TRAINING AREA / FOCUS AREA

 Improvement in customer handling  Lack of Product Knowledge  Frequent absenteeism of Sr. members in training programmes  Lack of clarity leading to low level of motivation & heavy attrition

Training Area 1 Improvement in Customer Handling

 Calling experts from the industry to conducting sessions  Short term courses in customer handling  Invite Customers to share their experience  Soft Skill

Training Area 2 Lack of Product Knowledge

 Sessions on product training  Inter departmental interaction  Programmed learning  Competition techniques check

Training Area 3 Frequent absenteeism of Sr. members in training programs

 To be included in KRAs - Conduct minimum of 2 training sessions for Industry Icons juniors - Attend 5 training programs  Invite Industry Icons Reputed Institutions

Training Area 4 Lack of Clarity - low level of Motivation - heavy Attrition Comprehensive Induction programs  Include career graph /plan for the next 5 years Heads of experience various departments sharing

 Outbound training programs to boost morale

Employees are real asset of our company & we should invest on them !

Q & A session

FEEDBACK

GROUP 8
Deepa - 73 Garima - 58 Minu - 74 Suraj Karve 51 Santosh - 72 Stalin M 64 Vidhyadhar - 65 Kumar Rajdeep 126 Rahul M - 66

Thankyou