Vsebina:

1. del: Glavne vizije in cilji 1. Glavne vizije in cilji .....................................................................................................3 2. Nart gradnje baze kupcev in pridobivanje novih distributerjev ..............................4 3. Nart sestanka.................................................................................................................5 4. Tedenski in meseni plan......................................................................................................6 5. Od strank do GET Teama: 12-meseni plan akcije....................................................7 2. del: Sestanki s strankami 1. Na koga se obrniti in kako, da bi zaeli delati........................................................8 2. Shake party prezentacije........................................................................................8 3. Prezentacije za osebno nego.........................................................................................................14 4. Prezentacija nutricionizma in nadzora telesne tee..........................................................................19 5. Repeat addresses ljudi, ki si jih e obiskal................................................................25 6. Spodbudni sistem strank - Herbal denar .................................................................26 3. del: Gradnja baze kupcev in pridobivanje novih distributerjev 1. Tedenski in meseni plan ..................................................................................................27 2. Wellness klub .......................................................................................................................28 3. Ohranjanje stikov s lani kluba..............................................................................28 4. Sreanje lanov kluba..............................................................................................................29 5. Poslovno kosilo.......................................................................................................................32 4. del: Follow-up strank 1. Follow-up strank.............................................................................................................33 2. Kako pomagati strankam premagati teave in situacije.....................................35 3. Uspeni poslovni nasveti za distributerje...............................................................36 5. del: Gradnja organizacije 1. Osnovni koraki...........................................................................................................................38 2. Od strank do GET Teama: 12-meseni plan akcije.................................................39 3. Activni World Team..............................................................................................................40 4. Tabela mesenih aktivnosti distributerja..................................................................................41

Glavna doloila
Total Plan je dnevni plan dela, ki vam omogoa:
1. 2. 3. 4. 5. Dogovarjanje sestankov na preprost in efektiven nain Dobivanje novih priporoil Prodajo proizvodov in gradnjo baze kupcev Pridobivanje novih prvih linij distributerjev Efektivne treninge novih distributerjev

Dnevni plan dela pomeni, da mora delati vsak dan!

Zamislite si, da opravljate klasino delo za plao. Kaj bi se zgodilo, e nekaj dni na bi prili na delo in to ponovite vekrat? Odgovor je enostaven. Dobili bi odpoved! Druga situacija: imate svojo trgovino. Kaj bi se zgodilo, e nekaj dni ne odprete trgovine in to vekrat ponovite? Spet enostaven odgovor: bankrotirali bi! Totalni Plan funkcionira in vam bo dal velike rezultate samo, e ga boste delali vsak dan in to je ena od najvejih skrivnosti.

Supervizorjevi meseni cilji in rezultati:

2 sestanka dnevno 10 sestankov tedensko - 40 sestankov meseno 200-300 priporoil 20 prodaj Formula 1 Smotrno prehranjevanje idealni zajtrk 3-5 prodaj programov za znievanje telesne tee in nutricionistinih programov 10 prodaj proizvodov za osebno nego 12 gostov na poslovnih sestankih (HOM) 4-5 novih db in 1 nov supervizor

Supervizorjevi cilji in rezultati v 4-6 mesecih:

1,000 priporoil 50-80 Formula 1 Smotrno prehranjevanje idealni zajtrk strank 20 programov za znievanje telesne tee in nutricionistinih programov najmanj 12 gostov na poslovnih sestankih (HOM) in STS vsak mesec 5-7 novih first-line distributerjev vsak mesec 1-2 nova first-line supervizorja vsak mesec

Pozor!
V tem prironiku boste nali navodila, kako dogovoriti in voditi sestanke, ki so bili narejeni in preizkueni s strani uspenih db v razlinih dravah. Da bi sdosegli uspeh s Total planom, morate pozorno slediti navodilom (prirejeno vaim lokalnim razmeram, e je potrebno) in principom navedenim v tem prironiku. Upotevanje teh navodil in principov postane e bolj pomembno pri duplikaciji in uspeni gradnji organizacije. Svetujemo vam, da snemate razgovore po telefonu in na sestankih, da jih boste lahko primerjali s tekstom v tem prironiku. Pomagalo vam bo identificirati in popraviti vae napake. Prav tako lahko za pomo prosite vaega sponzorja, da prisluhne prezentaciji in predlaga doloene popravke.

Gradnje baze kupcev in pridobivanje novih distributerjev

Meseni rezultati: 2.500 VE 20 konzumentov za izgubljanje telesne tee 2.500 VE 50 konzumentov F1 4.000-8.000 VE 1 do 2 nova supervizorja

SKUPAJ: ve kot 10.000 VE in ve kot 3.000 $ dobika

TOTAL PLAN SESTANEK

Ocena rezultata sestanka Ni bilo niti prodaje niti priporoil Bila je samo prodaja, ampak brez priporoil Dobila sem priporoila, ampak brez prodaje Bila je prodaja in dobila sem priporoila En novi klijent na zgubljanju tee En novi distributer OK BOLJE DOBRO ODLINO ODLINO ODLINO

2. del: Sestanki s strankami

Na koga se obrniti in kako, da bi zaeli delati
Zanimo s seznamom poznanih
Prijatelji Znanci, ki: o so e preizkusili proizvode o sliali prezentacijo o proizvodih o sliali prezentacijo o poslovni prilonosti o ne vedo ni Weight loss konzumenti in drugi Prejnje stranke Stranke za osebno nego Neaktivni in bivi distributerji Neznanci, ankete, telemarketing

Shake party prezentacije

Dogovarjanje za shake party prezentacije
Ti: ivjo, ali lahko govorim s Helenao? ivjo, ime mi je Romana. Spoznala sem tvojo prijateljico Jane ta teden in predlagala mi je, da jo pokliem. Ali lahko govoriva sedaj ali vas pokliem kasneje? (e ne, se dogovorite za naslednji termin). Ti: Pripravljam prezentacijo zelo okusnih shake-ov, bogatih z vitamini in proteini. Ti uravnoteeni nutricionistini shake-i se uporabljajo kot idealni zajtrk za vso druino. So v petih udovitih okusih in iemo mnenja strank, kateri okus jim je najljubi. Shake party bo pri Jane doma; poizkusila je shake in podala svoje mnenje. Priporoila vas je kot osebo, ki bi nam lahko pomagala. Okuanje shakov bo trajalo cca. 20 minut. Jaz bom prinesla vse potrebno za pripravo shake.ov za vso druino. Ali bi lahko prisostovali prezentaciji? Helena: Ni problema! Ti: Odlino! Kdaj vam najbolj ustreza? Ti: Helena, ali vas lahko pokliem dan prej, da potrdimo sestanek? Ti: Hvala. Lep dan vam elim. Se vidimo.

Priprava na sestanek
Cilji:
1. 2. 3. 4. 5. Dobiti 7-10 priporoil Prodati Formula 1/Termojetics aj Dogovoriti za drugi sestanek Doboti ve detaljnih informacij o priporoenih strankah Ugotoviti, e jih zanima poslovna prilonost

Kaj vzeti s seboj:

1. Shaker 2. 5 okusov Formula 1 3. 5 zaprtih okusov Formula 1 (da stranke vidij, kako izgleda F1 in za morebitno prodajo) 4. Sestavine za pripravo shake-ov 5. Ankete o oceni shake-ov 6. Video zapis in DVD Wellness revolution 7. Kalkulator 8. Cenik za stranke 9. Plastine lonke in slamice Vsak sestanek je potrebno potrditi 3x, saj veina ljudi pozabi, da ste govorili z njimi. Poklii naslednji dan in reci:, Helena, ali mi lahko pove, kako priti do tebe, e prihajam s strani Hvala. Se vidimo v torek. In tako dalje. Tretja potrditev:preden se odpravite na sestanek,pokliite za potrditev in reite: Ti: Helena, morala bom pripraviti shake in zanima me, ali ima doma kaj mleka oz. soka ali naj jih prinesem s seboj?

Okuanje shake-ov
Dobivanje mnenj in priporoil
Ti: ivjo, Helena, moje ime je Romana. Kje se lahko usedeva? Kuhinja bo odlina. Potrebujemo mizo in nekaj tiine za 20 minut. Poizkusili bomo 5 okusnih Shapeworks shake-ov, bogatih z vitamini in proteini in izpolnili anketo s tvojim mnenjem. Kje si lahko umijem roke? Umijte si roke,vrnite se k mizi in poloite nanjo shaker, vseh 5okusov Formula 1, 5 zaprtih okusov Formula 1 (da ljudje vidijo, kako izgledajo), mleko ali sok, ankete in kulije. e so doma tudi drugi druinski lani, vkljuno z otroci, jih povabite, naj se pridruijo okuanju. Pripravi shake v shakerju. e so prisotni tudi ostali druinski lani, naredi dovolj shake-ov za vse in jih natoi v plastine kozarke. Najprej naj poskusijo vanilijo, nato tropic, jagodo, kapuino in okolado.

Pozor!
Najprej ugotovite, katerih okusov oseba ne mara, npr. okolada ali jagoda; naredite ve razlinih okusov tistih, ki jih oseba ima rada. In obratno, otroci, kot pravilo, imajo radi okolado. Pripravite jim okoladni shake v shakerju ve jim bo. Pokaite ankete in recite, Ti: Helena, prosim podajte svoje mnenje od 1 do 4 v tej anketi. (Ne pustite se zmesti z drugimi temami in ne pustite jim, da vas zmedejo:e oseba eli govoriti o Herbalife-u, jim lepo povejte, da boste govorila o tem malce kasneje in da naj najprej konajo z ocenjevanjem). Medtem, ko pripravljate shake, recite: Ti: Helena, prosim izpolni svoje podatke na vrhu ankete, jaz pa ti bom medtem povedala nekaj o shake-ih. Nutricionistini Shapeworks shake-i, bogati z vitamini in proteini, so zelo uporabni uravnoteeni obroki v alici. Formula 1 vsebuje lahko prebavljive kvalitetne proteine, ogljikovehidrate, vitamine, minerale, vlaknine in druga zelia. Ravno zaradi te sestave so ti shake-i idealno nadomestilo za zajtrk, ki ga pripravimo v minuti in vsebuje samo 200 kalorij.

Zajtrk z nutricionistinim Formula 1 shake-om pomaga vzdrevati vse vitalne nutriente, ki so pomembni za na organizem, skozi cel dan. Vsi se zavedamo pomembnosti pravilne prehrane. Celo nai hini ljubljenki dobivajo najboljo uravnoteeno prehrano. Toda, sami vasih pozabimo nase in na svoje otroke. (e ima s seboj embalao hrane za hine ljubljenke, jimpokaite, da vsebujejo vse vitalno pomembne nutriente). Medtem, ko okuajo shake, recite: Moja druina in jaz pijemo te shake zjutraj e ve kot leto dni. Je zelo enostavno, hranljivo, poceni in najbolj pomembno zdravo. Nato Helena poda svoje mnenje o okusih. Ko kona, recite, Nae podjetje je lansiralo dva nova okusa na trie v Ameriki: cookies and creme, and cappuccino. Katerega bi radi videli tukaj? Oznai na anketi. Nato vzemite anketo in recite: Ti: Helena, potrebujem 100 taknih anket in zelo vam bom hvalena, e mi boste lahko pomagali. Prosim zabeleite 10 vaih znancev, najraje v vai bliini, s katerimi se lahko dobimo. Kasneje bova izpolnili rubriko Beleke. Pokaite vao mapo z preostalimi priporoili. Na vrh poloite anketo z 10 ali ve priporoili. Medtem ko Helena izpolnjuje obrazec, bodite tiho in ne motite, umijte shaker in sedite zraven nje. Ko je izpolnila obrazec njenih poznancev, lahko postavite nekaj vpraanj, da jo spomnite e na koga.. Ti: Helena, ali je kaj gospodinj na tvojem obrazcu, tako da se lahko dogovorim za sestanek v dopolndanskem asu? (Itd). Helena:. e njen obrazec vsebuje manj kot 5 oseb, vpraaj: Ti: Helena, prosim povej mi kaj o tej Jane. Helena: Sva sodelavki. (Pii opombe na obrazec) Ti: Poglej. Ali je s teboj v pisarni e kdo poleg Jane, ki bi lahko podal svoje mnenje ali bi bil lahko zainteresiran za izboljanje svojega zdravja ali reguliranje telesne tee? (Itd.) Pozor! Ne pozabite, da potrebujete najmanj 5 priporoil in 10 bo celo bolje. e eli dati e ve priporoil, super. Ne prekinjajte je, dokler ne neha pisati.. Ti: Helena, hvala za priporoila. Izpolnita Beleke. Izpolnjujte jih sami. Recite naslednje: Postavila ti bom nekaj vpraanj o osebah, ki ste jih priporoili.

Vpraanja:
Odnosi Starost Lokacija Bi potreboval program za znievanje telesne tee Ali ima kakrnekoli zdravstvene teave, ki bi jih elel reiti Ti: Helena, elim pritegniti tvojo pozornost na sestavo Formule 1. Vsebuje vse nutriente, ki so vitalnega pomena za loveki organizem. (e oseba pokae poveano zanimanje, hitro preletite sestavine v shake-u). Ti: Da zakljuimo, ti shake so najbolja nutricionistina reitev. Samo 3 minute in va zajtrk je pripravljen za vso druino in stane samo na osebo. Ti: Helena, ali bi eleli vkljuiti te shake v vao vsakodnevno prehrano? Helena: . Pozor! Nauite Heleno, da pripravi polne shake (300-500 ml) za vse lane druine. Zakljuite posel in vzemite denar. Pustite katalog proizvodov in vao vizitko.

Dogovarjanje za prezentacijo kozmetike

e imate sestanek z ensko osebo in menite, da se je dobro dogovoriti za prezentacijo kozmetike, potem recite: Ti: Helena, prav tako izvajam prezentacije naih odlinih proizvodov za osebno nego. Traja priblino 30-40 minut in lahko jih boste preizkusili. Ali bi vas zanimala takna prezentacija? Helena: Sliati je zanimivo. Ti: Odlino. Kdaj vam najbolj ustreza? Ti: e enkrat hvala in lep dan vam elim.

Pogovor o poslovni prilonosti

Pozor: Ta del je obvezen!
Ti: Helena, potrebujem va nasvet. Glede na lansiranje novih Shapeworks nutricionistinih in weight loss programov, je nae podjetje razvilo nov, zelo uinkovit sistem dela, ki nam je pripeljal veliko novih strank. Vzame 12-20 ur tedensko in prinese od $700 do $1,200 dodatnega zasluka. e vas ne moti, bi vam elela pokazati 5-minutni DVD o tej enkratni poslovni prilonosri. OK? Pokaite DVD Wellness revolution ali drug Herbalife film, ki ga imate na razpolago. Glejta skupaj.

Ko je konec filma:
Ti: Helena, ali bi te mogoe zanimalo ali koga od tvojih prijateljev? Helena: Kaj bi morali delati? Ti: Za ljudi, ki so zainteresirani za to poslovno prilonost imamo sestanek v etrtek ..... Med tem sestankom lahko izveste vse o poslu. Spoznali boste moje sodelavce in izvedeli vse o njihovih dosekih. Za goste so ti sestanki brezplani, tako da lahko povabim samo tri. Ali bi eleli iti z mano? Prine se ob 19.00. Helena: Ja, sliati je zanimivo. Ti: Odlino. Kot sem rekla lahko povabim samo tri osebe in imam tudi e nekaj kandidatov, zato vas prosim, da preverite va rokovnik do jutri in mi sporoite, OK? Vas jutri pokliem, da potrdiva.

Pozor:
Ne pozabite pustiti vae vizitke, katalog proizvodov za hrano in kozmetiko.

Prezentacija kozmetike
Dogovarjanje za sestanek
Klicanje prijateljev ali blinjih znancev Ti: ivjo, Helena. Sem . (Kako si? itd.) Helena, potrebujem tvojo pomo. Zbrati moram 40 mnenj o naih proizvodih za osebno nego ta mesec. Prinesla bom proizvode; ti jih bo preizkusila in podala svoje mnenje skozi anketo. Potrebujeva samo 30-40 minut. Zelo bi ti bila hvalena. Helena: Seveda! Ti: Odlino! Kdaj se lahko dobiva?

Klicanje po priporoilih
Ti: ivjo. Ali lahko govorim z Jano? ivjo, ime mi Petra. Vao tevilko sem dobila od vae sestrine Helenae. Ali lahko sedaj govorite? (e ne, se dogovori za drug termin). Jana, delamo raziskavo tria proizvodov za osebno nego. Moram zbrati 40 mnenj ta mesec. Nekaj mnenj sem e prejela od svojih blinjih prijateljev in sorodnikov in Helena je bila ena od njih. Proizvodi so ji bili zelo ve, zato vas je priporoila kot osebo, ki lahko poda an unbiased mnenje. e se strinjate If Ti agree to help me, bom prinesla nae proizvode; vi jih boste preizkusili in podali svoje mnenje. Potrebujem cca 30-40 minut vaega asa. Ali lahko raunam na vao pomo? Jana: Seveda. Ti: Odlino. Zelo cenim vao pomo. Kdaj vam najbolj ustreza? Ti: Prosim zapiite si tevilko mojega mobilnega telefona. Poklicala vas bom dan prej, da potrdiva sestanek, OK? Ti: Nasvidenje.

Priprave na sestanek
Cilji:
1. 2. 3. 4. 5. Dobiti 7-10 priporoil Zakljuiti prodajo kozmetike Dogovoriti drug sestanek za shake party Dobiti ve informacij o priporoilih Poizvedeti ali jih zanima posel

Kaj vzeti s seboj:

1. Proizvode za osebno nego: odprte za testiranje. (Odprti proizvodi morajo biti isti in izgledati, kot da so bili odprti pred 5 minutami). 2. Proizvode za prodajo 3. Ankete za osebno nego 4. Kalkulator 5. Cenik za stranke 6. Pitch book 7. Pripomoki za testiranje ogledalo, bombane blazinice, itd. 8. DVD Wellness revolution

Proizvodi za osebno nego dogovarjanje sestanka: Pozor: e imate NouriFusion proizvode v vai dravi, naredite doloene popravke skripte spodaj.
NM cleanser (for all types of skin) NM toner (for all types of skin) Mystic Mask Radiant C Daily Skin Booster Rejuvenating day creme Skin Activator Eye Lift Day Defense Night Companion New products Ne pozabite: S seboj morate imeti tudi ostale proizvode za osebno nego, eprav niso omenjeni v anketi. Potrebovali jih boste po koncu testiranja, ko boste prejeli mnenja, priporoila in osnovna naroila. e se pokae prilonost, da predstavite tudi ostale proizvode za osebno nego, jo izkoristite; e ne dogovorite se za nov sestanek.

Kako zaeti sestanek:

Pazi na svoj izgled ti predstavlja mednarodno podjetje z 2 miljardama letnega prometa. Izgledati mora poslovno. Pomembni so prav vsi detalji: obleka, evlji, frizura, make-up, parfum, nohti, ustni zadah, itd. Ne nosite vpadljivega nakita, ki lahko skrene njihovo pozornost. Ne zamujajte to je slab zaetek. Pridite 5 minut pred dogovorjenim terminom. Zahvalite se osebi, ker bo sodelovala v vai anketi Prosite za dovoljenje, da si umijete roke Zanite brez odlaanja Med pogovorom sedite nasproti stranke, najbolje za mizo Prosite jih, da ugasnejo TV e je vzduje udno ali se stranki mudi, se dogovorite za drugi termin e stranka eli, da se dobita v njeni slubi in vidite, da atmosfera ni najbolja, se omejite samo na nekaj rezultatov in proizvodov in doloite termin na domu, v bolj prijaznejem okolju. Ponudite to prilonost vsem njenim strankam.

Dobivanje mnenj in priporoil

Pozor!!!
Izogibajte se kakrnimkoli promocijskim frazam v asu testiranja Ne izraajte svojega mnenja o proizvodih Ne pozabite: prili ste po njeno mnenje, ne da izraate svoje Ne pozabite: stranka ne sme dobiti vtisa, da ji elite prodati proizvode Ne izvajajte pritiska in ne utite pritiska! Stranka si mora sama nanaati kreme na obraz! Ne dotikajte se obrazov strank.

Prezentacija proizvodov za osebno nego

Ti: ivjo, Helena, jaz sem Petra. Kje bomo sedeli? Potrebujemo mizo, dva stola, dobro svetlobo in cca. 30 minut tiine. Preizkusili bova 7-8 proizvodov za osebno nego in izpolnili anketni obrazec z njenim mnenjem. Kje si lahko umijem roke, prosim? Medtem ko si umivate roke, govorite o proizvodih, ki jih ona trenutna uporablja. Nato postavite proizvode, ankete, kuli, ogledalo, bombane krpice in ostale pripomoke na mizo. Osebo postavite pod lu in se vsedite nasproti nje. Ti: Ali si lahko spnete lase? Nato pokaite anketo in recite: Ti: Helena, danes bova testirali nae proizvode za osebno nego. Mogoe ste e kaj sliali o teh proizvodih. (Karkoli bo rekla, nadaljujte). Nae podjetje je specializirano na podroju nutricionizma in nadzora telesne tee. e koga zanima to podroje, lahko kaj o tem spregovorimo kasneje. Danes bomo govorili samo o proizvodih za osebno nego. Kaken je va tip koe? (istilno mleko, toner in maskoza testiranje postavite na mizo). Ti: Helena, zaeli bova z istilnim mlekom in masko. Tudi sama uporabljam te proizvode ampak ne bom ni govorila, da ne bom vplivala na vae mnenje. Prosim, skoncentrirajte se na vae obutke in mi jih podrobno opiite. Proizvode bova nanaali na en del obraza, da bova lahko videli razliko, nato bova izpolnili anketo in isto ponovili e na drugi strani obraza. Vzelo nama bo cca. 30-40 minut. e imate kakrnokoli vpraanje, bom z veseljem odgovorila nanje. Se strinjate? Torej zaniva. Imamo dve osnovni skupini proizvodov za nego koe: za vsakodnevno ienje in toniranje koe ter za vlaenje, zaito in regeneracijo koe. Postavite istilno mleko, toner in masko na mizo. Si odprti proizvodi morajo biti isti, kot da bi jih odprli pred 5 minutami. e Helena ne zna doloiti svojega tipa koe, ji pomagajte vi, upotevajo naslednje definicije: Ti: Helena, preden zaneva, poglejva kaken tip koe imate. (e Helena ni sigurna glede tipa koe, ji pomagajte vi, upotevajo naslednje definicije): Suha/obutljiva Mrea suhih linij okoli oi in ust, suhe linije po obrazu Podroje lic je utrujeno in napeto Koa je obutljiva na sonce, veter in druge vremenske spremembe Normalna/meana Rahlo sijo lesk na T podroju elo, nos in brada Suh predel na licih Nekaj ogrc in mozoljev Mastna koa Masten lesk na T podroju in licih Poveane pore in ogrce Pogoste ogrce in mozolji Helena: . Ti: Odlino! Ali lahko vidim vae proizvode, ki jih trenutno uporabljate? S im si istite obraz? Kaj uporabljate za hidriranje koe? Kako itite koo? Kako jo hranite? Odlino! (Obrnite pozornost na proizvode, ki gredo proti koncu in ki manjkajo. Nikakor ne kritizirajte proizvodov, ki jih koristi.) istilno mleko. (Imeti mora dva istilna mleka in dva tonerja za razline tipe koe) Ti: Helena, zaniva s ienjem vaega obraza. Stisnite malo na prst ali na bombano krpico, nanesite na polovico obraza in vrat s kronimi gibi in nato sperite obraz z mlano vodo. istilno mleko zlahka odstrani make-up in umazanijo in je namenjen vsakodnevnemu nenemu ienju koe. Sami veste, da je nemogoe odstraniti umazanijo z vodo in milo sploh ni dobro za vao koo: izsui koo in odstranjuje njeno zaitno oblogo.

Ti: Kaj obutite? Kakna je koa? Kaj pa vonj, struktura, absorpcija? (Postavite ta vpraanja medtem, ko stranka testira proizvode in zabeleite odgovore na anketo). Sedaj je va obraz popolnoma ist! Helena si spere istilno mleko z obraza s toplo vodo ali s kozmetino krpico.

Toner
Ti: Toner zmeha in tonira koo ter blai draenje. Navlaite krpico s tonerjem in nanesite na polovico obraza in vrat s kronimi gibi.

Clarifying Maska
Ti: Maska pomaga pri odstranjevanju odmrle kone celice in umazanijo in meha koo. Helena, stisnite malo maske na hrbtno stran roke in jo s kronimi gibi nanesite na eno polovico obraza, izogibajo se predela okrog oi in ust. Poakajva 10-15 minut, da se maska posui in nato zopet sperite z mlano vodo. Preostanek maske nanesite na hrbtno stran roke. Po nekaj minutah: Ali imate obutek sveine na obrazu? To je maska, ki prodira v koo in jo isti od znotraj. Medtem, ko se maska sui, sedite nasproti osebe. Zaniva z izpolnjevanjem ankete. Potem, ko izpolnite osebne podatke, jo prosite, da poda svoje mnenje o proizvodih, ki jih je ravnokar preizkusila. Sperite masko in zapiite rezultate. Ponovite na drugi strani obraza. Ti: Bodite pozorni na pore, fine lines and the complexion. e boste opazili kakrnekoli spremembe, mi povejte in jaz jih bom zabeleila. Sedaj se dotaknite vaega obraza s hrbtno stranjo roke. Helena, ali obutite razliko v sveini in resilience med levo in desno stranjo obraza? Helena: Ja, ve mi je. Toner: Nanesite na del obraza, kamor ste prej nanesli masko. Nanesite masko e na drugo stran obraza. Ti: Helena, stisnite malo maske na prst vae roke in nanesite na drugo polovico obraza.

Dobivanje priporoil med prezentacijo

Medtem, ko se maska sui: Ti: Helena, zbrati moram 100 mnenj o naih proizvodih in zelo bom hvalena, e mi lahko priporoite od 7-10 vaih poznancev, ki bi lahko sodelovali v naih anketah. Skupaj bomo izpolnili komentarje. Podajte ji anketni obrazec. Pokaite mapo z ostalimi anketami. Ankete z 10 ali ve priporoili poloite na vrh. Ti: Predlagam vam, da vzamete va adresar ali gsm.

Note:
Medtem, ko Helena pie seznam poznanih, bodite tiho in ne motite. Ko kona, lahko postavite nekaj kljunih vpraanj, da se spomni ve imen. Ti: Helena, ali poznate koga, ki ivi da mi prihrani nekaj asa? Helena:. Ti: Helena, ali je katera od vaih poznank gospodinja? Lahko bi jih obiskala dopoldne. (itd) Ti: Helena, kdo je Susan? Helena: Moja sodelavka. (Zabeleite pod rubriko komentar) Ti: Razumem. Ali je e kdo v vai slubi, ki bi elel sodelovati v nai anketi? (Itd.) Ne pozabite! Potrebujete najmanj 5 priporoil, 10 bi bilo e bolje. e je pripravljena dati e ve, super. Po 10 minutah si Helena spere masko z obraza. Ne motite je, dokler ne kona s pisanjem priporoil. Toner. Zlijte toner na bombano krpico in nanesite na del obraza, ki ste ga oistili z masko.

Nadaljujte z testiranjemproizvodov in izpolnjevanjem ankete.

Kreamni gel Radiant C Daily Skin Booster
Radiant C Booster pomaga vai koi dobiti zdrav, sijo izgled, prevenira unievanje vae povrhnjice in jo iti pred zunanjimi vplivi. Za takojen uinek, nanesite Radiant C Booster na hrbtno stran vae roke.

Gel Eye Lift

Meha in odstranjuje gube okoli oi, izboljuje koo okoli oi in ji daje potrebmno vlago. Ob rednem nanaanju, pomaga pri odpravi podonjakov pod omi. Helena, z vaim desnim kazalcem nanesite majhno koliino gela na podroje pod omi nanaajte v smeri senc proti nosnemu korenu. Ko ste oistili in navlaili vao koo, uporabite Skin Activator.

Rejuvenating krema Skin Activator

Formula Skin Activatorja bazira na unikatni glucosamine technologiji. Glucosamine je naravna nutricionistina sestavina, ki se uporablja v veini homeopatinih izdelkih. Pomaga koi proizvajati kolagen. Po samo nekaj tednih uporabe, glucosamine kompleks pomaga obnoviti strukturo koe, resilience, izbolja ton koe, jo zmeha in odpravi gube. Neodvisne klinine raziskave o uinkovitosti glucosamine technologije, so prinesle naslednje rezultate: 33% zmanjanje gub po 4 tednih uporabe kreme in 55% po 12 tednih uporabe 13% izboljanje kone resilience po 4 tednih in 55% po 12 tednih uporabe kreme 34% izboljanje strukture koe po 4 tednih in 45% po 12 tednih uporabe kreme 44% izboljanje v skin moisture po 4 tednih uporabe kreme

Nona krema Night Companion

Krema vlai koo ponoi, ko telo poiva. Obnavlja, meha in osveuje koo tako, da ji pomaga vzdrevati zdrav in naraven videz. Nanesite kremo v upward gibih na va obraz in vrat, ter na hrbtno stran rok. Ko je Helena konala z ocenjevanjem, vzemite anketo: Ti: Helena, hvala vam za vae unbiased mnenje. Sedaj izpolniva rubriko Beleke. Nato vi osebno vpiite komentarje in recite naslednje: Ti: Helena, postavila vam bom nekaj vpraanj o osebah, ki ste jih priporoili.

Vpraanja:
Kaken je va s to osebo? Starost S im se ukvarja? Poroena, kaj otrok? Moev poklic Kje ivi?

Zakljuevanje prodaje
Ko je oseba konala z izpolnjevanjem priporoil, postavite enostavno vpraanje: Ti: Helena, ali bi elela katerega od teh proizvodov uporabljati takoj? Helena: Masko, eye gel, booster in Skin Activator Ti: Odlino! Ali te zanima cena? Helena: Da. Ti: Odlino! Poglejmo. Vzemite cenik za stranke in povejte ceno vsakega posameznega izdelka. Ti: Ali eli vedeti, koliko to stane skupaj? Helena: Da. (Ali Ne) e da, Ti: Ali bi jih eleli kupiti danes? e ne, Helena: ele konec meseca. Ti: O.K. Ali vas lahko takrat pokliem? Helena: Da, prosim. e da, Ti: Helena, ali elite kupiti samo te proizvode ali komplet za nego koe in obnovitveni program? Helena: Medtem bi rada preizkusila te proizvode. Ti: Odlino! e Helena ree, Da, elela bi preizkusiti program. Kaj naj naredim?, reci: Ti: Odlino! e enkrat poglejva izdelke za osebno nego, ki jih trenutno uporabljate, in skompletirali bova najbolji program za va obraz, upotevajo proizvode, ki jih trenutno uporabljate. Skupaj s stranko izberite izdelke za dopolnitev programa. Zakljuite prodajo in vzemite denar.

Dogovarjanje drugega shake partyja

Ti: Helena, zelo me veseli, da so vam ve proizvodi za osebno nego, kajti so samo eno podroje nae aktivnosti. Kot e veste, je stanje nae koe v veliki meri odvisno od nae prehrane in metabolizma. Nae podjetje je specializirano na podroju uravnoteene prehrane. Herbalife je pred kratkim lansiral na trie nov Shapeworks program, ki so ga razvili vodilni znanstveniki, med njimi tudi novelov nagrajenec. Pripravljam testiranje shake-ov, bogatih z proteini in vitamini. Ti uravnoteeni shake-i se uporabljajo kot idelani nadomestni obrok zajtrk za celo druino. Nai shake-i so v 5 razlinih okusih in zanima nas, kateri okus je strankam najbolj ve. Testiranje traja max. 20 min. Jaz bom prinesla s seboj vse potrebno. Ali bi eleli sodelovati v testiranju? Helena: Ni problema. Ti: Odlino. Kdaj vam najbolj ustreza? . Pokaite ji listo priporoil in vpraajte. Ti: Helena, ali ima kdo od teh ljudi posebne zdravstvene teave ali teave z odveno teo? (Preglejta seznam).

Pogovor o poslovni prilonosti

Pozor: To je obvezno!
Ti: Helena, potrebujem va nasvet. Glede na lansiranje novih proizvodov Shapeworks za nadzor telesne tee, je nae podjetje razvilo nov, zelo uinkovit sistem dela, ki nam je prinesel veliko novih strank. elela bi ti pokazati zelo zanimiv 5-minutni DVD o poslovni prilonosti. OK? Pokaite DVD Wellness revolution. Glejta skupaj. Ko je filma konec: Ti: Helena, ali bi vas zanimalo oz. koga od vaih prijateljev? Helena: Kaj morajo narediti?

Ti: Za osebe, ki se zanimajo za poslovno prilonost organiziramo HOM. Med tem sestankom lahko izveste ve o naem poslu, se druite. Spoznate moje sodelavce in spoznate njihove doseke. Za goste so ti sestanki brezplani, tako da lahko povabim samo tri osebe. Ali bi eleli iti z mano? Prine se ob 19.00. Helena: Da, sliati je zanimivo. Ti: Odlino. Kot sem dejala, lahko povabim samo 3 osebe in e imam nekaj kandidatov, zato vas prosim, da preverite va rokovnik do jutri in mi sporoite, OK? Pokliem vas, da potrdiva. Ti: Helena, bilo vas je lepo spoznati in al mi je, da nimam ve asa. Upam, da bomo naslednji imeli ve asa za podrobnosti. Adijo. Se vidimo!

Pozor:
Ne pozabite pustiti vae vizitke in katalog o proizvodih.

Prezentacija programov za nadzor telesne tee in bolje poutje

Lahko organizirate tako prezentacijo na ve nainov:
1. 2. 3. 4. 5. Skozi listo poznanih Skozi priporoila zadovoljnih strank Kot dogovarjanje drugega sestanka Total Plana Skozi seznam priporoil od Total Plana Skozi razline naine oglaevanja

Priprava na prezentacijo

1. Vnaprej dogovorite as sestanka. 2. Bodite toni, e pa e zamudite, pokliite in jih obvestite takoj. 3. Dobro izgledajte, lepo diite in bodite dostojno obleeni. 4. S seboj vzemite: Pitch book Ultimativen weight loss program in ostale proizvode Meter Scale Fotoaparat Shapeworks Protein estimator Katalog proizvodov Shapeworks Success Tracker

Glavni elementi Shapeworks prezentacije

Uporaba ankete
Uporabljajte logiko in sledite korakom ankete Nutricionizem, zdravje in nadzor telesne tee. Uporaba ankete etrti korak, prosite za priporoila (e posebej je pomembno, e je to va prvi sestanek s stranko). Uporaba ankete, pomaga vai stranki definirati njeno optimalno telesno teo z uporabo grafa Zgodovina pridobivanja tee .

Na primer, pri 20-tih je stranka tehtala 60 kg, sedaj pri 40-tih pa tehta 85 kg. Nariite premico upotevajo njene podatke.

Zgodovina pridobivanja tee Tea

Starost (Lahko se zgodi, da se tea ni pridobivala postopoma, temve kot posledica specifinega dogodka, naprimer: rojstvo otroka ali bolezen. Brez detaljev oznaite to na zgornji tabeli).

Kakna bi morala biti vaa optimalna telesna tea?

Uporabljajo tabelo spodaj, ugotovite vao viino in teo.

Optimalna tea za moke in enske, glede na njihovo viino in strukturo telesa Tabela telesne tee Koliko kg mora izgubiti in as trajanja programa

Razloite vzroke, zakaj veina diet in stradanj ne dosee rezultatov:

Nae telo sestoji iz sto trilijonov celic in dnevno potrebuje cel kompleks nutrientov, ki naj bi jih prejeli iz nae prehrane. Ali se to res zgodi? V nai klasini prehrani se nahaja cel kup kodljivih substanc, medtem ko nam na drugi strani primanjkuje veliko nujno potrebnih nutrientov, ki jih na organizem potrebuje. To nutricionistino neravnovesje privede do mnogih zdravstvenih teav in poveane telesne tee Pesticidi, onesnaeno okolje, industrijska predelava hrane negativno vplivajo na kvaliteto nae prehrane Gastrointestinal track illnesses, uporaba zdravil, alkohola in cigaret, slaba prehrana in stres substantially diminish food absorption, ki je e tako revna z nutrienti. Ni udno, da so nae celice priele slabo funkcionirati. Vse zgoraj nateto kae, da namesto da bi nam pomagale uinkovito izgubljati telesno teo, preproste diete ali stradanja samo poveujejo deficitni problem (neuravnoteena prehrana), tako da se ljudje znajdejo v zaaranem krogu, brez izhoda:

e boste vztrajali pri svojih prehranjevalnih navadah, tvegate, da boste do svojega 60 leta pridobili dodatnih 20-30 kg.

Zgodovina pridobivanja telesne tee Tea

Starost Takna pridobitev tee skupaj z nepravilnim nainom ivljenja in slabimi prehranjevalnimi navadami, lahko vodijo v resne zdravstvene teave v starosti od 50-60: kardiovaskularne teave, diabetes, itd. Sedaj je pravi as, da spremenite situacijo. V povpreju lahko oseba varno izgubi 3-5 kg meseno. Zato, da bi izgubili 25 kg, potrebujete minimalno 5 mesecev programa za znievanje telesne tee in 5 programa za vzdrevanje telesne tee, da bi vae telo pozabilo vao staro teo in metabolizem , ter da se navadi na novo teo in metabolizem. Upotevajo tabelo spodaj, izraunajte dolino vaega programa za znievanje in vzdrevanje.

Sedaj je as, da vai stranki postavite vpraanje: Ali bi eleli, da vae ivljenje sledi prvemu scenariju (rdea barva na tabeli) ali drugemu scenariju (zelena barva na tabeli). Z drugimi besedami, ali elite samo izgubiti telesno teo ali elite izgubiti vse odvene kg in jih nikoli ve pridobiti?

Zgodovina pridobivanja telesne tee Tea

Starost Jaz bom delala z vami ves as trajanja programa in vam pomagala dosei eljeni rezultat. Izberite najbolji moni program za vao stranko in pokaite vizualno na tabeli za znievanje in vzdrevanje tee

PROGRAM ZA ZNIEVANJE IN VZDREVANJE TELESNE TEE Tea

Meseci Sedaj se pogovorimo o Shapeworks programu.

Shapeworks program za znievanje in vzdrevanje telesne tee omogoa naemu telesu, da prejme vse potrebne nutriente, vkljuno s proteini, vitamini, minerali in zelii, na uravnoteen nain, z minimalnimi kalorijami, in uinkovito absorbcijo. Njegova glavna prednost je monost definiranja koliine potrebnih proteinov za vsakega posameznika posebej. Kot smo e prej omenili, da bi zapustili zaarani krog jo-jo efekta, potrebujete uravnoteeno prehrano, ki vsebuje vse potrebne nutriente, e posebej najbolj pomembne - proteini. V povpreju nae telo potrebuje 100-150 g proteinov dnevno cca 2 g proteinov na kg telesne tee. Torej, e tehtate 60 kg, vaa dnevna potreba po proteinih je priblino 120 g (lahko uporabite tudi Protein estimator, da natanneje definirate potrebe stranke). Torej, Shapeworks program: Zalaga vae telo z vsemi potrebnimi nutrienti Zalaga z nujno potrebno koliino kvalitetnih sojinih proteinov Zmanja lakoto Zmanja potrebo po ogljikovih hidratih. Vsebuje samo 1,500 kalorij V povpreju boste izgubljali od 3-5 kg meseno, kar pomeni, da boste morali biti na programu za znievanje telesne tee od 5-6 mesecev, da bi izgubili 25 kg vae odvene tee. Ko boste zakljuili s programom za znievanje telesne tee, boste morali prieti z programom za vzdrevanje telesne tee, da bi se vae telo navadilo na novo telesno teo in metabolizem. Zelo pomembno je, da program dokonate. V nasprotnem primeru vae telo, tako kot spomlad, se bo sprostilo in pridobilo nazaj staro telesno teo. To se vedno zgodi, e programa ta znievanje in vzdrevanje nista dokonana. To je nain, kako funkcionirata vae telo in va organizem in ni se pri tem ne da spremeniti. Vaa tea in vae prehranjevalne navade so se razvijale skozi leta in

leta. Zato morate biti potrpeljivi in dati sebi in svojemu telesu monost v tem asu bomo zagotovo dosegli uspeh. (Uporabljaj svoj pitch book, pokaite nekaj uspenih weight loss zgodb. Povejte svojo osebno zgodbo). Sedaj izberimo program, ki bo najbolji za vas (uporabljajte katalog o proizvodih).

Vpraanja, ki jih vae stranke lahko postavijo

Q: Moj prijateljica je uporabljala izdelke vaega podjetja in ni imela rezultata (oz. je izgubila kg in jih nato zopet pridobila). A: To se je zgodilo zato, ker vaa prijateljica ni dokonala programa. (Zopet povdarite pomembnost, da se program dokona). Q: Ali lahko poskusim en mesec in se nato odloim? A: Stvar je taka, ko elite iti iz Ljubljane v Maribor, boste kupili karto od Ljubljane do Maribora, kajne? Ne boste kupili karte od Ljubljane do Litije, pa od Litije do Zidanega mosta, pa od Zidanega Mosta do Celja, itd. Ali imam prav? Enak princip je tukaj ne morete priakovati, da boste dosegli rezultate v enem mesecu, e veste, da bi potrebovali deset mesecev. Oz. e en primer. Zamislite si, da bi eleli narediti istilno akcijo v vai hii. Ponavadi prinete ob 9:00 in konate ob 17:00. Po vseh merilih ne boste videli rezultatov vaega dela e ob 10:00. Ali si lahko zamislite, kako bi izgledala vaa hia ob 10:00 sredi najvejega dela? Q: e se odloim, da prekinem s programom, ali bom to lahko naredil? A: Ni problema. Povrnemo vam denar za vse neuporabljene proizvode. Q: Ena od mojih znank ponuja te proizvode po niji ceni. A: Ni problema. Vendar ali ste sigurni, da: Je te proizvode proizvedlo nae podjetje Herbalife? Rok trajanja uporabe ni potekel? Da so bili pravilno skladieni? In najpomembneje: ali vas bo vaa prijateljica spremljala vseh 10 mesecev, da bi zagotovila va eljeni rezultat? Oz. ali bo to delala brezplano, glede na to, da so njeni proizvodi tako poceni? Q: To je zame predrago. A: Ni problema. Lahko potujete od Ljubljane do Maribor na ve nainov: s prvim razredom, poslovnim ali ekonominim razredom. Lahko potujete z avtom, vlakom, avtobusom ali avionom. Lahko celo s kolesom ali pe. Pomembno je, da tartate proti cilju in ga doseete. e nimate denarja za nobenega od naih programov, zaniva z najbolj enostavnim in najcenejim z Osnovnim programom (e si stranka ne more privoiti osnovnega programa, zanita z minimumom 6 ploevink Formule 1 in 3 katle of Formule 2) Q: Sliala sem, da e podpiem pogodbo z podjetjem, imam pravico do popusta. A: e elite postati distributer, to je prodajati proizvode, vam bom z veseljem razloila o nai poslovni prilonosti. Postali boste distributer, obiskovali boste nae seminarje in treninge. Uivali boste naslednje distributerske pravice: zasluek od maloprodaje, nakup proizvodov s popustom in gradnja organizacije. Sami boste odgovorni za svoj rezultat, saj boste postali distributer in ne stranka. e ne elite biti distributer podjetja Herbalife, potem vam lahko pokaem cenik za stranke. Cene vkljuujejo stroke proizvodov in servisiranje strank, za cel as trajanja programa. Odloite se, kaj elite biti stranka ali distributer. Z veseljem vam bom pomagala pri katerikoli odloitvi.

Po zakljuku prodaje
1. Seznanite stranko s Shapeworks tabelo Merilec uspeha. Izpolnite pomembne strani: program, proizvodi, dnevni razpored, itd. 2. Seznanite stranko: s katalogom o nutricionistinih proizvodih s katalogom proizvodov za osebno nego s katlico za tabletke in s shakerjem 3. Podajte temeljita navodila, kako uporabljati program. 4. Pripravite shake skupaj s stranko. 5. Slikajte, izmerite in stehtajte stranko z njenim dovoljenjem. 6. Beleite vse pomembne podatke o stranki in izpolnite pomembne strani.

7. Razloite ji, kako bosta sodelovali, upotevajo strankine ideje in elje. e stranka ni kupila nobenega programa, ponudite poslovno prilonost (kot je opisano zgoraj)

Pozor:
Ne pozabite pustiti vae vizitke in katalogov o proizvodih.

Obnavljajte stike z osebami, ki ste jih sreali prej

Po doloenem asu boste imeli dolg seznam oseb, ki ste jih obiskali in ki: Niso kupili nobenega programa, eprav bi to potrebovali: poveana telesna tea, itd. Niso kupili proizvodov za osebno nego, eprav uporabljajo veliko drugih proizvodov. Se niso odloili za poslovno prilonost, eprav bi potrebovali dodaten denar. Zelo pomembno je, da vztrajate pri teh ljudeh, da ste v stiku z njimi, jih vsake toliko asa pokliete. Lahko potrebujejo samo as, da se odloijo. Ustvarite svoj nain vzpostavljanja kontaktov s temi osebami. Da bi to lahko delali, morate oustiti pozitiven vtis na prvem sreanju, ne glede na rezultat. Povejte jim, da jih boste obveali o novostih na naem podroju. Pomembno: Ponudite tem ljudem monost testiranja Shapeworks Formula 1 shake-ov. To je enkratna prilonost, da zopet vzpostavite stik s temi ljudmi. Poleg tega, povabite jih na Dan konzumentov ali poslovno kosilo.

Customers incentive program Herbal Cash

10% incentive vouchers for customers that purchased products With every purchase present the customer with a 10% voucher from the order cost. Explain to ivjom/her that having accumulated $25 worth of vouchers he can pledge them at one of our customer events. Together with the voucher present ivjom/her with an invitation to the next Customer day. In tivjos way, Tir customers will accumulate several vouchers after some months, and to pledge them they will have to visit Customer days. Tivjos will result in growing retail sales and in a large time saving. Customers will attend Tir Customer days where they will meet other customers, place orders and make certain that they are on the right track. Besides, Ti can invite them to Business lunch or STS.

3. del: Gradnja baze kupcev in

pridobivanje novih distributerjev

Poglejmo si tabelo.

Tedenski in meseni plan

Glavni elementi pri gradnji baze kupcev so:

Ohranjanje stikov s strankami Kreiranje Kluba strank in pridobivanje strank za prisostvovanje v dogodkih kluba, napomemneji med njimi je Dan konzumetov

Glavni elementi pridobivanja novih distributerjev so:

HOM QS STS Omenimo vsakega posebej.

Wellness Club
The concept of Wellness/Nutrition Clubs has been successfully spreading all over the world. More than 20,000 Clubs are functioning in various countries. Distributors, who operate such clubs, show steadily growing results in retailing, customer retention and attracting new distributors from among customers Club members. Clubs aims and goals: developing and keeping customer base; creating an environment for customer socializing; customer recognition; attracting most active members into business.

Who can operate a Club

A Club can be created and operated by any supervisor by ivjomself or joining forces with 2-3 other supervisors. Usually, a Club consists of 2-5 supervisors, their distributors and customers. The number of the Club members can be from 10 to 200 people and more. If regular participation in weekly Club events exceeds 50 people, the organizers may consider the option of splitting the Club into two.

Wellness Club events

Members of the Club meet weekly. As a rule, such event lasts 2.5 hours and can be called Customer day or anytivjong else. The more attractive the event is, the more Club members participate. Tir goal is to increase the number of members regularly attending weekly meetings. All the expenses are covered by distributors. These weekly meetings can take place in a local caf, restaurant, office, club, or Tir home. (See more detailed information about weekly Club meetings/Customer days in Distributor manual: Plan of building the business, November 2005, p.) Major elements of the weekly Wellness Club meeting Guests arrive, light refreshments Getting to know each other Main topic Customers and distributors results Shakes tasting Customers recognition Closing the event, individual meetings with customers Each meeting has its main topic: Into the New Year with a new body Proper nutrition concept Weight management Healthy breakfast for the whole family Be Tir own cosmetologist Free radicals and how to fight them Healthy nutrition for kids Any other topic taken from Herbalife Today. Ti can create a list of topics for several months ahead it will help Ti in preparing and promoting the Club events.

Monthly gala meeting of all Wellness Clubs in the city

Once a month all the Clubs in the city gather together for a joint big event. Such an event is being promoted during the whole month. All customers, distributors and friends are invited. The scenario is being prepared in advance. Flyers promoting the next such event are distributed at all meetings and trainings during the month. Inexpensive tickets are sold for tivjos meeting. Each monthly meeting of all Wellness Clubs may have its own special topic, e.g., Autumn ball, Christmas ball, Generation H party, Rock-n-Roll party, 60-ies style party, etc. The major elements of the

gala event are similar to those of the weekly event. The largest part, though, is an entertainment program: music, dancing and, maybe, some invited performers.

Incentive 10% vouchers for Club members

With every purchase present the customer with a 10% voucher from the order cost. Explain to ivjom/her that having accumulated $25 worth of vouchers he can pledge them at one of customer events. Together with the voucher present ivjom/her with an invitation to the next weekly meeting of the Club. In tivjos way, Tir customers will accumulate several vouchers after some time, and to pledge them they will have to attend Club events. Tivjos will result in growing retail sales and in a large time saving. Customers will attend Tir Club events where they will meet other customers, place orders and be part of a community. Besides, Ti will invite them to Business lunch or STS.

Clubs duplication
The more Clubs Ti have in Tir organization, the better! It means Ti have new independent leaders who are capable of taking responsibility for organizing the business; customer follow-up is on a ivjogh level; a solid base of potential distributors is being created. So organize Tir own Club and stimulate Tir distributors to create and duplicate Customer Clubs!

Keeping in touch with Club members

Phone. Call regularly at least once a week SMS. Send regularly at least once a week (see examples below) Mailing. Materials for mailing can be found at www.support-center.net. Once a month send a 4part letter containing: o Product of the month o Story of the month o Publication of the month o Invitation to the event of the month E-mail. Send information regularly Send birthday, New Year and Christmas greetings Create an electronic database of customers e-mail addresses

Suggested SMS texts to send to different customer groups

Nutrition
ivjo, how was Tir shake today? Would Ti like a new recipe? 10 and 3 oclock time for Total Control. Lose weight comfortably! Tired? Take a break and enjoy Thermo tea! Tir good looks start from inside! Dont forget Tir shake! Morning! Drink more water today and dont forget the second shake! Do Tir kids enjoy breakfast? Mine love it! Want to know why? Its gonna be hot! Dont forget Tir 5-6 glasses of water! Incredible news! Ill be in Tir area tomorrow and come to tell Ti! ivjo, Lana, Tir beauty adviser, wishes Ti a nice week-end! Have a good rest and pamper Tir skin with NouriFusion! Let Tir skin glow! Dont forget everyday care! Just 3 minutes twice a day! 22:00 - best time for Tir Night Cream! Eyes tired? Feel immediate difference with Eye Gel!

Cosmetics

Weekly Club meetings/ Customer days

Weekly Club meetings/ Customer days is a major element of building the business Below is an example of a weekly Club meetings day conducted by President's Team members Lana Goldenblank and Oleg Neshto and their group. Working by the Total Plan, our distributors have accumulated a customer base of 50-70 customers. So our major focus today is on keeping and developing tivjos base. We conduct Customer days every week. Tivjos is a 30-40 people event guests are mostly customers and their relatives. Its a great veivjocle for: customer retention, development of a customer base, recognition, socializing, retailing promoting the business opportunity. Pre-meeting 18.45 Introductions, light refreshments and a warm atmosphere. There is music in the background, we introduce all our guests to each other, drink champagne, eat fruit and chat about life. Half an hour of warming up! 19.10-19.30 Everybody is taking their seats. We start introducing people, and the MC asks every guest several questions: Whats Tir name? Where are Ti from? What are Ti doing for a living? Are Ti a guest or a customer? One question of the day (the list is varied, from Tir happiest day in life to What do Ti need to get rid of stress? we have created it once, printed and randomly choose questions) 19.30-19.55 Todays main topic (choose one for today and promote one for the next Customer day): Into the New Year with a new body Proper nutrition concept Weight management Healthy breakfast for the whole family Be Tir own cosmetologist Free radicals and how to fight them Any other topic taken from Herbalife Today. The magazine has plenty of useful ideas and articles. Just start reading them! 20.00-20.15 Customers and distributors results. The best customers results are awarded with gifts. 20.20-21.00 Tasting and recipes sharing. Guests are divided into groups and everybody offers ivjos/her shake recipes. Everytivjong is fun, everybody is tasting all the shakes. It takes 25-30 minutes. Its a great warm-up and also a master class for preparing morning shakes.
21.00-

Summing up, presenting gifts (Formula 1 spoons, new issue of Herbalife Today, a flower for every woman is a must), invitation to a Business lunch or STS). After that distributors work with their customers individually. It takes 30-40 min. Orders are taken Gift packages are prepared

 Distributors present their customers with a 10% Herbal Cash voucher (of the today's order) wivjoch the customers can pledge only at one of the following Customer days Distributors invite their customers to the tomorrow's Business party (individually) Now to the financial and organizational part: The event can be conducted in various places: cafe, restaurant, club, office, and even at home. Everytivjong is done by clubbing together. Guests NEVER pay. We compile a list of tivjongs we need and then divide the responsibilities and event expenses among the distributors: flowers products gifts for guests party premises decoration tasting music meeting the guests Everybody knows what to do. After the event we collect expenses reports and divide all the expenses among the distributors. Expenses are small - profit is big. The only question is, "How many guests have Ti had?" He who has the most guests/customers at the event, is acknowledged by the team as the best distributor of the week. Ti call Tirself a LEADER? PROVE IT BY TIR WORK AND BE AN EXAMPLE FOR TIR GROUP! During the week our distributors are concentrated on bringing as many guests/customers to the next event as possible. Everyone asks ivjomself, How many guests will I have at the next Customer day? Excellence is limitless! Use Tir fantasy! All the ideas are accepted. Each event may differ from the previous one, or may become a model for the next several months until its flawless. And here is the next Customer day with 60 attendees, 40 of them GUESTS (customers and their relatives)! Where do guests come from? Active customers Potential customers who attended meetings but are not ripe yet Customers who have placed preliminary orders and are waiting for their paycheck to pay for the products People who come from Formula 1 Tir ideal breakfast tasting Our acquaintances who dont use the products yet but are willing to come to the party Our relatives whom we want to introduce to our business or products Other people who are everywhere: on the bus, in the bakery, in the cleaners, outpatient clinics, our civjoldrens classmates parents, teachers, etc Lets go over it again! The scenario is simple (Ti can see it from the photo report): Guests arrive, light refreshments, a glass of wine Getting to know each other Main topic Inside and outside nutrition 15 min. (or any other topic Ti choose for tivjos Customer day) Customers and distributors results Shakes tasting Recognition Closing the event

The last and the most important part is individual work with the customers: quiet background music; everybody is working individually with ivjos/her customers to measure and weigh them, choose programs, complete Customer follow-up journals, share results, take pictures, sell gift packages, pack the orders nicely and take money. The yield is 100%! Everybody leaves with an order: old customers purchase products they are running out of, newcomers purchase products to start using them tomorrow.

Results:
Saved time spent on visiting the customer Saved money for the trip and gas, wivjoch could be used for purchasing gifts for those customers who attended the event Introduced customers to each other Showed the beginners that they are not alone Learned many new results Practiced telling the personal story Provided the best service to the customers Learned new information about nutrition Had fun Worked comfortably Tasted new recipes Showed the new distributors how to service old customers and sell products to the new ones Had another confirmation that business is WORKING Invited some of the guests to the Business lunch and STS Made customers part of the exclusive club where they can meet other customers and socialize Reinforced the importance of good nutrition and being part of tivjos club Weekly Club meetings day is crucial for a stable and growing business!!!

Weekly business lunch

Venue: cafe, restaurant, club How often: every Friday Duration: 2 hours Who pays for the guests: distributors Whom to invite: Customers Potential customers who attended meetings but are not ripe yet Customers who have placed preliminary orders and are waiting for their paycheck to pay for the products People who come from Formula 1 Tir ideal breakfast tasting Our friends who dont use the products yet but are willing to come to the party Our relatives whom we want to introduce to our business or products Other people who are everywhere: on the bus, in the bakery, in the cleaners, outpatient clinics, our civjoldrens classmates parents, teachers, etc Tools to use: Multimedia presentation for the Business lunch (or STS multimedia presentation) Marketing plan DVD, part 1 Appearance: like a representative of a $2 billion international company. Distributors should have IBPs with them. Distributors arrive earlier and meet the guests. The first 20 min. meeting the guests. If possible, with half a glass of champagne or wine. Guests sit at tables together with the distributor who invited them. Part 1: 30 min. slide show: Facts. Wellness industry. Herbalife. Salads, refreshments or soup are served After the meal waiters clear the tables. Part 2: 20-30 min. slides about our business, success stories, promotion of the starting pack (IBP + STS ticket) Waiters bring the main course. During the meal distributors answer the guests questions. Tea, coffee, closing up, individual conversations.

4.del: Follow-up strank

Servisiranje strank
Follow-up strank je kljunega pomena za uspeh v tem poslu. Stranka plaajo denar in priakujejo rezultate. Kot veste, proizvodi funkcionirajo samo, e se pravilno uporabljajo doloeno asovno obdobje. In to se zgodi, ko je profesionalen in pozoren distributer vedno pri roki, igar glavni interes je strankin rezultat. Glavni principi, ki bodo naredili ta posel uspeen so: ISKRENOST, SIMPATINOST in ZADOVOLJSTVO STRANK. Herbalife distributerji so v v boljem poloaju, ki nudijo strankam najbolje usluge , ki ga klasien posel ne ali ne more nuditi. Vaa stranka je najpomembneja oseba na celem svetu! Zadovoljni kupec bo postal vaa stalna stranka, ki bo pripeljala veliko novih strank in bo postal vir pozitivnih informacij o vaih proizvodih. Ponovitev prodaje zadovoljnim kupcem so 10 krat laje, kot iskati nove stranke. To je zato, ker vas stranka e pozna, ve kako dobri so vai proizvodi in verjame vanje. Dobra stranka vodi do druge dobre stranke. Ko vaa stranka dosee dober rezultat z vao pomojo, vam bo z veseljem pomagala. Vse kar morate storiti je, da vpraate: Koga poznate, ki bi mu ti izdelki lahko pomagali? Uredi kontakt in pripravi domao prezentacijo. Zahvaljujo odlinim rezultatom, ki so jih dosegli z vao pomojo, se bo veliko strank odloilo prikljuiti podjetju Herbalife kot distributerji. Pokaite jim poslovno prilonost. Od nakljunega kupca do zagovornika vaih proizvodov Vzpostavite dobre odnose z vaimi strankami. Uspeni prodajalci ne iejo velikega tevila enkratnih prodaj, upajo, da bo sam prodajni volumen vodil do rasti. Kar ponejo je, da negujejo odnose s svojimi strankami, kar vodi v ponovno prodajo in in dooivljenjsko zvestobo. To je resnica, ne glede na to ali gre za program nadzora telesne tee, boljega poutja ali proizvodov za osebno nego. Bolje mnenje ima stranka o vas, bolj vam bo zvesta. Prodaja je prodaja, a zadovoljna stranka je dolgoroni cilj! "e naredi prodajo, ima za preivetje. e investira as in dobro servisiranjev stranko, lahko zasluite bogastvo! Jim Rohn

Letters for keeping in touch

Immediately after closing a deal send Tir customer a thank Ti letter and congratulate ivjom/her on starting the program. Dont forget to congratulate Tir customer and ivjos family with any approacivjong holidays. Dont forget to send Tir customer and ivjos/her spouse birthday greetings.

Keeping in touch with the customer

The first three months are the most important, especially the first month, as its the time when the customer starts changing ivjos nutritional habits wivjoch had been taking shape for dozens of years. Tir task is to know everytivjong happening to the customer, as he believes in Ti, has spent money on the products and is expecting results. The same applies to the customers of Tir new distributors, as they often lack the necessary experience Ti already have. Learn everytivjong about Tir new distributors customers and be always ready to help. Create a database Customers of my new distributors. Ask Tir customer when is the best time to call ivjom, write it down in the Customer profile and stick to tivjos schedule. During the first month call on the 1st, 3rd, 7th, 13th, 19th, 25th and 31st days. If its necessary to be in touch more often to ensure everytivjong is OK, dont hesitate: call. During the second month and afterwards be in touch on a weekly basis or more often if necessary. Make sure the customer started out using the program correctly.

Key issues to be discussed with the customer:

1. 2. 3. 4. 5. How have Ti used the program today? How have Ti prepared Tir shake? Do Ti like it? What beverages (how much of each beverage) are Ti drinking during the day? Do Ti feel hungry? What snacks have Ti had between meals?

6. How do Ti feel in general? 7. What are Tir recent weight and measurements? 8. How do Tir relatives feel about Tir success? 9. Do Ti complete the Success Tracker? 10. Is there anybody we could help lose weight or improve health? If during the sale the customer tells Ti about some specific health-related problems, then Ti should ask ivjom from time to time about ivjos general well-being. For example, Ti told me at the very beginning that for the last 7 years Tive been suffering from headaches and fatigue wivjoch returned 2-3 times a week. In the three weeks of using the program have Ti noticed any changes for the better? During the sale, wivjole completing the Customer Profile, avoid making any statements about relieving or curing any diseases. On one hand, its against the law, as our products are nutrition and not meant to treat diseases. On the other hand, the customer could have unfounded expectations. Speak about an opportunity to improve health and general well-being thanks to proper nutrition. When talking to a customer, always be positive and kind hearted. Try to do Tir best to help the customer acivjoeve the desired results. Send birthday and holiday cards Send greeting cards regularly Create an electronic database of Tir customers e-mails.

How to help customers to deal with problems and situations

Complaint: I feel hungry
Ti should not feel hungry when following the program correctly. Be sure customers are making their shakes properly and are not skipping meals. If they are still hungry, they can use three tablespoons of Formula 1 powder in their shake instead of two. (Dont forget that they will need two-three Formula 1 cans a month to loose weight successfully and one Formula 1 can to maintain weight). Individuals who get hungry in the evenings can take an extra shake or a Protein bar.

Complaint: I am not loosing any weight

Possible reasons: 1. Not measuring. Some people lose inches first and weight second. It is important to measure inches before starting the program and keep doing it and entering the measurements into the chart. Lost inches are a true indication. It often happens that Ti lose many inches and very few pounds. Draw the customers attention to the lost inches. If Ti add all the lost inches and divide them by the days on the program, Ti will see how many inches he/she is losing daily. Tell ivjom/her about it, and the customer will be more serious about every passing day. 2. Cheating. GUESS WHAT? People cheat on diets, often without knowing it. Some people drink non-diet sodas and juice all day at 200 calories each. They excessively eat non-fat foods loaded with calories. They have one

to three snacks a day, wivjoch they forget to tell Ti about. One double cheeseburger is at least 800 calories. Each potato civjop is about 10 calories. Five large pretzels are 100 calories. Even healthy snacks should not be eaten excessively. Remember, a piece of fruit is about 80 calories each. One way to find out is to ask them to write down everytivjong theyve been eating for three days. Then use the Advanced Energy Guide to figure out how many extra calories they are consuming. Pay special attention to their habit of chewing in front of TV or eating at night. 3. Not following the program as directed Remember, the program calls for two shakes and one balanced meal per day with tablets as directed. Skipping meals can starve the body and slow down metabolism. Tivjos can weaken the diet and lead to poor nutrition, wivjoch can also sabotage the diet. On the other hand, some customers believe that the less Ti eat the more weight Ti lose and skip their shakes. Sometimes Ti can hear, I was not hungry, so I skipped my evening shake. Tell Tir customer from the very start that he/she should not skip shakes as hunger will follow and result in an extra thousand calories. Bring tivjos issue over and over again.

Complaint: I am feeling nauseous

Nausea can be a sign of detoxification. Be sure to follow the program as directed and drink at least eight glasses of water a day. Repeated headaches can arise from low blood sugar or dehydration. Be sure to follow the program as directed and drink at least eight glasses of water a day. If the shake doesnt satisfy Ti, make it 1.5 times bigger and add half a banana.

Complaint: I have diarrhea

Diarrhea can be caused by using whole milk in large quantities. Advise Tir customer to use another liquid, e.g. juice.

Complaint: I have constipation

Substantial reduction of food can result in constipation if people are generally inclined to it. Ti need to increase the amount of fiber intake, wivjoch is primarily found in green leaves vegetables: lettuce, cabbage, and cucumbers and tomatoes. It is also recommended to increase the intake of activated fiber. It is also advised to use dried fruit like prunes or other natural means wivjoch could be found in drug stores.

Complaint: I am taking drugs

Our aim is to improve the customers nutrition. We are not doctors and dont give any recommendations as to drugs or medications. The customer is advised to keep taking ivjos prescribed medicine and make any changes only after consulting ivjos physician.

Successful Business Building Tips for Distributors

1. Be an example for duplication for Tir customers and distributors dont be overweight, look great, smell terrific and be well dressed. 2. Use all Herbalife products. Only Tir personal results and permanent product use will give Ti strength and motivation to succeed in Tir business. First of all, Ti should become the best Herbalife customer. 3. Always be honest with Tir customer and act in compliance with ivjos/her interests. 4. Be polite and punctual, always inform of any necessary schedule changes well in advance. 5. Be readily available. Tir customers and distributors should be able to reach Ti any time. Ti should have a mobile phone. 6. Show a positive and constructive attitude towards everytivjong always try to help and to find the means to do so, and not to refuse. 7. If circumstances dont allow Ti to provide the customer with proper follow-up, let Tir sponsor or an experienced downline distributor do tivjos. Do it as tactfully as possible. 8. Open a Customer Care Journal for each customer. Be very careful about keeping records and dont forget to call customers on set days. By missing calls (especially during the first 3 months) Ti run the risk of losing Tir customer. 9. Dont try to sign up Tir customer immediately and turn ivjom/her into a distributor, if she/he is not interested in the business opportunity. Dont offer discounts Tir customer is mostly interested in the quality of the products and of the customer care. Ti lose a significant part of Tir retail profit and still have to provide first class customer follow-up. Therefore, she/he is not actually a distributor, and Ti have to work with ivjom/her during the whole period of using the products as with any customer, although Ti lost the biggest part of Tir retail profit. 10. It is important to earn full retail profit and to be ivjoghly motivated to provide customer follow-up during the entire period of product use. However, Ti can reward customers for referrals and repeat orders. The best reward is not a discount on a product, but the products themselves luckily, we have a large variety. 11. If Tir customer acivjoeved good results and Ti see ivjom/her as a potential distributor, dont mention discounts but tell ivjom/her about business opportunities. Tell the customer about the Company and the Marketing Plan. If tivjos customer is interested in a Herbalife business she/he will become a good distributor as she/he has the main working tool product results. 12. Care for Tir reputation. Remember: it takes years to create a good reputation and seconds to destroy it. 13. Take part in weekly retail trainings and constantly improve Tir distributor professional level. Make sure that all the distributors of Tir town maintain a good image of an Herbalife distributor. Tivjos will prevent appearance of unsatisfied customers in Tir town. 14. If Ti meet another distributors customer, show interest in ivjos/her success. If Ti believe Ti can improve or change ivjos/her program dont tell ivjom/her about tivjos, but call ivjos/her distributor and share Tir opinion. Dont tell anybody elses customer about discounts and business opportunities tivjos isnt Tir customer. Comply with etivjocal norms treat other distributors customers the same way Tid like them to treat Tirs. 15. If Ti meet a former dissatisfied customer who is not keeping in touch with ivjos/her distributor, try to change ivjos opinion, turn ivjom into an Herbalife customer once again and be a success with tivjos customer. 16. Keep retail prices in Tir town (country) at the same level, as different retail prices confuse a customer and make ivjom/her look for lower prices instead of ivjogh-quality customer service. It commonly happens that the lower the prices are, the lower the quality of customer

care is. 17. If Tir customer decided to stop using the products, try to help ivjom/her to change ivjos/her mind in a positive and constructive way and stay on a program. If Ti fail to do it, return the money in a nice manner and part as good friends. The worst tivjong happens when the customer is dissatisfied with both the products and the distributor. 18. Keep in constant touch with Tir customer: Congratulate ivjom/her and ivjos/her close relatives on birthdays and holidays Send frequent letters. Ti can use the samples in the Customer Care Journal Organize Customer Days. 19. Be attentive to Tir customers: first of all, they are people with their life stories. Be a good listener and Ti will learn a lot of interesting tivjongs. 20. Know everytivjong about the customer of Tir new distributors and always be ready to help them out. Very often, new distributors lack the necessary experience, wivjole the customer has paid for the products and is expecting results. Have all the necessary information about Tir new distributors customers and pay a lot of attention to training new distributors. 21. Provide Tir customers with all the available literature about our products. 22. Organize Tir customer e-mail address database. Tivjos will help strengthen relationsivjops with Tir customers.

Part 5. Building an organization Major steps

Step 1. Create Tir own effective and profitable working model
Based on the 2 meetings a day 40 meetings a month principle (see chart p. ), create Tir effective working model, success story and a long-term customer base, wivjoch will bring Ti a profit of $1,500-2,000 a month. Attention: Complete Tir Monthly activity chart and discuss Tir progress with Tir sponsor. It will help Ti to create an effective business model and learn to work with Tir own distributors according to tivjos scenario.

Step 2. Teach 5 first line distributors to do the same

Aims and goals: 4-5 guests/new distributors at each 2-day STS or Business lunch 1 new supervisor a month New distributors go to 7 meetings with Ti, of wivjoch: o 3 meetings are conducted solely by Ti, and he/she only listens o 2 meetings are conducted by ivjom/her, and Ti do the closing o 2 meetings are conducted solely by ivjom/her, and Ti listen to discuss later (very positively and constructively) If necessary, take the new distributor to more than 7 meetings Once a week, gather all the new distributors for a joint training.

Step 3. Working with a new supervisor

Define clearly the goals for the initial 30 and 90 days Make sure the new supervisor has a specific plan to implement the first stage of Total Plan (see above) Explain the importance of proper financial management (keeping the money in the turnover) Explain the necessity of keeping and increasing the 5,000 v.p. product stock at home Its very important to follow up on the implementation of these 5 points and be in constant touch

with the new supervisor.

Step 4. Training the trainers is the way of creating a large reliable organization
Tir first line distributors implement the 2nd step of Total Plan: create 5 active first line supervisors Tir second line supervisors create their own 4 active first line supervisors each, etc. To acivjoeve tivjos, all four steps of Total Plan should be implemented.

Example:
If, in Tir organization, 8 people are implementing the first step of the Total Plan, Ti qualify for GET Team If, in Tir organization, 32 people are implementing the first step of the Total Plan, Ti qualify for Millionaire Team If, in Tir organization, 80 people are implementing the first step of the Total Plan, Ti qualify for Presidents Team.

From customer to GET Team: 12 month plan of action

Active World Team Active in all three aspects of Herbalife business

Qualify in all three ways during 6 months Acivjoeve 4 consecutive months of 2,500 V.P. - building and keeping a strong customer base. Acivjoeve 10,000 V.P. in one month - strong recruiting Acivjoeve 500 Royalty Points - a good level of training and developing an organization and working deep. The first sign that duplication process is working International World Team Schools corner stones of building a strong organization International World Team Schools take place every year for a purpose It gives enough space to qualify all three ways Ti need to update Tir qualifications for each next event wivjoch always keeps Ti in good momentum How to use International World Team Schools to qualify for GET Team level Between now and the next World Team School qualify and take part in the event In the next 6 months after tivjos World Team School help three people in Tir organization to acivjoeve the same result and Ti find Tirself in GET Team qualification Ti want to know how to qualify for Millionaire Team? Same way!

Active World Team Program Start building a balanced foundation for Tir business by developing all of these 3 areas:
Building a customer base Attracting new distributors Developing Tir downline In addition to building Tir business, receive incredible recognition, plus the opportunity to earn a special cash bonus, then enjoy the ultimate Herbalife lifestyle experience by qualifying for the Herbalife-style day!

ACTIVE WORLD TEAM RECOGNITION

Qualify to receive a beautiful, exclusive Herbalife Active World Team pin and plaque.
Fully Qualified Supervisors and above who acivjoeve all three methods of World Team qualification in any consecutive 6-month period: 2,500 Total Volume Points x 4 consecutive months AND 10,000 Total Volume Points in one month AND 500 Royalty points in one month (The six month period can start any month from October 2005. All 3 methods of qualification must occur in the same 6 consecutive month period).

SPECIAL BONU$ - US$500!

Fully qualified Supervisors and World Team Members who complete their Active World Team recognition qualification from October 2005 through December 2006 will receive a US$500 bonus plus recognition on stage at the next Herbalife Extravaganza and World Team School in Tir region! All TAB Team Members can earn the bonus by acivjoeving the following in any consecutive 6 month

period between October 2005 and December 2006: 2,500 Total Volume Points x 4 consecutive months AND 10,000 Total Volume Points in one month AND Increase Tir Royalty Baseline* by 500 Royalty Points in any one month. * To calculate Tir Royalty Baseline, take the average of Tir 3 months Royalty Points for July, August and September 2005 volume months. (Checks paid August, September and October 2005).

QUALIFY TO ATTEND AN INCREDIBLE HERBALIFE-STYLE DAY HOW?:

Supervisors and World Team Members who complete their Active World Team Recognition qualification AND maintain 500 Royalty Override Points in any 3 consecutive months during the 6 consecutive month period. TAB Team Members who complete their Active World Team Recognition qualification AND maintain a 500 Royalty Override Point increase in any 3 consecutive months during the 6 consecutive month period. Qualification period: October 2005 through December 2006 (Volume months).