QUESTIONNAIRE FOR NON-WEBSITE OWNERS OF BUSINESSES

Contact information: City: Name of the company: Title of person contacted: Phone: Mobile phone (Optional):

1. How many types of Business do you currently do? a. Single b. Multiple 2. a. b. c. d. e. f. g. h. i. j. k. l. m. n. o. p. What is the nature of the Retail / Service you provide / offer ? Computer Hardwares Computer Soft wares Consumer Electronics Apparel Health and Beauty Jewelry flowers Gifts Hotels Restaurants Tour Operators Travel Agents Real estate Home Decors Tools and Gardens Sports goods and Sportswear

3. How many branches do you currently have ? a. 0 b. 1-4 c. 5-9 d. 10-20 e. 21-50 f. 51-99 g. More than 100 4. Had you ever considered offering your products / services Online ?

a. Yes b. No 5. If Yes, what limitations and challenges did you face while setting-up Online sales ? a. Lack of Technical Knowledge b. Lack of Time c. Monetary Limitation d. Lack of staff e. Others, please specify ________________ 6. Would you still prefer to sell Online? a. Yes b. No c. May be 7. If Yes, please mark the most important and, the least important reason, from among those given below (1 being Most important and 2 being Least important), in terms of benefits expected from online functionality? Developing the company image ____ Just a presence on the World Wide Web _____ Raising the Quality of service for Customers and increasing profits through online sales ___ Increase informed customer s number ____ 8. Do you want your Online presence to be Independent, or in Complimentary existence with other retailers ? a. Independent b. Complimentary Existence 9. Which among the following kinds of websites would you consider suitable for your business ? a. Brochure Websites that provide information to your visitors about your services and how you can be contacted. (Price is Under pounds 1000) b. Content Managed Websites that allow you to update your content yourself. (2000 3000) c. E- Commerce Websites that allow the sale of goods online (2000 - 10000) 10. How would you like to pay for the Online service provided to you a. Monthly b. Every 3 months

c. Down Payment