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Steps in managing your process: A. B. C. D. E. F. G. H. I. J. K. L. M. N. Create a Process Profile Define your output/product/customer requirements Define possible nonconforming product scenarios. Identify process inputs, including the suppliers of those inputs Define your organization, roles, responsibilities and authorities Process mapping: Create a flowchart for your process Document your process: Describe your process Create a procedure for your process Establish relevant Key Performance Indicators for the inputs, activities of the process, outputs, suppliers performance and customer feedback. Integrate the Balanced Scorecard approach in the KPIs. Collect, chart and analyze KPI statistical data Perform a SWOT Analysis on the KPI Chart and Cause Analysis on identified weaknesses and threats Plan for process improvements based on the SWOT Analysis & Cause Analysis Implement and record improvement actions Measure KPI data to verify and validate improvement actions

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Process Profile Name Manager Location Output/Product description Customers/End-users Customer requirements/Output description

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Control of Nonconforming Product [the output of your process] Types of nonconforming product Detection method Control method Responsibility

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Process Inputs Define your process inputs, including the sources [suppliers] Manpower

Materials

Equipments

Infrastructure Work environment

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Organization Chart

Photo Reports to

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Name CEO

Name Manager

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Photo

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Name Post Process area

Name Post Process area

Name Post Process area

Name Post Process area

Name Post Process area

Name Post Process area

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Organization Chart: Roles & Responsibilities Name Role Responsibilities Authority

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Competency Requirements No Name Position Skill sets

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Process Flowchart

Start

Stop

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Procedure development Describe the flowchart Process requirements Description of activities Responsibility Records

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Process Performance Monitoring, Measurement Create your own monitoring form based on the KPI in Excel for easy charting. Include suppliers performance and customer satisfaction feedback. Integrate the Balanced Scorecard approach in your KPIs. Key Performance Indicators Inputs Data collection by

Process

Outputs

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Process Performance Analysis Method Analyze your KPI statistics charts and identify both positive and adverse trends. You can categorize the results of the analysis based on process strengths, weaknesses, opportunities and threats [SWOT Analysis] Key Performance Indicators Charting type Analysis frequency

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Process SWOT Analysis Chart and analyze all KPI statistical data

6 5 4 3 2 Series 3 1 0 Category 1 Category 2 Category 3 Category 4 Series 1 Series 2

6 5 4 3 2 1 0 Category Category Category Category 1 2 3 4 Series 1 Series 2 Series 3

Strengths Weaknesses Opportunities Threats

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Cause Analysis This analysis uses the 5 Whys method including the analysis of relevant variables involved in the problem. This analysis is used in identifying root causes in corrective and preventive actions planning.

Problem description

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Causes Manpower First cause Material Machine Method

Cause that caused the first cause

Cause that caused the second cause

Cause that caused the third cause

Cause that caused the fourth cause

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Conclusions y y y y If If If If the man is weak, train the man the material causes high rejects, research and change to a new material the machine causes the rejects, modify or change the machine the method is no longer fit or adequate, modify or change the method

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Process Improvement Program Based on the results of your process SWOT Analysis and Cause Analysis, plan for continual improvements on specific areas of the KPIs Program Title Responsibility Problem statement Root causes Objectives Key Performance Indicators Performance targets Resources requirements

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Action Plan No Action Responsibility Deadline Status

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Results of actions taken Description Records Verified by