instant Internet access and HotSpot handle login process. Autologin is possible as MAC address of customer computer is known and tied to customer account. To activate this feature, please Enable Connection Log.
Antamedia 2008
37

Statistics
8.4
Statistics
Statistic report is providing valuable data about your HotSpot operation. It will show you total time usage, bandwidth, number of logins and total sales for selected day or time period. Using this feature you can identify which days generate lower profit and stimulate customers with appropriate benefits. Statistical data is collected continuously, after each customer logout, so you can always enjoy fast report display on screen. Statistics is available in Chart and Table mode. By default, statistics is displayed in chart mode, giving you a graphical overview of HotSpot activity. You can see, for example, time usage displayed in minutes, over the selected period displayed as days of the year. Depending on the date range selected, you will see an activity in 24 hours for current day, or for a time period defined with the starting and the ending date in the From and To fields.
Antamedia 2008
38

Statistics
Table mode shows statistics in a condensed view on a daily basis. For each year, month, and day, you will see usage time, number of logins, download, upload and total sales.
Antamedia 2008
39

Statistics
8.5
Usage Report
Usage report is a session based report which precisely shows who, when and how much has used your HotSpot services. This report shows the following details: - Account - IP address - MAC address - Start time, when a session started (customer logged in, or autologin occurred) - End time, when session stopped (customer logged out, or an account expired) - Usage time - Download - Upload - Sales, if a customer has paid To display usage report for specified time period, please select the starting and the ending date in the From and To fields, or choose one of the predefined time periods (Today, Yesterday, Last 7 days etc.), and press Show Usage Report button. You can filter such report for a specified account, IP or MAC address.
Antamedia 2008
40

Statistics
Usage report offers many reports like: Usage Log - shows all sessions and it's details Summary per Account - get totals for selected account Summary per MAC - get totals for the selected MAC address Summary per IP - get totals for the selected IP address
You can also get top customers statistics which can help you to identify the customers who have made the biggest profit, most download, or have spent most of the time using your services. Top customers by download Top customers by upload Top customers by time usage Top customers by sales Top customers by number of sessions The report names are self-explanatory. Top statistics only take sessions where an activity exists.
Antamedia 2008
41

HotSpot Operator
9
9.1
HotSpot Operator
What is HotSpot Operator ?
HotSpot Operator is a feature specially developed to keep account creation simple. Very intuitive user interface will guide an employee through 3 simple steps which significantly decreases learning time and everyday account creating. This feature is available in all HotSpot Editions and can be accessed through the main screen by clicking OPERATOR button. However, you can have multiple HotSpot Operators at the same time and on different physical locations. For this purpose, additional HotSpot Operator licenses are required, which can be purchased on Antamedia website. How can this help you ? - Allow front desk operators to generate accounts without access to sensitive data - Hotel reception can generate accounts while main HotSpot is located in secured place (server room) - Resorts can install multiple HotSpot Operator software in each building, effectively connecting entire resort in one network. As soon as one of the Operators create an account, it can be used in the entire network - Administrator can use it to generate, modify or delete accounts, view bills and statistics, generate reports, make new employee accounts, configure price plans, send email notifications (account expiry or maintenance reminders) - Owner can monitor HotSpot activity from home, take a look at sales, logs, statistics The most important aspect of additional Operator licenses is that they protect the main HotSpot gateway from human activities that can cause downtime. Keeping main HotSpot on a secure place is recommended as it minimizes the problems like: - viruses or bad software downloaded by employees which can lower the Internet bandwidth and destabilize the system - multiple programs started by employees which increase CPU usage - accidental reboots etc. Please note: Additional HotSpot Operator license can not be used as standalone, to control users and data transfer. It does not provide captive portal functionality (does not display login page). It requires main HotSpot software installed.
Antamedia 2008
42

HotSpot Operator
9.2
User Interface
User interface is very simple and easy, and it is designed keeping in mind inexperienced staff. Accounts are generated in 3 easy steps: 1. Choose Price Plan 2. Choose number of the accounts to generate 3. Click on Generate button User interface is touch screen friendly with large buttons, and several layout configurations. Printing is optional and it can be turned on or off with a single click. An operator can choose between several screen layouts showing 3 steps to generate accounts, smaller or larger price plan list, price plan cost and total amount to bill, and optionally display or hide generated accounts with username and password.
Antamedia 2008
43

HotSpot Operator
9.3
How It Works ? Sample HotSpot Operator Topology

Main HotSpot software acts as a gateway - it will accept traffic to one network card, analyze it, and if a customer is allowed to browse, it will pass traffic to the second network card connected to the Internet using preferred line (ADSL, Cable, WiFi...). Topology shows scenario where 2 additional HotSpot Operator licenses are deployed. First HotSpot Operator license is used for front desk staff to generate tickets. Operator is allowed only to generate and print customers tickets. Typical usage would be in restaurants, hotels, resorts etc. Second HotSpot Operator license is used for Manager which is allowed to see current statistics including bills, activity logs, real time usage statistics, with time, bandwidth, number of logins and sales details, and the report usage with session based statistics (username, IP, MAC, login and logout time, time used, data transferred and sale made). If preferred, this topology can easily include the third HotSpot Operator license, which can be used for Administrator (or HotSpot business owner) which has an access to all other features. Administrator can be located at home or in different country, and perform required tasks.
Antamedia 2008
44

Employee Accounts
10
Employee Accounts
10.1 Creating Employee Accounts

Antamedia HotSpot supports the employee accounts with different access rights. Each employee have to login in order to do tasks in HotSpot. There are many types of employee accounts like: Administrator, Supervisor, Manager, Operator, Technician etc and this is defined by type field. Administrator is granted full access in the software. Manager can access statistics, reports, bills, action logs. Manager may create and modify the account properties or refill accounts, but may not Start or Stop HotSpot engine or access HotSpot setup pages. Operator can only create and sell the accounts using simple, easy to learn interface. How to create new employee account: 1. Type Username and Password of your employee 2. Choose Type of employee account 3. Fill in other optional details, like address, city, birthday, email, mobile number, document ID 4. Select Active to allow login in the HotSpot 5. Press Save button to store a new employee in database To delete employee account from the list, please select the account with left mouse click and press Remove button.
Antamedia 2008
45

Employee Accounts
10.2 Main Administrator Password

Default Administrator login password is blank. Option to define new Administrator password is located in the HotSpot - Setup - Employees page. Type a new password in Main Administrator password field and press Save button .
Confirm Administrator password in new pop-up menu and press OK button.
Antamedia 2008
46

Credit Card Processing
11
11.1 Credit Card Support

Credit card processing option is very important if you want to automate your HotSpot. With this option you can install unattended HotSpot gateway and our software will do all the job. Visitors who are willing to use your services can sign up for username and password, choose a price plan and pay with their credit card. The processing occurs within seconds and your customers are able to continue using your services. Antamedia HotSpot offers different credit card processing gateways. Complete list of the supported payment gateways is listed at http://www.antamedia.com/hotspot/gateways.htm For payment gateway configuration, please go to HotSpot - Setup - Credit Cards - Gateway page and select Payment Processing Gateway
11.2 PayPal
There are 2 PayPal processing options: 1. Website Payments Pro - available to US customers only 2. Express Checkout - available in other countries depending on the current PayPal regulation Website Payments Pro - payment is completed from our software and there is no need to transfer a customer to PayPal site. Processing is completed faster but this option requires PayPal account with Payments Pro option enabled which is usually charged monthly by PayPal. Express Checkout - payment is initiated on HotSpot pages and completed on PayPal site. Customer can use already existing PayPal account for the payment which significantly simplifies order, and the credit card payment is available for new customers who do not have a PayPal account. Please configure IP address for PayPal response and Port where internal web server will be activated to receive processing result message from PayPal.
To configure PayPal 1. In the page select PayPal as a payment processing gateway. 2. Please select Website Payments Pro or Express Checkout 3. Enter Paypal API username 4. API password 5. Type path where API Certificate (PEM) is located on your hard drive 6. Press Save button
Antamedia 2008
47

After setting up, please check Host Whitelist page and make sure that following addresses are listed : api.paypal.com paypal.com www.paypal.com www.paypalobjects.com paypalssl.doubleclick.net and HotSpot public IP . If you are not getting PayPal pages, or a response is very slow, please check at PayPal support what are the current requirements for host whitelisting since sometimes change the servers involved in payment processing. To check if your country is supported for Express Checkout, please visit: http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside
Antamedia 2008
48

11.3 Obtaining PayPal Certificate File

In both cases, PayPal Website Payments Pro and Express Checkout, you will need to provide PayPal API username, API password and also a certificate file. Please follow these steps to obtain certificate file: 1. Login to merchant account 2. Click on Profile 3. Under Account Information, click on API Access 4. Click on Request API Credentials 5. Select API SSL client-side certificate 6. Select option "I agree to the API Certificate Terms of Use", click on Submit 7. You will get API Username and API Password. Type it in Antamedia HotSpot software 8. At the same page, please click Download Certificate button 9. Save it in the same folder where this software is installed. Make sure that the correct path and the name is written in certificate path Example of such file follows: -----BEGIN RSA PRIVATE KEY----MIICXQIBAAKBgQDUzQ2GZNhURQrwfM2ccGyXeX7qVondfQE93yN/V3PHs8gxROzK yUS95WcatQew9of+pPj1QSS9CRJ7xAxn5p/QI9z2kWG8dqraXtZvMwkxlfNb5NYJ w0jDoQbPLXf1ecowgZqgYPa3rAd7mGgpcywjL5l5Ocnvz6o2cJsvyVuPRQIDAQAB AoGBAMYTX8V61MoLwhT7dj9pfgq4smPZzVX251L6AoajlkeKlosVxvsywOOpRoFb hB86OnfSg1F2I4Y5jZTadVm5F4LpFllPJ03vz64vA1HUq1LskE6ucSHwedu1S3vo 5OD93rw9a4LiCOuZ1MtdWxTtGTFIHqhJaIUppn9Tt93Va0pBAkEA85ks76vKIK3z s4vPqEs1GilGbfvtz1nszHls0MEqKvIjV22gwA871JoQooQG62YtrluCGjbWAC6o uiKFDhYS+QJBAN+ifpUCYO2PzFysvoNGmFynajLTfmgHMgRntexGnrZB3zyXZ+YU 4CL/cg1W/F2qDNUU53yRSRamVFYP+xc45a0CQFIwfFjhPXGJP5B0u7uspF4PTxQM zFAJpzvWPECy6+dRi1sUQgiLG0TANpyerzb9YqxRc7QkjE/Dbmpe+0WlbQECQCML dcaoDsRrilzjfR9ZSrsKSSwZ1G884WurTOjv0CNDg1Yda9y0XMNfQGIyxW1wHn6t vfDZW5i/C+xIqNJkyikCQQCyRPWwhrL75c1Chkr5GUMy3HURC+VDG9SlM9kavX8p VyAgIO2MBvZpSEjyxmo0cyKZ66J0wS4T2ukhmn+GbXwU -----END RSA PRIVATE KEY---------BEGIN CERTIFICATE----MIICiTCCAfKgAwIBAgICT04wDQYJKoZIhvcNAQEFBQAwgZ8xCzAJBgNVBAYTAlVT MRMwEQYDVQQIEwpDYWxpZm9ybmlhMREwDwYDVQQHEwhTYW4gSm9zZTEVMBMGA1UE ChMMUGF5UGFsLCBJbmMuMRYwFAYDVQQLFA1zYW5kYm94X2NlcnRzMRswGQYDVQQD FBJzYW5kYm94X2NhbWVyY2hhcGkxHDAaBgkqhkiG9w0BCQEWDXJlQHBheXBhbC5j b20wHhcNMDYwNjA0MDkwMzM2WhcNMTYwNjAxMDkwMzM2WjBlMSIwIAYDVQQDFBl2 bGFkYW5fYXBpMS5hbnRhbWVkaWEuY29tMRIwEAYDVQQKEwlBbnRhbWVkaWExETAP BgNVBAcTCEJlbGdyYWRlMQswCQYDVQQIEwJBSzELMAkGA1UEBhMCVVMwgZ8wDQYJ KoZIhvcNAQEBBQADgY0AMIGJAoGBANTNDYZk2FRFCvB8zZxwbJd5fupWid19AT3f I39Xc8ezyDFE7MrJRL3lZxq1B7D2h/6k+PVBJL0JEnvEDGfmn9Aj3PaRYbx2qtpe 1m8zCTGV81vk1gnDSMOhBs8td/V5yjCBmqBg9resB3uYaClzLCMvmXk5ye/PqjZw my/JW49FAgMBAAGjDTALMAkGA1UdEwQCMAAwDQYJKoZIhvcNAQEFBQADgYEAW16b Sanio2VDdNLlRfu3oXGLU8mZ7kYA8AAPsNmvYdXWEkBmDKCCnnVCLxZzQFyONHR1 WVF78KvBmqYwRu5sYVOyer+0/ytHMLGCJTLBIxKH0hdgCcTkThjwy1UvGGIJ7ZFE DJ0ApKu9IfkKQvkZXOLY130cFRW4i1eEvLzmMq8= -----END CERTIFICATE--- --
Antamedia 2008
49

11.4 Authorize.Net
If you have an account with API, please configure details as follows: Merchant Login = API Login ID Merchant Password = Transaction Key Please make sure that your Authorize.net account is not configured in test mode. Antamedia HotSpot uses production gateway.
11.5 Moneris
To setup Moneris e-Select Plus payment gateway, please configure details obtained from Moneris as follows: Merchant login = DirectPost ID (ps_store_id) Merchant Password = DirectPost Key (hpp_key) To obtain required merchant account details from Moneris e-Select Plus payment gateway please login to your Moneris e-Select plus account. - Click on Admin. - Click on DirectPost Config. - Generate a New Configuration. - NOTE THE GENERATED IDs Setup the following fields - Default Transaction: Purchase - DirectPost Response Method: Displayed as key/value pairs on our server. Optional Response Fields: - Transaction Number:NO - ECI:NO
11.6 Optimal
In Add Special Field please type the account Merchant Account Number provided by Optimal Payments gateway and enable this option.
Antamedia 2008
50

URL Tracking and Filtering
12
12.1 URL Tracking

URL Tracking feature helps you to track web pages which your customers visit on the Internet. By default, HotSpot will track *.htm, *.html, *.asp, *.php, *.txt files, but you can modify the list or add new extensions. We do not recommend tracking graphic files (like *.jpg, *.gif ...) since this significantly increases the processing. Using URL tracking you can also track the web pages which include specified keyword. To add new a new keyword or extension, please type it in the Add keyword or extension field and press Add button. To remove keyword or extension from the list, please select it from the list using left mouse click and press Remove button. When you finish, please press Save button. After enabling or disabling URL tracking option, Antamedia HotSpot should be restarted.
Antamedia 2008
51

12.2 URL Log

URL log page located in the HotSpot - Statistics - URL Log shows a list of the websites which your customers have visited. URL log is periodically saved to a hard drive (on each 1000 websites listed) and cleared, in order to keep good performance. If you like to check which pages your customers have visited on a specific day, please check the info on c:\Antamedia\HotSpot\Log folder. The files are named with the date and time when log was created.
Antamedia 2008
52

12.3 URL Filtering

HotSpot URL Filtering feature helps you to block the access to web pages that contain specified keywords. When a specified keyword appears in URL address which your customer tries to visits, the access to that web page will be automatically blocked. Customer will get warning message that access is restricted by HotSpot. To add a keyword, please type it in Add keyword to list and press Add button. To remove keyword from the list, please select it from the list using left mouse click and press Remove button. When you finish, please press Save button.
Antamedia 2008
53

12.4 URL Keywords

URL keywords are used to redirect customer browser to the specified URL when customer tries to access website URL with defined keyword. By default, two keywords are configured: ShowMeInfo, which is used to show Info page in customer browser LogMeOut, which is used to logout automatically a customer from HotSpot This is a very useful feature which can be used for various purposes. For example,you can redirect customer browser when a competition brand name is detected (a user searches Google for competition brand). Requirement: URL Keyword option is active only when URL Tracking is enabled. This feature is available in Antamedia HotSpot Premium Edition.
Antamedia 2008
54

Whitelists
13
Whitelists
13.1 What is Whitelist ?

Whitelist is used to specify the computers which should pass through the HotSpot without authentication. Such computers are not listed at the main page, and their usage is not tracked. Whitelist can be used, for example, to let your IP cameras communicate without login procedure. You can also whitelist some of the computers which should be accessed remotely. HotSpot uses IP whitelist and MAC whitelist to define which computers are allowed to pass-through without authentication.
13.2 MAC Whitelist

Antamedia HotSpot software gives you ability to specify MAC addresses of computers which should pass through the hotspot without authentication. MAC address is a unique identifier attached to most forms of networking equipment. To add new computer that should pass through the HotSpot without authentication type MAC address in Add MAC address in whitelist and press Add button. To remove computer from whitelist select it with the left mouse click from the whitelist and press Remove button. When you finish, please press Save button.
Antamedia 2008
55

Whitelists
13.3 IP Whitelist
To add computer IP address that should pass to the Internet through the HotSpot software without authentication, please type computer IP address in Add IP address field and press Add button. To remove computer from the whitelist, please select computer IP address in the whitelist using left mouse click and press Remove button. When you finish, please press Save button.
Antamedia 2008
56

Whitelists
13.4 Host Whitelist

Host whitelist helps you to allow access to specified websites without authentication. There are many reasons to whitelist some hosts, like: - Credit card gateway (like PayPal) needs some hosts accessible in order to process customer credit card payment - Aadvertising purposes, where you can allow the access to some websites without authentication. For example your website which is located on the remote web hosting company. You can specify the host IP address or the host name like: 100.200.50.1 or www.mywebsite.com - Free use of search engines, but customer pays to see websites from search results In the HotSpot - Setup - Whitelist - Host Whitelist page you can see two different ways to add website in the whitelist: Add host IP to whitelist Add host URL to whitelist If you know website IP address (like 100.200.50.1) If you know website URL address (like www.mywebsite.com)
Press Add button to add host IP or host name, or press Remove button to remove host IP or URL address selected in the whitelist. When you finish, please press Save button.
Antamedia 2008
57

HotSpot Themes
14
HotSpot Themes
14.1 Themes
HotSpot Themes are easy and convenient way to completely change how the HotSpot pages look in customer browser. Changing theme is very simple. In Current Theme field located in HotSpot - Setup Pages - Themes page, configure the preferred theme and your customers will see the change in their browsers for every new HotSpot page they open. Antamedia HotSpot comes with several themes which you are allowed to use and modify. Default HotSpot skin also comes in a white-label variant, which you can use to put your logo. Themes can be modified in order to match your corporate look. You can change colors, modify graphics and buttons and save it as a new theme. These details are specified in Style.css file which is located in each theme folder (like c:\Antamedia\HotSpot\www\Themes\Default).
Antamedia 2008
58

HotSpot Themes
Following screenshots demonstrate what customers see in their browser:
Default Theme
Default White-Label Theme
Antamedia 2008
59

HotSpot Themes
Blue Theme
Red Theme
Antamedia 2008
60

HotSpot Themes
Counter Theme
Antamedia 2008
61

HotSpot Themes
14.2 Modifying pages

If you want to create a completely different design of HotSpot pages, or to integrate it with existing website, you can modify pages directly. Pages are located in c:\Antamedia\HotSpot\Pages, while all the graphics is served from c:\Antamedia\HotSpot\www folder. For example, to display logo on your page, you will put a logo.jpg file in www folder and type <img src="logo.jpg"> in your page code. Antamedia HotSpot software gives you an ability to modify all the pages displayed in customer browser like: Login, Logout, Welcome, Max users, Restricted, Infobox, Info, Help etc. These pages are in HTML format. You can edit the pages from the software or using some HTML editing software like Dreamweaver, Front Page, etc. HotSpot can even act as a webserver and host your entire website, but we do not recommend this if you have large number of simultaneous users. Preview page in browser button will open a browser and display currently selected page so you can see how your page looks like. When you finish, please press Save button.
Antamedia 2008
62

HotSpot Themes
14.3 Welcome and Warning Message

Antamedia HotSpot allows you to customize a message that appears on welcome screen after customer login. It can be configured to show: 1. Welcome message, which informs a customer about some event, special offer, new terms etc. 2. Warning message, which informs a customer about the account expiration if time and quota are below the limits or the expiration date is close. Such warning messages are important since a customer will be informed when it is the time to refill account or to make monthly payment. At the same time, the software will prevent a customer frustration which may happen if the account unexpectedly expire. Timely renewals will make your customers come back leading to more profit. To enable welcome message, please enable After login, show this message on welcome page and type welcome message in the bottom field. If you enable both message types, warning message will be displayed if the account is about to expire. To configure the warning message, please choose the parameters which should be verified on customer login: Account expires in less than _ days Time left is less than _ minutes Quota left is less than _ MB Please enable the desired options and enter the appropriate values.
Antamedia 2008
63

HotSpot Themes
14.4 Redirecting After Login

Antamedia HotSpot can redirect customer after login to a desired web page. For example, you can redirect customer to your main website or to a customer portal. If you like to use this option, please enable it on the HotSpot - Setup - Pages - Options page and enter the website address where to redirect customer.
Antamedia 2008
64

E-mail Notifications
15
15.1 Email Setup

Email notification option is used to send Email messages to the customers to remind them about account expiration, to send payment receipt or a newsletter, and other purposes. Before you can start sending messages, please define mail server settings. Please Enable Email notification to activate the option and fill in SMTP mail server address. If you are not running your own SMTP server, you can enter SMTP address by your ISP (Internet service provider). The software will check if SMTP server exists on that address and make the field green or red depending if SMTP has been found. In the most cases port 25 is used for Email sending, but, if required, the default port can be changed. If your SMTP server requires authentication, please enable SMTP server require authentication option and type the username and password. Some SMTP servers might also require POP before SMTP authentication. In this case you need to specify POP3 mail server, the used port (default 110) and the account username and the password. HotSpot can also Resend failed Email in the cases of failed Email delivery. This option checks for failed Emails and automatically resend them after the specified time period. Process Email queue instructs HotSpot to look for prepared Emails in specified intervals and send them. To test Email delivery, please enter Emails in from and to fields and click Send Test Email button. If you get a test Email, everything is properly configured. When you finish, please click Save button.
Antamedia 2008
65

15.2 Edit Email Templates

Email templates feature helps you to define Email messages which will be sent to your customers. By default, HotSpot offers a few different templates like: expiration reminder, payment notification, newsletter and maintenance announcement. You can edit the existing one or add new templates. Please note that message text is a HTML code, and Email is sent as a HTML Email.
Each Email template is defined with: Description Subject From Email Reply to Delivery notification to Sensitivity Priority Description is displayed in the software from where an operator chooses Email template Email subject Your name, company name or the department Your Email from which you are sending a message Email address where you want to receive the replied Emails If you like to receive delivery status It usually helps that your message is not marked as SPAM If your Email should have priority configured (it might increase SPAM score)
Antamedia 2008
66

15.3 Expiration Reminder

To keep your customers informed about their account expiration, you can Automatically send Email and remind your customer that it is a time to refill the account. Email notification can be sent to the customer when the following conditions are met: Account expires in less than _ days Time left is less than _ minutes Quota left is less than _ MB Example: if you set 5 days and account expires at June 25th, Email notification will be sent to the customer at June 20th. Example: if you set 30 minutes, Email notification will be sent to the customer 29 minutes before the account expire Example: If you set 50 MB, Email notification will be sent to the customer when bandwidth quota is 49 MB
These values are checked only on account login. Email template specifies which message template will be used to prepare Email for the customer.
15.4 Payment Notification

When customer make payment for your services using a credit card, receipt can be sent automatically to an Email address provided by your customer. If you like to use this option, please enable Send payment receipts on Email and in Email templates field choose a template that will be sent to the customers Email.
Antamedia 2008
67

15.5 Maintenance and Newsletter Emails

Antamedia HotSpot can be used to send maintenance service notifications. This task is significantly simplified and requires minimal effort. Using predefined Email template, you can specify Service date and Service duration and click Send Emails button. Sending a Newsletter to your customers is also a simple task. Type newsletter content text (or HTML code), choose an Email template and click Send Emails button. Please note that newsletter content text is a HTML code, and Email is sent as a HTML Email. If you like to start writing in a new line, type <BR>. Please check basic HTML formatting on the Internet. Of course, you can prepare a message in some HTML editing software like Dreamweaver, Front Page, etc and paste the HTML code in the content field.
Antamedia 2008
68

Website Filtering
16
Website Filtering
16.1 IP and PORT Filtering

Antamedia HotSpot provides a feature to block access to specified hosts and ports. You can use it to block the access to certain websites, FTP servers, Email servers, P2P programs or a complete IP or PORT range. This feature controls the outgoing traffic - what customers are trying to access. To configure filtering, please enter the desired values in the following fields: Starting and Ending IP Defines starting and ending IP of the range you wish to block address Starting and Ending port Defines starting and ending port of the range you wish to block Please click Add button to add the defined rule to the list. To remove specified rule from the list, please select it with left mouse click and press Remove button. When you finish adding rules, please press Save button.
Antamedia 2008
69

Website Filtering
16.2 Website Blocking

Blocking a website with Antamedia HotSpot is very simple task. Feature is located in HotSpot - Setup Filtering page. To block the desired website, please enter URL address in the Block website URL field and press Add URL button. Please type URL without http://. For example, if you type www.porn.com and press Add URL, HotSpot will resolve IP address where this website is hosted and store the IP address and the port in the restricted list (like 64.89.23.139 and port 80). The blocked websites are redirected to a restricted web page. By default, HotSpot is serving the restricted page from the port 78 and HotSpot IP address. You can configure the text which appears on the restricted web page in HotSpot - Setup - Pages - Customize page, by editing Restricted.htm, or by manually editing this file located in c:\Antamedia\HotSpot\Pages folder. Please restart HotSpot after these page modifications. If you do not wish to show the restricted page, but instead you wish to redirect customer to desired website, you can modify default settings. Please enter IP in Redirect blocked website to IP field, and port in Redirect to port field. If you are redirecting to your website, please enter your website host IP and the port 80. All restricted traffic on ports, apart from port 80, is simply blocked. If you have the configured rules to block FTP, SMTP and the other ports, a customer will not be able to access these services. There are no restricted messages in this case.
Antamedia 2008
70

Usage Schedule
17
Usage Schedule
Usage schedule feature helps you to define when the customers are allowed to use your services. Using a graphical interface you can draw the blocks which define the time intervals when your services can be used. Graphical grid is displayed like daytime hours on one axis and the days in a week (Monday to Sunday) on the other axis. This provides the full control over the whole week. Blocks are displayed in 15 minute steps. To create a new time block, please select a time period and click on Add button or press Insert key on a keyboard. To delete time block, please press Remove button or Delete key on the keyboard. If you like to create a new template, you can start by pressing on New button. To store template changes, please use Save button. To save new template use Save As New button and specify template name. Use Delete button to delete usage schedule template from the database. You can move the block by pressing and holding left mouse button on top blue bar. Once you configure all the templates, you can assign them to desired accounts. To do this, please click on the account and go to Expiry & Limits page. Enable the usage schedule for that account and choose a template. Press Save Changes button. From that moment, a customer may login and use your services only in time periods defined by the assigned usage schedule. For example, if customer may login from 8AM to 8PM, login will be possible within that interval, and if logged in, a customer will be automatically logged out at 8PM. Default usage schedule templates that come which comes with software include Daytime, NightTime, Happy hour, Weekend only, Business days etc. You can use it or modify it depending on your needs. If you are running central database server, the usage schedule templates are visible on all HotSpot locations.
Antamedia 2008
71

SMTP Roaming
18
SMTP Roaming
Internet service providers sometimes blocks SMTP port (25) in order to stop abuse. If you are using such Internet service provider, your customers will not be able to send Email when their Email configuration uses that port. SMTP Roaming feature helps you to overcome this problem by redirecting all Email traffic to other SMTP server running on different port. The entire process is transparent for the customer and no changes are required in customer Email settings. For example, a customer uses mail.companydomain.com on default port 25 when working from the company office. When a customer connects to your HotSpot where ISP blocks port 25, it will not be possible to send an Email although all the settings are the same in customer Email client software (Outlook, The Bat ...). The solution is to redirect all traffic for the port 25 to a different SMTP server and port. Although a customer does not see any changes and may think that Email was been sent through the company server, an Email will be sent through your SMTP server. To activate SMTP roaming, please Enable it and type SMTP Server IP and Port where to redirect Emails. If you do not know IP address, please type SMTP Server URL address and press Resolve IP button. You can click on the correct IP address to transfer it to SMTP Server IP field. When you finish, please press Save button.
Antamedia 2008
72

Integration
19
Integration
Antamedia HotSpot can be easily integrated with the third-party software. This feature is located in HotSpot - Setup - Options - Integration page. Integration is done as a HTTP GET query and XML response which offer very short integration time. To put it simply, it works this way: 1. Your software should send a formatted query similar to URL you type in browser to see certain web page 2. Our software gets this query, parse it and execute the actions (example: generate accounts) 3. Our software generate XML response with details (example: account details) and return it to your software 4. Your software parse XML and process the data (example: use account details to print receipt) To activate this feature please Enable Integration, specify port (82 by default), and Secret PassPhrase. Purpose of the PassPhrase is to protect from unauthorized usage while allowing you to use integration commands from different IP addresses. For example, multiple instances of your program can communicate with HotSpot and generate accounts. For the purpose of this manual, we will take 192.168.0.1 as HotSpot IP address, port 82 and PASS as PassPhrase. These are integration examples: http://192.168.0.1/generateaccounts?number=5&priceplan=1&pass=PASS This command will generate 5 accounts and assign price plan 1 to those accounts. You can put a button in your software and send such command after user click on it. XML response contains all account data, like username, password, time, quota, expiration. http://192.168.0.1/generateaccounts?number=3&priceplan=2&print=1&preview=0&pass=PASS This command will generate 3 accounts, assign them price plan 2 and print the accounts in HotSpot software without print preview. If you intend to handle printing from your software, printing is not needed. http://192.168.0.1/generateaccounts?account=TEST&pass=PASS This command will generate one account with username TEST. It is suitable in cases when you always generate unique accounts, like personal ID number from ID card. The account will not be generated if such an account already exists. http://192.168.0.1/getpriceplans?pass=PASS This command is used to retrieve all price plans from HotSpot software. XML response will contain price plan description, cost, time and quota values, expiration etc. You can use these details to store them in your controls (like Listbox, Combobox) and allow a customer to choose a price plan before you send command to generate the accounts. http://192.168.0.1/deleteaccount?account=TEST&pass=PASS This command will delete the account TEST from the HotSpot software. The time is displayed in seconds, Quota, Download, Upload are in bytes. Other fields with 0 and 1 represent false and true. If you have a specific integration requirements, please contact Antamedia.
Antamedia 2008
73

Integration
XML response example for generated accounts looks like: <?xml version="1.0" encoding="UTF-8" ?> <!DOCTYPE Accounts (View Source for full doctype...)> <Accounts> <Account> <Username>TEST15</Username> <Password>FD61U</Password> <TimeUsed>0</TimeUsed> <TimeLeft>3600</TimeLeft> <UnlimitedTime>False</UnlimitedTime> <Quota>0</Quota> <UnlimitedQuota>True</UnlimitedQuota> <GroupPlanID>2</GroupPlanID> <AccessFromTo>False</AccessFromTo> <AccessID>1</AccessID> <ExpireIn>1</ExpireIn> <ExpireAfter>1</ExpireAfter> <EnableDailyTime>False</EnableDailyTime> <DailyTime>0</DailyTime> <EnableDailyQuota>False</EnableDailyQuota> <DailyQuota>0</DailyQuota> <EnableDailyLogins /> <DailyLogins /> <Download>131072</Download> <Upload>65536</Upload> <GenerateID>15</GenerateID> </Account> </Accounts>
Antamedia 2008
74

HotSpot Language Editor
20
HotSpot Language Editor

There are plenty of languages included in HotSpot software. Every of these languages can be adjusted to your own needs through integrated editor. Some of the included languages are: English, Spanish, Portuguese, French, Serbian, Arabic, Russian, Icelandic, Swedish, Danish, Greek, Croatian, German, Polish... To modify the existing translation file or create completely new, please follow these steps: 1. Go to HotSpot - Setup - Language page 2. Click on a line you wish to modify and it will appear in edit field below 3. Type a new text 4. Press Enter key and new line will be stored in HotSpot 5. Repeat the steps 2-4 for all the sentences you want to translate 6. When you finish, press Save button 7. Type the new name for translation file and press Save button in dialog
Antamedia 2008
75

Additional HotSpot Options
21
Additional HotSpot Options

Display small laptop icons Defines the size of laptop icons in the main server screen
Force clearing account Clears IP addresses which are in use by customer computers. It is useful when IP addresses on you have to restart HotSpot software HotSpot restart Hide SignUp link on login page If you do not accept credit card payments from your customers, you can hide SignUp link
Allow login for unsold All the accounts will be able to login even if an operator have not sold them accounts Allow relogin if IP address changes Allow a customer to login again if the account is already in use. The previous session will be logged out and a customer asked to login again (it can help when the connection is not stable and a customer is trying to connect while getting different IP addresses) Store all HotSpot messages (information, warnings etc) in a log file
Log all login errors
Improve performance Minimize HotSpot software after the specified time period of inactivity to get by minimizing HotSpot better performance. This feature is enabled by default and we recommend leaving it enabled Show accounts from Show the accounts from other Antamedia software (Internet Cafe software, HotSpot, Bandwidth Manager) Choose format which is used to display time HH:MM (2:35), Hh:Mm (2h 35m), Hh:Mmin (2h 35min), M m (155m), M min (155 min) Choose quota format between bytes, KB, MB, GB, TB, PB, or adaptive which automatically displays the correct format depending on value Choose the display format of download and upload rate KB (KBytes), Kb (Kbits), MB (MBytes), Mb (Mbits)
Time display format
Quota display format
Bandwidth display format
Antamedia 2008
76
ANTAMEDIA NEBOJSINA 30 11000 BELGRADE SERBIA

Back Cover
SALES +381652106600 sales@antamedia.com CUSTOMER SUPPORT +381652107700 +381652108800 support@antamedia.com www.antamedia.com www.antamediahotspot.com

Hotspot Manual

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Hotspot Manual

Uploaded by

Copyright:

Available Formats

Antamedia HotSpot

Antamedia HotSpot Manual

Part 2 Network Configuration

Part 3 Database Server

Part 4 Customer Accounts

Part 5 Login and Logout

Part 6 Price Plans

Antamedia HotSpot Manual

3 Taxes ................................................................................................................................... ................................................................................................................................... 4 Discounts

Part 7 Receipt Printing

Part 9 HotSpot Operator

Part 10 Employee Accounts

Part 11 Credit Card Processing

Part 12 URL Tracking and Filtering

Antamedia HotSpot Manual

................................................................................................................................... 3 IP Whitelist ................................................................................................................................... 4 Host Whitelist

Part 14 HotSpot Themes

Part 15 E-mail Notifications

Part 16 Website Filtering

Antamedia HotSpot Manual

Antamedia HotSpot Manual

How Can It Help You ?

Create Paid or Free WiFi HotSpot

Offer WiFi Services in Your Hotel, Coffee Shop, Restaurant

Serve Walk-in Laptop Customers in Your Cyber Cafe

Can be used in Various Locations

Antamedia HotSpot Manual

The User Interface

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Sample Network Topologies

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Connecting HotSpot With Database Server

DBServer Port DBServer Username DBServer Password DBServer Compression

Save & Reconnect

Antamedia HotSpot Manual

Connecting Multiple HotSpots

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

Antamedia HotSpot Manual

When generating user accounts

When generating tickets or refills

Sell now Sell later

Generate Save Cancel

Antamedia HotSpot Manual

Modify Generate Options

Unlimited Quota Time Unlimited Time

Upload Accounts are Active

Accounts expires in _ days from first usage

Accounts expires in _ days from last usage

Antamedia HotSpot Manual

Manage Existing Account

Unlimited Quota Time left

Unlimited Time Download Upload

Antamedia HotSpot Manual

Delete account Stop account

Antamedia HotSpot Manual

Account Expiration and Other Limitations