QUESTIONNAIRE

Dear sir/madam, I am a management student of SRM University Chennai, conducting a project in Havells India Ltd. I would be grateful, if you spare sometime to answer these questionnaire. All information given by you will be kept as strictly confidential. Thank You Mishab Azeez

1. 2. 3. 4.

Name: Company Name: Designation: Are you a user of Havells, Wires: Switch Gears: Yes Yes No No

5. How do you rate the product with its Quality? Poor Good Average Very Good

6. Do you think the products are costlier when compared to their competitive products? Yes No

7. How do you feel about the service provided by the company? Poor Good Average Very good

8. How do you feel about the availability of products? Easy Difficult

9. Who all are the nearest competitors of Havells, y Wires: y Switch Gears: 10. On average, what was the delivery time when you have purchased the products from your dealer? 24 Hrs 4-6 Days 2-3 Days 1 week or more

11. What are your ongoing projects?

12. Which brand did you use for your previous projects?

13. If its not Havells, what was the reason to avoid it from the list?

14. How do you feel about the attractiveness of Havells DB? Poor Average Good Very good

15. From which dealer did you place your order?

16. Which type of wires do you prefer the most? Heat resistant Flame resistant Fire resistant Normal

17. What are the different kinds of switch gears that you prefer for your projects?

18. What are the different kinds of wires that you prefer for your projects (specify thickness)?

19. Factors that differentiate Havells from other Products? Brand Image Professional dealings Customer need Easy to work

20. Your suggestions if any..

21. Executives Opinion.