Professional Documents
Culture Documents
Online Display Advertisement 39
Online Display Advertisement 39
December 2009
TABLE OF CONTENTS
1.0 EXECUTIVE SUMMARY 2.0 RESEARCH METHODOLOGY 3.0 ONLINE ADVERTISING MARKET IN INDIA 3.1 MARKET SIZE 3.2 QUARTERLY DISTRIBUTION OF REVENUES 3.3 BREAK UP OF MARKET BY VERTICALS 3.4 GROWTH IN VALUE OF VARIOUS VERTICALS 4.0 GLOBAL ADVANCEMENTS IN ONLINE DISPLAY ADVERTISING 4.1 GLOBAL ONLINE DISPLAY ADVERTISING MARKET SIZE 4.2 IAB GUIDELINES FOR GAUGING PERFORMANCE OF DISPLAY ADVERTISEMENT 5.0 UNDERSTANDING AN INTERNET USER 5.1 DEMOGRAPHIC DISTRIBUTION OF USERS 5.2 ONLINE ADVERTISEMENT FOR DIFFERENT PRODUCT CATEGORIES 5.3 SEARCHED FOR INFORMATION AFTER WATCHING THE ADVERTISEMENT 5.4 PRODUCT PURCHASED 5.5 CONVERSION FROM VISIBILITY TO PURCHASE OF ONLINE ADVERTISEMENTS 5.6 PROBLEM SEEN BY INTERNET USERS IN ONLINE ADVERTISEMENTS 6.0 ONLINE ADVERTISING IN SME 6.1 AWARENESS AND USAGE OF ONLINE ADVERTISEMENTS AMONGST SMES 6.2 BARRIERS FOR USING ONLINE ADVERTISEMENTS AMONGST SMES 7.0 EMERGING TRENDS IN ONLINE DISPLAY ADVERTISING MARKET 7.1 PERFORMANCE BASED ONLINE DISPLAY ADVERTISEMENTS 7.2 INTEGRATING INTERNET ADVERTISING IN MARKETING CAMPAIGNS 7.3 IMMERSIVE FORMATS FOR INTERNET ADVERTISING 8.0 ENDNOTE 2 4 6 7 8 9 10 11 12 12 13 15 16 17 18 19 20 21 22 23 24 25 25 26 26 28
As media vehicles continue to fragment and mesh within each other, marketers need to understand the implication of various parameters guiding this fragmentation basis the consumer behavior. The challenge for a marketer is to have a deeper understanding of every media vehicle so that they can selectively target right customers for their message delivery. Internet has opened up a lot of opportunities for marketers for targeting customers in interactive and measurable ways. Online advertising helps to target specific customer segments and gather information across geographical boundaries in a cost effective manner. Online advertising helps in not only leading visitor to a publishers site but also creating awareness which potentially could result in gradual brand building. This report aims to map the size of online display advertising in India. The report charts detailed behavior of Internet users and small-medium enterprises in the online display advertising market in India. The report is based on an extensive research conducted by IMRB International and supported with industry feedback. Findings of the report show that size of the online display advertising market has reached INR 3250 Million for FY 2008-09 registering a significant growth rate of 38% and is expected to surge at INR 4300 Million for FY 2009-10. The study reveals the fact that online publishers (26%) remain major contributors of this market while there is a sharp decline in the contribution of the BFSI sector (25% to 17%) this year. In addition, FMCG sector and mobile handset manufacturers have adopted this form of advertising as an effective tool to target Internet users in the age group of 18-24 years, who are the growth drivers of the Internet in India. Online display advertisement has consistently formed a sizeable portion of overall online advertisement market. It has continued to be an effective long-term option for digital marketers in targeting customers with specific characteristics. Although the share of other options such as search engine marketing may assume larger proportions over
4
time, display advertisement will continue to command a substantial part of this spending. Recent financial debacle in the US and its ripple effect on the Indian economy has resulted in differences in the market dynamics compared with previous years. However, increase in the Internet user base, extensive usage of Internet by political parties for elections and usage of Internet for advertising by SMEs are the factors strongly supporting for sustained growth of online display advertising market in India.
In-depth discussions with the key players in the online display advertising industry Detailed questionnaire was designed to get insights on the market size of online display advertising industry
Relevant data points were culled out from I-CUBE 2008 reports, an annual syndication of eTechnology group, IMRB International This is based upon primary survey covering 20,000 Households, 90,000 individuals, 1000 SMEs and 500 cyber cafes
Secondary research was done using information from various published resources and other research bodies to triangulate with our findings
36 32.2 21.1 16.4 8.7 4.9 2.2 4.3 11.9 7.5 11.2 5.5 3.3 32
2000
2001
2003
2004
2006
2007
Mar-2008 Rural
The graph above illustrates the growth in Internet user population in India over the years. The Internet penetration findings are based on I-Cube 20081 which is an annual research syndication conducted by IMRB International. India has witnessed continuous growth in the Internet adoption in certain sections of society - predominant patterns exist mostly in urban areas. Across all urban areas, there has been an increase in the number of Claimed2 as well as Active3 Internet users. Further with increased penetration in less affluent classes of the society, Internet has started to reach the bottom of the pyramid.
Internet in India (I-Cube) reports are based on a primary survey conducted across 30 cities - among 20,000 Households, 90,000 individuals, 1000 SMEs and 500 Cyber Cafes. To extend the scope of this study, we have carried out this research across 100 rural centers to understand Internet behaviour in rural areas.
2
Claimed Internet User is an individual who has used the Internet at any point in time in past. This gives us a clear indication as to how many Indians have experienced Internet at least once in their lifetime.
3
Active Internet User is an individual who has used the Internet at least once in the last 1 month.
With nearly 0.6% of penetration in the total population, there are 3.3 Mn Active Internet users in rural India. Non-Government Organizations (NGOs), GOI initiatives, community service centers and CSR activities by private companies have played a significant role in ensuring this penetration.
2350
3250
4300
32%
FY 2007-08
FY 2008-09
FY 2009-10
The ad spent per user, shown in Figure 3, is a function of the total display advertising market and the Internet user base in India. The online display advertising spent per user in India is INR.65 which is very less compared to the other developed countries. Understanding the impact of economic downturn and it effect on budget allocation for marketing activities, online Ad spends per user is expected to increase marginally to INR.68 for the next year.
68
2008-09
2009-2010
October to December
2008-09
2009-10
25%
9%
26%
11% 8% 16% 8%
The figure above shows the percentage distribution of different industry verticals contributing to the online advertising market. With the recession in the US economy and its global effect, there is a sharp decline in the contribution from the BFSI sector to the market and is expected to decline further in the year 2009-10. This decline pertains to foreign banks that have operations in India and extensively use online medium for targeting HNIs and businessmen. Online publishers are the major contributors to online advertising market with 26% of the revenue from this industry vertical. This is attributed to the available platform as well as easy accessibility to the target audience, which in turn, helps them to become key influencer. Their share is expected to remain static or decline in smaller percentage in upcoming year. Online spending by political parties, general merchandise companies and real estate players which are categorized as Others formed 4% of online marketing spend in the financial year 2008-09. These expenditures are expected to fall to 2% in the next financial year.
10
Following this, automobile sector is expected to show the second highest growth rate (46%) with increase in the product launches and emergence of Internet as the effective medium to target youth who constitutes the major chunk of Internet user base in India. With lot of information available online and introductions of the websites where you can
Figure 6: Growth in Online Advertising in INR Million (FY 2008-09 and FY 2009-10)
76% 76%
40%
46% 32%
17%
553
645
387
473
344
488
688
276
325
344
845
1075
260
195
130
172
130
-31%
49
86
B FSI
A uto
FM CG
Co nsumer Durables
IT / Teleco m
Educatio n
Online publishers
P rint M edia
Others
FY 2008-09
FY 2009-10
% Growth
compare the features, prices of various vehicles it offers great help to the prospects for taking purchase decision.
11
90
1172
2006
2007
2008
USA
Europe
Source: IAB Internet Advertising Revenue Report March 2009 & IAB Europe AdEx 2007
Figure 8 below, illustrates the Online spends per user in developed countries like USA is INR 7165 of which INR 2293 is spent on online display advertising per user (i.e. 32% of the Total Online Advertising Spend). This is far higher than the online display advertising spent in India which stands at INR 65. The online display advertising spend per user in India is still lower compared to other European countries.
12
Norw ay
UK
Denmark
USA
Finland
France
Austria
Italy
13
The most dominant forms of measuring effectiveness of an online advertisement have been the formulation of a price on click or viewing of it, illustrated in Figure 9 below.
To be exhaustive in measuring performance of any medium, it is imperative to evaluate the reach as well as effect criteria or in simpler terms, look for forest as well as count the trees. Using reach criterion, the extent of online advertisements can be examined while through effect criterion; users reaction post witnessing an online advertisement can be discerned. In its latest release, IAB has proposed guidelines for audience reach measurement as well as through rich applications which are the emerging options for online display advertisement.
14
50%
29%
23%
23%
23%
Base: 1.8 Mn Active Internet users who have clicked on online Advertisements (Source: I-Cube 2008, Annual IMRB Syndication)
Of the different types on online display advertising, online banners record the highest recall of 50%. 29% of the 1.8 Mn Active Internet users were able to recall streaming videos which they had seen in past. With improvement in the infrastructure and reduction in the hardware prices there is higher possibility of using streaming videos as an effective method for online advertisement. The lowest recall percentages (23%) are
15
for pop-ups, flash videos and sponsored links. While sponsored links are not apparent on a website, pop-ups and flash videos are often blocked by browsers.
Growth of Internet in India is predominantly driven by youth i.e. users in the age group of 18-35 years. With higher adaptability to the technological changes, users in this age group are using different applications available on the Internet. As witnessed in the following graph, College Going Kids and Young Men form 60% of users who have clicked on online advertisements followed by older men and school going kids.
Figure 11: Demographic Distribution of Users who have clicked on an Online Display Advertisement
3% 10% School Going Kids College Going Student 19% 30% Young Men Older Men Working Women Non-w orking Women 30%
8%
1.8 Mn Active Internet Users who have clicked on online display advertisement (I-Cube 2008, Annual IMRB Syndication)
16
Percentages
Mobile Phone/Instruments Ads for Loans by Banks/Financial Entertainment Sites Ads for Job Sites Investment options like Mutual Funds Education/Training related Computer/Laptop/Printer/Scanner Air Tickets Ads Personal Products Insurance Ads Hotels & Holiday Tours/Packages Automobile Ads Matrimonial Advertisements
58% 50% 42% 40% 39% 37% 38% 35% 28% 28% 25% 23% 20%
(Source: I-Cube2008, Annual IMRB Syndication)
The above table shows the list of categories for which display ads were clicked by the Internet users. Category of ads related to mobile phones and devices are most frequently clicked by active Internet users. As youth in the age group of 18-35 years form a substantial proportion of Internet users, advertising such devices over the Internet is a viable option. This is followed by advertisements for financial products, travel and automobile. Further, with the increase in the popularity of online portals for travel, entertainment and jobs there is significant proportion of visibility seen for advertisements from this area of operations.
17
Information Searched
Percentages
Investment options like Mutual Funds Ads for Job Sites Mobile Phone/Instruments Education/Training related Entertainment Sites Air Tickets Ads Computer/Laptop/Printer/Scanner Personal Products Ads for Loans by Banks/Financial Automobile Ads Insurance Ads
13% 8% 6% 6% 4% 3% 3% 3% 1% 1% 1%
(Source: I-Cube2008, Annual IMRB Syndication)
Online advertisements play an important role in generating awareness as well as building branding among users regarding different product categories. Maximum number of users searched for information for the product like mutual funds after witnessing online advertisements. Online advertisements related to the job sites as well as mobile phone/instrument have high rate of persuasiveness. In contrast, online advertisements for products like matrimonial and tour packages seem to have the least influencing power leading to the lowest information search.
18
Products Purchased
Percentages
Investment options like Mutual Funds Air Tickets Ads Education/Training related Ads for Job Sites Mobile Phone/Instruments Personal Products Ads for Loans by Banks/Financial Automobile Ads Insurance Ads Computer/Laptop/Printer/Scanner Entertainment Sites
The above table shows the number of Active Internet users who have purchased product after clicking on the Online Display Advertising. Across all product categories, investment options like Mutual Funds have recorded the highest online purchase after clicking on the online advertisement. This could be due to the online banking facilities like online trading, online banking facilities offered by financial institutions. Convenience and higher discounts act as major drivers for higher purchase of air tickets using online travel sites. Online display advertisements related to matrimonial seems to generate almost none or minimal impact in enticing Internet users to look for information or buy products.
19
Base: 1.8 Mn Active Internet users who have clicked on online advertisements
Product Categories
Product Bought
Mobile Phone/Instruments Ads for Loans by Banks/Financial Entertainment Sites Ads for Job Sites Investment options like Mutual Funds Computer/Laptop/Printer/Scanner Education/Training related Air Tickets Ads Personal Products Insurance Ads
58% 50% 41% 40% 39% 37% 37% 35% 28% 28%
6% 1% 4% 8% 13% 3% 6% 3% 3% 1%
The above table shows the number of users who have clicked on an online display advertisement which has led to the product purchase across product categories. The maximum conversion from visibility to the purchase is observed for investment options like Mutual Funds followed by Air Ticket advertisements and advertisements regarding Education/Training. In addition to this, these product categories draw higher customer involvement leading to higher number of users searching online information after witnessing an advertisement. Although, irrespective of higher visibility online purchases for Insurance products are lower. This shows that function of online advertisements is to create awareness while traditional method of selling these products through financial advertisers is more preferable for Insurance products.
20
70%
Base: 1.8 Mn Active Internet users who have clicked on online Advertisements (Source: I-Cube 2008, Annual IMRB Syndication)
Active Internet users feel that online advertisements are misleading and distracting. This could be attributed to reaching not to the exact page where product is advertised but to the home page of the advertiser after clicking an online display Advertisement. This is not in accordance with the requirement of the users who are in a search of a good deal but ultimately leading to the advertisers home page and not to the product advertised. While 37% of the Internet users state that they ten to ignore ads, however, the corollary is that quite a few of (66%) feel that online display advertisements serve wide variety of products and these advertisements are generally not ignored by them.
21
I ignore them
3% 2%
Radio
Magazine/ Journals
Internet
Online Classifieds
Others
Small-Medium Enterprises4 (SMEs) are keen on advertising in specific geographies considering constraints regarding the scope of operations and limited advertising budgets. This might have resulted in the higher popularity for Newspapers, Yellow Pages and even online classifieds. Interestingly, SMEs are embracing Internet as an advertising medium including Internet advertising as well as online classifieds with considerable percentage of awareness and likeliness of usage in future. It has been witnessed that online advertising has gained acceptance among SMEs in India and Internet medium is capable of having an impact on the audiences with considerable percentage of SMES showing likeliness of using online advertisement in future.
For the purpose of the study we defined SME as an enterprise with employee strength of 11-250. Only those SMEs which had either a Head office or a single office in the Top 8 Metros (Mumbai, Delhi, Kolkata, Chennai, Hyderabad, Bangalore, Pune and Ahmedabad) were considered.
22
74%
69%
33%
31% 20%
email Marketing
Advertisements in Blogs
Pop-ups
Overall, display advertisements are more popular among SMEs compared to the search engine marketing in India. The highest conversion from awareness into actual usage exists for Online Banner advertisements followed by email marketing. Few SMEs use Pop-ups as preferred type of online advertising. Compared to the online display advertisements there is lower awareness and usage of SEM (Search engine Marketing) among SMEs. It has been observed that SMEs prefer local search engines for advertisements and some of these even opt for sponsored search links on these search engines.
23
36% 32%
Inadequate reach
Less effective
Lack of awareness
Lack of Online expertise for advertising is implementation not relevant to the brand image/ objectives
Others
Inadequate reach and perception of Internet as a Less effective media are the main barriers preventing SMEs from using online advertising. Lack of awareness among people and lack of expertise are other important barriers for not using online advertising.
24
7.1
The yardstick to measure the effectiveness of online advertisement has evolved from mere number of impressions to the customer acquisitions leading to performance based advertisements. This trend is very much apparent in India where in pricing for online advertising campaigns are frequently measured against the performance. In some of the recent examples seen, the display advertising is evolving to deliver performance and leads similar to the ones delivered by search marketing. There are transactional banner systems5 emerging which enable users to purchase products and services via banner without visiting the vendors website. This service has generated better response rates compared to the traditional banner for some of the clients.
http://www.bizreport.com/2007/07/new_type_of_banner_ad_launched.html
25
7.2
Recognizing the possibility of using Internet as an effective tool for targeting niche audiences, innovative perspectives are being practiced by established and traditional institutions. During the recent US Presidential elections, Barak Obama's team ensured that the campaign had a strong presence on social networking sites such as Facebook, MySpace and LinkedIn. Through such presence, Barak Obama ensured he maintained a two-way interaction with his electoral. In the recent general elections in India (early 2009), many Indian politicians considered Internet as a useful platform for interactive political communication especially with youth. Indian National Congress party used sites like YouTube and Facebook to execute web-based social marketing campaigns. With 50 Million Internet users in Urban India and majority of them in the age group of 18-24 years, Internet was found to be an effective tool to engage with them. Bhartiya Janata Party (BJP) launched a website LKAdvani.in for its prime ministerial candidate Lal Krishna Advani. Further, both the key parties (Congress as well BJP) teamed up with top Internet companies for spreading their campaign messages over the Internet. Apart from the political general elections, several brands have started integrating Internet as part of their communications. The key ones to do so in 2009 include Tata Tea, Nike, Nokia, Perk, Vodafone, Airtel, etc.
7.3
The advancement in the technology is leading to the development in the area of online display advertisements allowing display advertisements to become more immersive, interesting and useful. Thus combined with the traditional advantage of delivering contextual messages at the right time, with the emerging technologies, the marketers
26
can now allow their target audience to indulge into an in-depth brand experience. Thus with the advancements in the space the Expandable Banner: Expandable banners which use a new technology that allows the banner to expand when the user rolls over them. These banners are fresh, exciting, compelling and highly interactive to the viewer. They can deliver a story with a mouse over or give an enticing hint to what users can expect when they click on the banner and led to a micro-site. Most of the portals have already adopted these for inventory on their home pages. Augmented Reality (AR): AR will offer different various advantages for different forms of online display advertisement in future. The goal of augmented reality is to add information and meaning to a real object or place. Unlike virtual reality, augmented reality does not create a simulation of reality. Instead, it takes a real object or space as the foundation and incorporates technologies that add contextual data to deepen a persons understanding of the subject. Augmented reality is designed to blur the line between the reality the user is experiencing and the content provided by technology. Augmented reality adds graphic, sound and smell to the virtual world as it exists in the real world. Technological development in the field of AR is leading to the acceptance of this technology in various marketing activities. Of these, usage of AR is predominantly witnessed in the field of advertising. Large corporate like P& G, IBM have used AR in their latest advertisements6. IKEA PS, dealer in household furniture has offered mobile augmented reality solutions which enable users to imagine how this furniture would fit in their houses7.
http://funkadelicadvertising.blogspot.com/2009/09/top-10-augmented-reality-adveritising.html
http://www.itvt.com/story/5315/procter-gamble-use-augmented-reality-make-print-advertising-interactive
7
http://www.mobiadnews.com/?p=3829
27
8.0 Endnote
Over time, the online advertisement space is expected to change its composition. Presently, search engine marketing has a fairly high share of this space which is glaring in matured markets. Display advertisement, however, will continue to hold its share due to its distinct advantages such as ensuring long-term impression of a brand, a higher possibility of interactivity and delivering rich media messages to users. At the same time, online publishers and agencies are developing the space to deliver an immersive brand experience by bringing in concepts like augmented reality. The market is poised for huge growth, specially considering the fact that the traditional advertisers (FMCG, Consumer Durables, etc.) still form a small proportion of the overall online display advertising market in India . Further, the medium has a high viability for opening up a new segment of buyers altogether the SMEs which form a substantial chunk of businesses in India. In order to grow the market, the online display advertising industry in India needs to develop globally accepted performance measures that also cut across various other media vehicles like television, print and radio. This would allow true media meshing. With the distinct advantage of online in terms of the number of hours spent online, immersive experience that online can offer and the contextual delivery of messages, online advertising is bound to emerge a winner. Further, the online publishers need to continue developing better user experiences so that online ads are not seen as a nuisance, rather are sought after. All in all there are exciting times ahead for the online display advertising in India.
28
Contact us:
balendu.shrivastava @ imrbint.com
29
Published By:
Dr Subho Ray, President, on behalf of Internet and Mobile Association of India, 406 Ready Money Terrace, 167, Dr Annie Besant Road, Worli, Mumbai 400018
30