Case Study

Manufacturing

Support Services for Oracle Applications for a Global Leader in Manufacturing & Marketing of Engineered Energy Infrastructure & Oilfield Products and Services
Client Overview
The client is a part of a private group with corporate headquarters in the US with its sales, manufacturing or support operations in more than 100 countries. Their broad portfolio of products include valves, actuators, meters, switches, regulators, piping specialties, natural gas-fueled engines, blowers, retail fuel dispensers and associated retail point of sale systems.

Hexaware Approach
Hexaware is providing post production support for the existing Oracle Application installation to the clients Indian unit. When a production issue is communicated to the Hexaware support team, the team analyzes and resolves the issue.

Challenges
End user support for day-to-day functional issues Support for technical and functional issues Support for period-end processing

Modules in Scope
Financials (GL, AP, AR, FA, CM) Distribution (Inventory, OM, PO) Discrete Manufacturing (BOM, Planning, WIP, Engineering, Quality, Costing)

Delivery Model
Onsite offshore delivery model

Business Benefits
Quick response time and faster issue resolution Faster and accurate transaction processing Quick intercom pay reconciliation and consolidation Onsite- offshore model providing 24/7 coverage Assured service quality through our Six Sigma and CMMI based processes

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