Professional Documents
Culture Documents
Sales Skills
Sales Skills
To optimize the sales force selling skills in order to achieve their commercial objectives and goals
What do Salespeople Do ?
Buying Motives
Logical Factors
Emotional Factors
Logical Motives
- To gain or save time . - To reduce work or effort . - To improve current performance .
- To
Emotional Motives
- To Improve Image . - To Improve self - esteem . - To Increase the level of satisfaction .
- To
derive pleasure .
What is Selling ?
Selling is a Process
Selling is a process rather than an action . It consists of a number of Steps . All steps need planning and preparation .
Selling Process
1- Opening
Preparation
2- Identify Needs 3- Handling Objectives
4- Presentation
5- Closing
customer objections .
Why do we listen ?
- To show respect to the other person . - To sell what the customer really wants . - To save time and effort for both you and the customer .
- To
- To show interest, Concern and attention . - To focus on the customers massage and gain full and accurate understanding of his / her messages
Objectives
Questions
- Objectives are easier to measure if they are specific . - Objectives help in checking progress . - Objectives help in controlling the call .
- Ask lots of questions and listen intensely to the answer . - By asking questions you remain in control of the conversation .
Questioning
OPEN Questions HOW.........? Why...........? When.........? Who...........? What..........? Where........? CLOSED Questions Did..........? Can.........? Have........? Do........? Is..............? Will........?
are in control .
FAB
-F( Service .
-A( ) : What does it do ? How the product or service may match the needs of the average customer .
Advantages Benefits
) : What is in for me ? How the product or service meets -B( the explicit needs expressed by the customers .
Objection is an negative attitude which may be expressed as a verbal statement or question, or as non-verbal action that threatens the close of the sale
Handling Objections
Most objections are cased by the two ( Two Misses ) .
Miss- Understanding .
Missing Information .
Common Objections
Price is too high . I am not interested. Call me next week . Send me brochures .
I will talk to my partner. I am happy with what I have . I have used it before and I do not like it .
Indirect Denial
Buying Signals
- Questions : How much does it cost ? How long does it take ? Can you .. ? .
- Reactions : Can you tell me how it works ? This is what I need ? Sounds is a good offer .
Closing Skill
Closing Scenarios :- Asking : So what product you chosen ? . - Assumption : Will you pay cash for this service ? .
- Alternative
- Steps : If price too high , would you take part of the goods and the rest next week ? - Pressure : If you can make your decision now, I can make special contract . - Converting an objection : If the price is the only problem to buy the product , If we were able to compromise on that ,would you be able to buy it right now . -Negotiating : I will call my manager now, If he agrees on the 15% discount, Will we have a deal ? .
Closing Skill
- Questions : How much does it cost ? How long does it take ? Can you .. ? .
- Reactions : Can you tell me how it works ? This is what I need ? Sounds is a good offer .
- Manage yourself like a business . - Let your Enthusiasm show . - Always be positive .
Generation ( Tailor communication solutions to specific client need Prepare client for the recommendation ) . - Solution Presentation ( Select most appropriate solutions Focus on value Present recommendation in a clear and concise manner ) . - Close the call ( Select timing Handling Objection Closing Techniques ) . - Wrap Up ( Thanks client for business Leave name and number Discuss implementation steps Position next call ) .