Place a give a tick mark in front of your age group: 2. 21 24 3 .25 30 4. 31 34 5.

35 older Gender: ____ M, ____F

1. 18 20

1. You are a __ 1. Student 2. Service holder 3.business man 4.others 2. Do you have bank account in DBBL? 1. Yes 2. No 3. How long have you been using DBBL account? 1. Less than 1 year. 2.4 years 3.2years 4.More than 5 years 4. Your opinion about DBBL ATM service: 1. Very satisfied 2.Little bit satisfied 3.Neither satisfied nor dissatisfied 4. Little bit dissatisfied 5.Very dissatisfied 5. Is the service charge of DBBL ATM service is higher than other banks? 1. Yes 2.No 3.Using cheque 6. Is DBBL ATM service quality is better than other banks? 1. Yes 2.No 7. Do you use online banking service of DBBL? 1. Yes 2. No 8. Do you use ATM Booth Services of DBBL? 1. Yes 2. No 3. No comment 9. Have you ever faced any problem to use ATM card? 1. Yes 2.No 10. Does DBBL have enough ATM booths? 1. Yes 2. No 11. Do you know about DBBL Fast Track system? 1. Yes 2.No 12. DO you feel their customer care hotline helpful for you? 1. Yes 2.No 13. What is your opinion about DBBL account is easy to maintain 1. Strongly Agree 2.Agree 3.Moderate 4.Disagree 5.Strongly Disagree