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5-Why Analysis
Problem:
Why 1

Processing of job requests delayed

Why 2 Why 3 Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

Processing of job requests delayed

Why 2 Why 3 Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

Processing of job requests delayed

Why 2
There was staff resistance There was no system in place to do so.

Why 3

Why 4

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

Why 4

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

They were uncomfortable about changing the way they worked The company grew at an exponential rate that there was no time to document anything.

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

They were uncomfortable about changing the way they worked

They had always been doing it this way

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

The positive aspects of the change were not communicated. There was insufficient planning

Why 5

Root Cause

Recurrence Prevention

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

They were uncomfortable about changing the way they worked

They had always been doing it this way

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

The positive aspects of the change were not communicated. There was insufficient planning

Why 5
We assumed that the benefits were obvious. Because we didn't tell them how it would help make their jobs easier.

Root Cause

Recurrence Prevention

All the work was done manually prior

We assumed that the benefits were obvious. Top management were too busy fire fighting and dealing with operational work, rather than developing a strategy

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

Why 4
There was a lack of communication. They thought the computer system was designed to replace them.

They were uncomfortable about changing the way they worked

They had always been doing it this way

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

The positive aspects of the change were not communicated. There was insufficient planning

Why 5

Root Cause

Recurrence Prevention

We assumed that Insufficient the benefits were communication obvious. Because we didn't Insufficient tell them how it communication would help make their jobs easier.

All the work was done manually prior

No culture of change and sense of insecurity among staff.

We assumed that Assumptions the benefits were made on our side obvious. led to insufficient communication. Top management Poor work were too busy fire delegation and fighting and advanced planning dealing with operational work, rather than developing a strategy

5-Why Analysis
Problem:
Why 1
There is no computerized solution to handle job applications

Processing of job requests delayed

Why 2
There was staff resistance

Why 3
They were not explained the full benefits of the system They feared being made redundant

Why 4
There was a lack of communication.

They thought the computer system was designed to replace them.

They were uncomfortable about changing the way they worked

They had always been doing it this way

There was no formal set of procedures to handle job requests, and procedures were passed on by mouth as opposed to being documented.

There was no system in place to do so.

The company grew at an exponential rate that there was no time to document anything.

The positive aspects of the change were not communicated. There was insufficient planning

Why 5

Root Cause

Recurrence Prevention
Develop a communication strategy to show the benefits of a computerized system. In the communication strategy, emphasize how the computer system will complement their jobs and assist them, and not replace them. Include change management in implementation plan. Also, assure staff that comprehensive training will be offered to allay fears of change.

We assumed that Insufficient the benefits were communication obvious. Because we didn't Insufficient tell them how it communication would help make their jobs easier.

All the work was done manually prior

No culture of change and sense of insecurity among staff.

We assumed that Assumptions Develop a communication the benefits were made on our side strategy to show the obvious. led to insufficient benefits of a computerized communication. system. Top management Poor work Develop vision, and were too busy fire delegation and coordinate resources to fighting and advanced planning free up management to dealing with engage in strategic operational work, planning. Hire more people rather than as necessary, and developing a implement a computerized strategy system.