Professional Documents
Culture Documents
8806
8806
Agenda Items
What is Leadership? Are Leaders Born or Made? Examples of Good Leaders Leadership 101 Sources of Conflict Leadership Principles Leadership Cycle and Four Major Factors The Most Important Words Closing Comments For More Information
What is Leadership?
Leadership is a process by which a person influences others to accomplish an objective and directs the organization in a way that makes it more cohesive and coherent.
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ASME International
Good Leaders
Do you have some examples of good leaders? What qualities made them good leaders?
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ASME International
Leadership 101
Becoming an effective leader is not easy Part skill development Part experience Remember, Leadership is Action, not Position Power does not make you a leader...it simply makes you the boss How do YOU become an effective leader? No cookbook formula Situational, as well as individual
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Leadership Principles
A Principle is a Tested form of Action, proven useful in the skill of leadership In isolation, principles are ineffective - must be applied based on the situation
Help identify root cause of conflict guidelines to find mutually beneficial solutions
Seek to understand the sources of conflict within a team, and find win-win solutions
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Leadership Principles
1 - Show Interest 2 - Positive Approach 3 - Complaints 4 - Promises 5 - Get the Facts 6 - Discussion Basis 7 - Design an Approach 8 - Explain Why 9 - Admit Mistakes 10 - Reasonable Expectations 11 - Be Prompt 12 - Compliment 13 - Prepare for Change
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Show Interest
Develop a Relationship
Frequent personal contact - LISTEN to others Keep an open and honest attitude Take time to learn & understand other peoples needs Sell ideas based on merit, value to others Never force a personal agenda Offer suggestions to help others solve their OWN problems
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Positive Approach
Consider other persons feelings & objectives in planning what you do/say
Plan before you speak Give benefit of the doubt Avoid jumping to conclusions Consider others point of view and emotional state Keep negative emotion out of discussion
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Complaints/Suggestions
View complaints not as personal criticism, but as valuable feedback and suggestions
Not easy to do, but working relationships improved when regularly practiced
Address complaints quickly, Listen to whole story Remain composed, calm - avoid interruptions Show problem is understood by restating it, Ask questions to clarify misunderstandings Show appreciation, and indicate what will be done FOLLOW UP with action
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Promises
Make few promises, and keep them!
Credibility lost when leadership fails to keep promises Ensure commitment is realistic and attainable Keep stakeholders informed of progress If situations change, and promise cannot be kept: Immediately contact those affected, avoid rumors Explain carefully and thoroughly the reasons Allow free feedback, consider others Follow up with mutually agreed corrective actions
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Discussion Basis
Keep it a business-like discussion
Stick to the subject Listen respectfully Avoid getting hung up on personalities Grant that other person may have something Do not loose temper Plan the time and place for the discussion
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Design An Approach
Approach appeals to others motivations and emotions
Be pleasant, remain calm Use questions, and listen to responses Observe body language, clues to others feelings Give direct answers Speak in a manner the other participants understand/relate to
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Explain Why
Reasons why/why not
Be truthful Show willingness to answer questions Let others in on the know Present the complete story
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Admit Mistakes
Recognize no one is perfect
Natural tendency is to avoid sharing or rationalizing a mistake No mistakes => is employee or leader really doing anything? At least not taking risks Determine who is affected by mistake, and if any corrective action needed Recognize mistake was made, regardless of how discovered. Show mistakes are learning opportunities Document lessons learned for each project
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Reasonable Expectations
Present fair/realistic expectations
Listen completely to any objections Restate objections, outlining competing positions and underlying reasoning Use illustrations and examples Present complete picture, and rationale for subsequent decision
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Be Prompt
Be responsive to situations / issues
Does not mean need to always act immediately Be consistent, use a structured problem solving technique Base decisions on facts, if this takes time promptly acknowledge understanding of situation Let others know what is going on Allow others to assist, give choices of alternatives
Compliment
Always give recognition where deserved
Ensure sincere and consistent Understand each person is an individual, tailor recognition to be meaningful to the person Recognition can be simple, a note of thanks Decide whether best kept personal or public Give commendation for special accomplishments & efforts Do not overlook contributions, especially if others recognition is public
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RECOGNIZE
DELEGATE
FOLLOW UP
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Situation -all are different, use judgment to determine best course of action
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Closing Comments
Plan and Do! You learn from the experience Dont be afraid of mistakes Make decisions with participation, and data As a leader, you have responsibilities to others BE DECISIVE
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