Basically we are into l2 support where in we support inhouse database servers,i.e around 150 prod. Servers etc..

when ever a project comes into our support we install our monitoring tools like DBSPY or SCOM which throughs alerts to our ticketing tools, based on the alerts we trouble shoot the databases.in case we are not able to trouble shoot these issues we escalate it to l3 team . What kind of alerts Backup failure,log full,blocking ,disk errors (824 ,823 ,when database is in suspect mode, i/o errors) Run sp_resetstatus Database Name , We also work on service calls, like creating users,dropping users, granting permissions. How do you failover? Go to cluster adminstrator right click on group and click move or shoutdown the system to failover to other node . How do you check blocking? Sp_Who or Sp_Who2 (Sp_Who2 gives more elaborated result .) What is error 9002? log full error. What do you do if the log is full? We take backup of the log and shrink the log.