WHY STAND UP MEETING ?

Process eff. Quality Quality Time eff. Customer Satisfaction Company s Growth Employee Pride Employee

Level Loading
A technique used to balance production throughput according to the needs of customers. Provides comparable workflow across an organization or department.

Lead Time is the total time taken for a product or service to completely move through the value stream
Wait Time How long something waits to be worked on How long a person works on it How long a machine (computer) works on it

Touch Time

Machine Time

Lead Time

How long the process takes to make it

Lean literature often refers to touch & machine time as cycle time

8 types of waste - Ohno (Toyota Production System)

Waiting

Correction

Motion
Human Mind

Over-production

Conveyance

Inventory

Over-processing

Types of Work
Value-Added Work:
ValueAdded Work Waste Other Necessary Work

Customer is willing to pay for it It physically alters the product or service It s done right the first time

Types of Work
Value-Added Work:
ValueAdded Work Waste Other Necessary Work

Customer is willing to pay for it It physically alters the product or service It s done right the first time

Learning & Growth Measurement Framework

Core Measurements
Results Employee Retention Employee Satisfaction Employee Productivity

Enablers
Staff Competencies Technology Infrastructure Climate

Learning & Growth Measurement Framework

Core Measurements
Results Employee Retention Employee Satisfaction Employee Productivity

Enablers
Staff Competencies Technology Infrastructure Climate

Learning & Growth Measurement Framework

Core Measurements
Results Employee Retention Employee Satisfaction Employee Productivity

Enablers
Staff Competencies Technology Infrastructure Climate

The Growth of Six Sigma

The GE model for process improvements

Define

Measure

Analyze

Improve

Control

Combination of change management & statistical analysis

Analyze

Identify Drivers of Variation

Process Map Analysis

Visually highlights hand off points / working relationships between people, processes and organizations Helps identify rework loops and non value add steps
Customer Process A Process B Vendor

Why Six Sigma?

Money Customer Satisfaction Quality Competitive Advantage

Growth

Employee Pride

WHY STAND UP MEETING ?

Process eff. Quality Quality Time eff. Customer Satisfaction Company s Growth Employee Pride Employee