Scribd Logo
Upload

Welcome to Scribd!

  • Customizing Subjects

    Uploaded by

    Naqvi Intisar
    4 views1 page
    You can use subjects to store structured information such as causes, reasons, and tasks in complaints / returns transactions. For this, you need to set up the hierarchical structure of subjects in Customizing. You can subsequently evaluate subjects using queries in the SAP Business information Warehouse.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    You can use subjects to store structured information such as causes, reasons, and tasks in complaints / returns transactions. For this, you need to set up the hierarchical structure of subjects in Customizing. You can subsequently evaluate subjects using queries in the SAP Business information Warehouse.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Customizing Subjects

    Uploaded by

    Naqvi Intisar
    You can use subjects to store structured information such as causes, reasons, and tasks in complaints / returns transactions. For this, you need to set up the hierarchical structure of subjects in Customizing. You can subsequently evaluate subjects using queries in the SAP Business information Warehouse.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customizing Subjects

    Use
    You can use subjects to store structured information such as causes, reasons, and tasks in complaints/returns transactions. For this, you need to set up the hierarchical structure of subjects in Customizing, using subject profiles, catalogs, and code groups.

    You can subsequently evaluate subjects using queries in the SAP Business Information Warehouse. For more information, see Setting Up BW Integration for Complaints Analysis.

    Procedure
    IMG path (CRM) Transactions Settings for Complaints Settings for Subjects

    Work through the steps in this section of the IMG. Refer to the IMG documentation for detailed information on the settings.

    Example
    You could create the following structure for a catalog "Reason", in the subject profile "Return": Code Group Delivery Code Delivered too late Wrong item delivered Quality Material defect Damaged during transport Defective

    You might also like