Knowledge

Knowledge is the ability of a person to understand the situation and act effectively. Philosopers,thinkers,scientists are considered to process a knowledge because of their ability to abstract,understanding.

What is Knowledge Management?

KM has following processes Define,capture,manipulate,store and develop Develop information systems for Knowledge creation Design applications for improving organizations effectiveness Create knowledge

What is Knowledge Management?

What are your ideas? What have you read? What have you heard? What do you imagine?

Classic Data to Knowledge Hierarchy

Wisdom Knowledge Information Data

Characteristics of Knowledge
Knowledge is a human act Knowledge is the residue of thinking Knowledge is created in the present moment Knowledge belongs to communities Knowledge circulates through communities in many ways New knowledge is created at the boundaries of old McDermott [1999]: Why information technology inspired but cannot deliver knowledge management. California Management Review, Vol. 40, No. 3, pp. 281 288. Changes in dynamic knowledge are often Rapid Radical Discontinuous Non-linear

4.6 Knowledge Management

Knowledge management (KM) Knowledge Intellectual capital (or intellectual assets)

Knowledge Management (continued)

Explicit Knowledge
(above the waterline)

Tacit Knowledge
(below the waterline)

Knowledge Management (continued)

Knowledge management systems (KMSs) Best practices

Knowledge Management System Cycle

Create knowledge Capture knowledge Refine knowledge Store knowledge Manage knowledge Disseminate knowledge

Knowledge Management System Cycle