ITIL V3 Fundamental Crash Course Section A: Multiple Choices 1) What is a Service?

A means of delivering value customer by defining functions and process to deliver the service A means of delivering value to customer by facilitating outcomes to the customer by defining cost effective solution A Means of delivering value to customers by facilitating outcomes customer wants to achieve without the ownership of specific costs & risk all the above 2) Which of the following is a Characteristics of every process? 1. It is measurable 2. It is Timely 3.It delivers a specific result 4. It responds to a specific event 5. It delivers its primary results to a customer or stakeholder 1,2,3 & 5 1,2,3 &4 1,3,4 & 5 all the above 3) Which of the statement is true for Function A group of people & Tool responsible for the specific outcome A group of people responsible to perform the activities defined in a process A unit of organization specified to perform certain types of work and responsible for Specific outcomes None of the above 4) Question Test1 Choice 1 Choice 2 Choice 3 Choice 4