2011

FISCAL YEAR

Comprehensive Strategic Plan

Through fiscal year 2013

goals & strategies

IMPACT Core Values
Integrity Forthright with strong ethical values

Make a Difference Always going the extra mile

Proficiency Demonstrates knowledge and experience

Accountability Responsible and answerable for your actions

Commitment Pledge to be consistent and dedicated

Trustworthy Actions are reliable and responsible

goal1
Maximize Financial Performance
S T R AT E G Y 1.1:

goal2
Enhance Service Delivery
S T R AT E G Y 2.1:

goal3
Enhance Value, Reputation and Relationships with Stakeholders
S T R AT E G Y 3.1:

goal4
Create a Unified, Engaged and Productive Culture
S T R AT E G Y 4.1:

Control labor costs

S T R AT E G Y 1.2:

Automate labor intensive processes

S T R AT E G Y 2.2:

Control operating costs

S T R AT E G Y 1.3:

Enhance internal financial reporting

S T R AT E G Y 1.4:

Maximize availability of public information

S T R AT E G Y 2.3:

Execute enterprise marketing strategy

S T R AT E G Y 3.2:

Create and implement total rewards program

S T R AT E G Y 4.2:

Increase productivity
S T R AT E G Y 4.3:

Increase revenue collections

Increase usage of e-products and services

S T R AT E G Y 2.4:

Meet or exceed the needs of those we serve

S T R AT E G Y 3.3:

Increase volunteer and internship opportunities

Assess, communicate and mitigate business risks

Participate in awards and recognition programs

S T R AT E G Y 3.4:

Establish benchmark comparisons

Strategic Planning Committee (SPC)

Irene G. Plank,
Attorney at Law, Director of Court Services

Mark R. Simmons, CIA, CFE,

Director of Internal Audit

Peter H. Ramsden,
Director of Finance

David Winiecki, PMP,

Director of Performance Management / Information Services

Eydie Peacher, SPHR,

Director of Human Resources

Janet C. Cantees,
Chief Operations Officer

Jeanette L. Phillips, CPA, Karen E. Rushing,

Clerk of the Circuit Court and County Comptroller Director of Clerk Finance and Board Services