Summer Training ReportOn

Market Execution in Hindustan Coca Cola Beverages Pvt. Ltd.

Submitted in Partial Fulfillment of the Requirements for the Masters Degree inBusiness Administration Program Submitted By: Parijat Dubey University Roll No. 09060500072 2009-2010

COER School of Management Uttarakhand Technical University, Dehradun

ACKNOWLEDGEMENT

I express my gratitude to the Hindustan Coca-Cola Beverages Private Limited (HCCBPL) for having given me an opportunity to work with them and make the best out of my internship. I would like to thank Mr. Sandeep, Area Capability Manager without whom an internship with, Hindustan Coca-Cola Beverages Private Limited (HCCBPL) would not have been possible. I thank my trainers, Mr. Naresh Sir and Mr. Aamir Shaikh for having trained me and constantly guided and supported me throughout the training period. I would like to thank Mr.Manoj Pathak, Area Sales Manager, who encourage & inspired me a lot during my internship. I am also grateful to Ms. Mrunmai who kindly helped me to get into this value enriching internship. My heartfelt gratitude also goes out to Mr. Jyotiba Belagaokar, Pre-Seller at HCCBPL for having co-operated with me and guided me throughout the two months of my internship period. I thank my college, COLLAGE OE ENGENNERING, ROORKEE, for having given me this opportunity to put to practice, the theoretical knowledge that I imparted from the program. I thank Head Of The Department Mrs. Veera Lakshmi Mittal &guide Mrs.Himadri Pukan for having guided and supported me through the course of the internship. I take this opportunity to thank my parents and friends who have been with me and offered emotional strength and moral support.

DECLARATION

I ,09060500072, Parijat Dubey hereby declare that this report is a bonafide record of Market Execution at Hindustan Coca Cola Breverages Pvt. Ltd., Pune during the period of 21/06/2010 - 31/07/2010 under the guidance of Mrs. Himadri Phukan, Faculty of MBA, COER-SM, Roorkee. The project has been undertaken in the partial fulfillment for the Degree of Masters of Business Administration of Uttarakhand Technical University.

PARIJAT DUBEY

MRS. HIMADRI PHUKAN

PREFACE

The summer training programs are designed to give the practical knowledge of corporate world. Training is usually meant for such vocations where advanced theoretical knowledge is to be backed up by practical experience on the job and it is because of this reason that summer training programs are designed. So, that the future manger must be ready to take the future responsibilities. It was exactly in this context that I was privileged enough to join coca cola- one of the biggest brand in beverages in the world. I achieved lots of experience and confidence over the past eight week which will help me to take the future responsibility on my shoulder. During this period, I was given to find out the Market Execution. In the training program I had tried my level best to arrange the work in systematic and chronological way. This endeavor work shall provide the coca cola marketing department, an idea about market condition. Therefore it hoped with all sincerity that this work shall be of definite use to the organization.

EXECUTIVE SUMMARY

Over the last few years hundreds of companies have greatly improved their performance &the graph of growth through superior sales promotion services. Today many companies are building on these foundations and are tuning their products in Soft drink segment into a formidable competitive weapon. Sales Promotion services have become a subject of huge interest in recent years. Sales Promotion Services is growing because:  In the face of ever increasing competition in organizations feel it is important to build reliable & sustainable processes with focus on strong relationships with customers.  Significant revenue & profit gains can be made from successful Sales Promotion Activities that improve efficiency & help serve customers better & faster. The different distribution channels are as follows:" 1. Eating & Drinking 2. Convenience 3. Grocery

 Activation is the key part of Coca-Cola marketing strategy  Company believes that soft drink sell is not a planned sell it's a impulse buying, and activation create impulse for buying  For improvement of Coca-Cola market, a proper research work has done. Sales Promotion Strategies are offering new & better ways of addressing industries objectives.

Coca-Cola has developed a unique sales promotion strategy that offer a unique way to increase the sales of the soft drink.

TABLE OF CONTENTS Objective of the study

CHAPTER 1        Company profile History of soft drink in Maharashtra History of soft Drink in India Historical Background of Coca-Cola The Coca-Cola Pune Plant Distribution System Mission, Vision & Value

Page No. 8

10 11 12 13 16 18 19

CHAPTER 2  Competitors to HCCBPL  Customer CHAPTER 3  Outlet Structure Of Coca-Cola In India  What is Market Execution?  What is RED? CHAPTER 4     Research Methodology Limitation Observation Problems

22 23

30 31 32

36 37 37 38

CHAPTER 5  Data analysis  Finding  Suggestion CHAPTER 6  Conclusion  Recommendation 49 50 40 46 47

CHAPTER 7  Questionnaire  Bibliography 52 53

LIST OF FIGURES AND CHARTS

      

Page No.
16 20 24 25 26 27 29

Fig.1 Distribution Chain at HCCBPL, Pune Fig.2 Vission For Sustainable Growth Fig.3 Organizational Chart of HCCBPL, Pune Fig 4 Organizational Structure Fig.5 Organization Structure in Coca-Cola , India Fig 6 Organization Structure of the sales Department in HCCBPL, Pune Fig.7 Segmentation Model

OBJECTIVES OF THE STUDY

1) To measure the performance of distributors in the outlets. 2) Reasons/causes for the low sales by the retailers. 3) To facilitate and maintain high sales of our product through the retailer concerned.

CHAPTER 1 INRODUCTION

Company profile
Coca-Cola, the product that has given the world its best-known taste was born in Atlanta, Georg-ia, on May 8, 1886. Coca-Cola Company is the worlds leading manufacturer, marketer and distributor of non-alcoholic beverage concentrates and syrups, used to produce nearly 400 beverage brands. It sells beverage concentrates and syrups to bottling and canning operators, distributors, fountain retailers and fountain wholesalers. The Companys beverage products comprises of bottled and canned soft drinks as well as concentrates, syrups and not-ready-to-drink powder products. In addition to this, it also produces and markets sports drinks, tea and coffee. The Coca-Cola Company began building its global network in the 1920s. Now operating in more than 200 countries and producing nearly 400 brands, the Coca-Cola system has successfully applied a simple formula ona global scale: Provide a moment of refreshment for a small amount of money- a billion times a day. The Coca-Cola Company and its network of bottlers comprise the most sophisticated and pervasive production and distribution system in the world. More than anything, that system is dedicated to people working long and hard to sell the products manufactured by the Company. This unique worldwide system has made The Coca-Cola Company the worlds premier softdrink enterprise. From Boston to Beijing, from Montreal to Moscow, Coca-Cola, more than any other consumer product, has brought pleasure to thirsty consumers around the globe. For more than 115 years, Coca-Cola has created a special moment of pleasure for hundreds of millions of people every day. The Company aims at increasing shareowner value over time. It accomplishes this by working with its business partners to deliver satisfaction and value to consumers through a worldwide system of superior brands and services, thus increasing brand equity on a global basis. They aim at managing their business well with people who are strongly committed to the Company values and culture and providing an appropriately controlled environment, to meet business goals and objectives. The associates of this Company jointly take responsibility to ensure compliance with the framework of policies and protect the Companys assets and resources whilst limiting business risks. The biz.system of cocacola in India directly employs approximately 6,000 people, & indirectly creates employment for many more related industries throw our wash procurement, supply and distribution system. The vast Indian operations comprise 25 companies owned bottling operations & 24 franchises owned bottling operations. The apart a network of contract packers also mfg. a range of the product for company. On the distribution front, 10 tone trucks, open-bay three wheelers that cannavigate the narrow alleyways of Indian cities, ensure that our product available in each corner of the country. The coca cola is responsible for the mfg. distribution & sales of product across the country.

10

HISTORY OF SOFT DRINK IN MAHARASHTRA

When Coca- Cola re-entered the Indian market The Hindustan Coca cola Beverages Pvt. Ltd. of Pune, Maharashtra on lease for 20 years in 1997-98 started its operation. The first product launched by Hindustan Coca Cola Beverages Pvt. Ltd. of Pune was Coca-cola and after that all the remaining products came in the Maharashtramarket. At present the work force capacity of the Hindustan Coca Cola Beverages Pvt. Ltd. is 126 including all the departments. The soft drink market in India is quite wide. The production of soft drink in Maharashtrawas stated on 27th with March 1967 with installation of a Coca Cola bottling plant in Mumbai under the auspicious guidance of late industrialist Mr. Dharma Chad Kumari which was named as Sea city Beverages Pvt. Ltd. The company controlled the lions share in the soft drink market for nearly 10 years. Parle also entered this field in Maharashtrawith the installation of bottling unit in collaboration with Mr. Rajendra Poddar in the name of Orient Beverage Pvt. Ltd. In 1997 with the advent of Janta Party Government, it created trouble for Coca Cola which led to withdraw its operation from India. After the withdraw of Coca Cola from India the Parle monopolized the soft drink market in Maharashtraand took a lions share of the beverages product from the industry even after Mc. Dowell pure drinks and local drinks entered into the market. They would not complete with Parle. Once again with the liberalization of economy in 1991. Pepsi Food Ltd. Entered in the India market. It shared its bottling of products in Maharashtra by Sea city Beverages Company on 24th March 1991 owned by Kamani's collaboration with Birla Group, which was once the bottling plant for Coca-Cola. After the re-entry of Coke in 1993 the market scenario of Maharashtraalso changed dramatically. Coca cola establishes its bottling plant in Pune to counter its archrival Pepsi. A soft drink is a non-alcoholic beverage. It is artificially flavored and content no fruit juice or pulp. The invent of soft drink is really a classic example of today's marketing theory which says The real marketing spirit of marketing man lies behind the fact of identifying a need, a real need of consumer and providing him the product to fulfill his need.

11

HISTORY OF SOFT DRINK IN INDIA

The first brand of soft drink Gold spot established 53 years ago. Before all empowering CocaCola entered the country to dominate the soft drink market, the history of soft drink in India is quite drinking old. Down the ages, people consume soft drink to give them a refreshing feeling. Gold spot is considered as the first brand of soft drink in India, it was introduced in 1965. Coca- cola at the same time entered the Indian mark t .and dominated the whole market. It faced no though competition from the domestic market. Due to certain circumstances the Coca cola Company discontinued its operations in India. In 1993 Coca Cola was launched in Agra (India) again with a slogan of "OLD WAVE HAVE COME AGAIN" Joining the hand with Parle export Pvt. Ltd., The Company was trying its best to regain prestige which it had before. At present only Coca Cola and Pepsi Food are giving tough competition to each other. Coca Cola was the first foreign drink came in India in the year 1965. Coca cola had a very good beginning in the Indian market and it hardly faced any competition in India. The marketing people did not even require advertising Coca Cola. This extra ordinary success of soft drink could be attributed to following factors. Later in 1970, it introduced Limca a lemony soft drink. Before limca they had tentatively introduced by Cola-Pepsi which they had to withdraw soon in the face battering confrontation with Coca-Cola. The Indian drink had a significant opportunity in 1977 when Coca Cola decided to wind up its operation rather than bowing to the government of India insistence of dilution of equity.

12

HISTORICAL BACKGROUND OF COCA COLA

Coca Cola is a very popular cola (a carbonated soft drink) sold in stores and restaurants in more than 200 countries. lt is produced by the Coca-cola Company which is also often referred to as simply Coca cola or coke. Coke is one of the world's most recognizable and widely sold commercial brands; its major rival is Pepsi. Originally intended as a patent medicine when it was invented in the 19th century, Coca-cola was bought out by businessman Asa Griggs Candler, whose marketing tactics led Coke to its dominance of the world soft drink market throughout the 20th century. The Coca -cola Company owns and markets other soft drinks that do not carry the Coca -cola branding, such as Sprite, Fanta, and others. Coca cola was invented. In Atlanta, Georgia, by John S. Pemberton, originally as a coca wine caned Pemberton's French, Wine coca in 1885. He was ' inspired by the formidable success of European Angelo Mariani's coca wine Mariani.

PRODUCT HIGHLIGHT
The world's favorite drink. The world's most valuable brand. The most recognizable word across the world after OK. Coca-Cola has a truly remarkable heritage. From a humble beginning in 1886, it is now the flagship brand of the largest manufacturer, marketer and distributor of nonalcoholic beverages in the world. In India, Coca-Cola was the leading soft-drink till 1977 when govt. policies necessitated its departure. Coca-Cola made its return to the country in 1993 and made significant investments toensure that the beverage is available to more' and more people, even in the remote and inaccessible parts of the nation. Coca-Cola returned to India in 1993 and over the past ten years has captured the imagination of the nation, building strong associations with cricket, the thriving cinema industry, music etc. Coca-Cola has been very strongly associated with cricket, sponsoring the World Cup in 1996 and various other tournaments, including the Coca-Cola Cup in Sharjah in the late nineties. CocaCola's advertising campaigns Jo Chaho Ho Jaye and Life ho to Aisi were very popular and had entered the youth's vocabulary. In 2002, Coca Cola launched the campaign "Thanda Matlab CocaCola" which sky-rocketed the brand to make it India's favourite soft-drink brand. In 2003, Coke was available for just Rs. 5 across the country and this pricing initiative together with improved distribution ensured that all brands in the portfolio grew leaps and bounds. Coca-Cola had signed on various celebrities including movie stars such as Karishma Kapoor, cricketers such as Srinath, Sourav Ganguly, southern celebrities like Vijay in the past and today. Its brand ambassadors are Aamir Khan and Hrithik Roshan.

GLASS 200ml,300Ml

PET 600ml,1.2L,2L,2.2L

CAN 300ml

13

THUMS UP TASTE THE THUNDER

Thums Up is a leading carbonated soft drink and most trusted brand in India. Originally introduced in 1977, Thums Up was acquired by The Coca-Cola Company in 1993. Thums Up is known for its strong, fizzy taste and its confident, mature and uniquely masculine attitude. This brand clearly seeks to separate the men from the boys. Glass 200ml,300ml Pet 600ml,1.2L,2L,2.2L Can 300ml

LIMCA
Lime n Lemoni Limca, Derived from nimbu + jaisa. Hence lime sa. Limca has been lived up to its promise refreshment and has been the original thirst choice of millions of consumers for over 3-decades. Born in 1971 has remained unchallenged as the No.1 Sparkling Drink in the cloudy lemon segement.

FANTA Dil Khol KE

Internationally Fanta - The orange drink of The Coca-Cola Company is seen as one of the favorite drinks since 1940's. Fanta entered the Indian market in the year 1993. Over the Years Fanta has occupied a strong market place and is identified as "The Fun Catalyst". Perceived as a fun youth brand, Fanta stands for its vibrant color; tempting taste and tingling bubbles taste that not just up lifts feelings but also helps free spirit thus encouraging one to indulge in the moment. This positive imagery is associated with happy, cheerful and special times with friends. Glass 200ml, 300ml PET 600ml, 1.2L, 2L, 2.25L Can 330ml

GLASS 200ml,300ml

PET 600ml,1.2L,2L,2.2L

CAN 300ml

SPRITE
Worldwide sprite is ranked as the No. 4 soft drink & is sold in more than 190 countries. In India, Sprite was launched in year 1999 & today it grown to be one of the fastest growing soft drinks, leading the clear lime category. Today Sprite is perceived as youth icon, why? With a strong appeal to the youth, Sprite has stood for a straight forward and honest attitude. Its clear crisp refreshing taste encourages the todays youth to trust their instincts, influence them to be true to whom they are and to obey their thirst. GLASS 200ml,300ml PET 600ml,1.2L,2L,2.2L CAN 300ml

14

MAAZA Yaari Dosti Taaza Maaza

Maaza was launched in 1976. Here was a drink that offered the same real taste of fruit juices and was available throughout the year. In 1993, Maaza was acquired by Coca-Cola India. Maaza currently dominates the fruit category. Over the year, brand Maaza has become synonymous with Mango. This has been the result of such successful campaigns like Taaza Mango, Maaza Mango and Botal Mein Aam, Maaza hai Naam consumers regard Maaza as wholesome, natural, fun drink which delivers the real experience of fruit. The current advertising of Maaza position it as an enabler of fun friendship moments between moms and kids as moms trust the brand asn the kids lovew its taste. The campaign builds on the existing equity of the brand and delivers a relevant emotional benefit to the moms rightly captured in the tagline Yaari Dosti Taaza Maaza. GLASS 200ml,300ml TEATRA 200ml MOBILE 600ml PET 1L,2L

MINUTE MAID PULPY ORANGE

Minute maid Pulpy orange The brand launched in its internationally successful minute maid pulpy Orange avatar is a naturally refreshing juice drink which offers an Unmatched taste experience to consumers due to the presence of real orange pulp This innovative consumer proposition is best explained by The brand tagline Refreshing orange, surprisingly pulpy. Minute maid Pulpy orange has been made available in two PET pack-sizes on the go1.25 liter bottle, priced at Rs.25 and 70 respectively.

MOBILE 250ml,400ml KINLEY PACKED DRINKING WATER

PET 1L

Water a thirst quencher that refreshes, a life giving force that washes all the toxins away. A ritual purifier that cleanses, purifies, transforms. Water, the most basic need of life, the very sustenance of life, a celebration of life itself. The importance of water can never be understated Particularly in a nation such as India where water governs the lives of the millions, be it as part of everyday rituals or as the monsoon which gives life to the sub-continent. Kinley water understands the importance and value of this life giving force. Kinley water thus promises water that is as pure as it is meant to be. Water you can trust to be truly safe and pure. Kinley water comes with the assurance of Safety from the Coca-Cola Company. That is why we introduced Kinley with reverse- osmosis along with the latest technology to ensure the purity of our product. Thats why we go through rigorous testing procedures at each and every location where Kinley is produced Because we believe that right to pure, Safe drinking water is fundamental. A universal need, that cannot be left to chance.

15

THE COCA-COLA'S PUNE PLANT

Coke begins its operation on 4th Sept. 1998 by taking over the franchise bottler. It is located at Pimpri Industrial Area, Pune. Plant is spread over an area of 1.75 acres and houses most sophisticated machinery to produce coca-cola and many other brands marketed by the company. The plant can produce around 24000 cases of soft drinks per day and employees 113 workers to do the same.

BUSINESS PLAN MODEL

DISTRIBUTION NETWORK
HCCBPL has a wide and well managed network of salesmen appointed for taking up the responsibility of distribution of products to diverse parts of the cities. The distribution channels are constructed in such a way that the demand of customers is fulfilled at the right place and the right time when it is needed by them.

A typical distribution chain at HCCBPL would be:

Production

Plant Warehouse

Depot Warehouse

Distribution Warehouse

Retail Stock

Retail Shelf

Consumer

Fig.1 Distribution Chain At HCCBPL, Pune

16

The customers of the Company are divided into different categories and different routes, and every salesman is assigned to one particular route, which is to be followed by him on a daily basis. A detailed and well organized distribution system contributes to the efficiency of the salesmen. It also leads to low costs, higher sales and higher efficiency thereby leading to higher profits to the firm. DISTRIBUTION ROUTES The various routes formulated by HCCBPL for distribution of products are as follows:  Key Accounts: The customers in this category collectively contribute a large chunk of the total sales of the Company. It basically consists of organizations that buy large quantities of a product in one single transaction. The Company provides goods to thesecustomers on credit, payments being made by them after a certain period of time i.e. either a month of half a month. Examples: Clubs, fine dine restaurants, hotels, Corporate houses etc.  Future Consumption: This route consists of outlets of Coca-Cola products, wherein a considerable amount of stock is kept in order to use for future consumption. The stock does not exhaust within a day or two, instead as and when required stocks are stacked up by them so as to avoid shortage or non-availability of the product. Examples: Departmental stores, Super markets etc.  Immediate Consumption: The outlets in this route are those which require stocks on a daily basis. The stocks of products in these outlets are not stored for future use instead, are exhausted on the same day and might run a little into the next day i.e. the products are consumed at a fast pace. Examples: Small sized bars and restaurants, educational institutions etc.  General: Under this route, all the outlets that come in a particular area or an area along with its neighboring areas are catered to. The consumption period is not taken into consideration in this particular route.

DISTRIBUTION SYSTEM

17

 Direct distribution: In direct distribution, the bottling unit or the bottler partner has direct control over the activities of sales, delivery, and merchandising and local account management at the store level.
 Indirect distribution: In indirect distribution, an organization which is not part of the

Coca-Cola system has control on one or more of the distribution elements (Sales, delivery, merchandising and local account management.  Merchandising: Merchandising means communication with the consumer at the point of purchase to convey product benefit, value and Quality. business locations to specifically merchandise our products. Sales people and delivery personnel both have this responsibility. In certain locations special teams who go into DEPARTMENTS INVOLVED IN THE DISTRIBUTION PROCESS The Distribution process mainly consists of three departments:  Distribution Department: It appoints distributors and establishes a distribution network, processes approved sale orders and prepares invoices, arranges logistics and ship products, co-ordinates with distributors for collections and monitors distribution stocks and their set-up.  Finance Department: It checks credit limits and approves sales orders in compliance with the credit policy followed by the firm, records collections from distributors, periodically reconciles outstanding balances from distributors, obtains balance confirmation from distributors and follows up outstanding balances.  Shipping or Warehousing Department: It dispatches goods as per approved by order, ensures that stocks are dispatched on a FIFO basis, ensures physical control over load out area and updates warehouse stock records in a timely manner.

18

MISSION, VISION AND VALUE:

Our mission, vision and values outline who we are, what we seek to achieve, and how we want to achieve it. They provide a clear direction for our Company and help ensure that we are all working toward the same goals.  OUR MISSION Our mission declares our purpose as a company. It serves as the standard against which we weigh our actions and decisions. It is the foundation of our Manifesto. To refresh the world in body, mind and spirit. To inspire moments of optimism through our brands and our actions. To create value and make a difference everywhere we engage.  OUR VISION Our vision guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable growth. People: Being a great place to work where people are inspired to be the best they can be. Portfolio: Bringing to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs. Partners: Nurturing a winning network of customers and suppliers, together we create mutual, enduring value. Planet: Being a responsible citizen that makes a difference by helping build and support sustainable communities. Profit: Maximizing long-term return to shareowners while being mindful of our overall responsibilities. Coca-Cola is guided by shared values that both the employees as individuals and the Company will live by; the values being:  LEADERSHIP: The courage to shape a better future  PASSION: Committed in heart and mind  INTEGRITY: Be real  ACCOUNTABILITY: If it is to be, its up to me  COLLABORATION: Leverage collective genius  INNOVATION: Seek, imagine, create, delight  QUALITY: What we do, we do well

19

Fig 2: VISION FOR SUSTAINABLE GROWTH

20

CHAPTER 2 COMPETITORS

21

COMPITITORS TO HCCBPL
The competitors to the products of the company mainly lie in the non-alcoholic beverage industry consisting of juices and soft drinks. The key competitors in the industry are as follows:  PepsiCo: The PepsiCo challenge, to keep up with archrival, the Coca-Cola Company never ends for the World's # 2, carbonated soft-drink maker. The company's soft drinks include Pepsi, Mountain Dew, and Slice. Cola is not the company's only beverage; PepsiCo sells Tropicana orange juice brands, Gatorade sports drink, and Aquafina water. PepsiCo also sells Dole juices and Lipton ready-to-drink tea. PepsiCo and CocaCola hold together, a market share of 95% out of which 60.8% is held by Coca-Cola and the rest belongs to Pepsi.  Nestl: Nestle does not give that tough a competition to Coca-Cola as it mainly deals with milk products, Baby foods and Chocolates. But the iced tea that is Nestea which has been introduced into the market by Nestle provides a considerable amount of competition to the products of the Company. Iced tea is one of the closest substitutes to the Colas as it is a thirst quencher and it is healthier when compared to fizz drinks. The flavored milk products also have become substitutes to the products of the company due to growing health awareness among people.  Dabur: Dabur in India, is one of the most trusted brands as it has been operating ever since times and people have laid all their trust in the Company and the products of the Company. Apart from food products, Dabur has introduced into the market Real Juice which is packaged fresh fruit juice. These products give a strong competition to Maaza and the latest product Minute Maid Pulpy Orange.

22

CUSTOMER
As coca cola has a wide range of products. Its customer also varies according to taste and preference. Coca cola is also available in can of 330ml which targets the upper income class and their sale is also confined in those particular places. Coca cola is available in cola, lemon, orange and juice flavor, accordingly customers have choice for. Among the products of coca cola Thumps-up has lead the way with 45% of market share Fanta stands third after Mirinda. Coca Cola Company has wide range of customers that falls under the distribution channels of marketing. Customers may be CNF, distributor, retailers to final customers, which are households.

23

Organizational Chart of Hindustan Coca Cola Beverages Pvt. Ltd.

Production Executive Manager (Production & Maint.) Maintenece Executive

Manufacturing

Lab Incharge Chemist

Manager (HR)

Exective/ Staff

Office Staff

Sales Manager

Executive /Staff

Worker

AGM

Finance Manager

Exective

Office

Marketing Op. Manager

Executive

Office

Manager Q.A

Chemist

ETP Operator

Worker

Fig.3 Organizational Chart Of HCCBPL, Pune

24

ORGANIGATION STRUCTURE

Vice Precident Supply Chain Cheif Finance Officer Human Resource Director Cheif Executive OffIcer Vice Precident BSG Regional Vice Precident (North) Regional Vice Precident (Central)
Fig. 4 Organizational Structure

25

ORGANIZATION STRUCTURE IN COCA-COLA, INIDA

AGM Unit 1

AGM Unit 2

AGM Unit3

AGM Unit 4

Region Finance

Region Human Resource Region Vise President Region Customer Service Region External Affairs

Region Cold Drink

Region Legal

Region BSG

Region Director Manager

Fig. 5 Organizational Structure In Coca-Cola, India

26

ORGANIZATION STRUCTURE OF THE SALES DEPARTMENT IN HCCBPL

Plant Manager

Route To Market

AGM

Human Resource Manager Area Sales Manager Fianance Manager Marketing Genral Sales Manager Cahnnel Manager Accounts Sales Executive

Maret Developer

Dristribution And Salesman

Area Capability Manager

Sales Trainers

Fig.6 Organization Structure of the Sales Department In HCCBPL, Pune

27

CHAPTER 3 THEORATICAL BACKGROUND

28

SEGMENTATION MODEL

Fig. 7 Segmentation Model

29

Outlet Structure of the Coca Cola in India

The outlets can be classified as per three criteria:  Consumption Pattern  Volume Pattern  Shoppers Profile

SEGEMENT
A) Eating & Drinking B) Convenience C) Grocery A) Eating &Drinking: Those outlets where people visit to ear of drink are known and eating and drinking outlets. Such as Restaurants and Hotels, Dhabas. B) Convenience: Convenience outlets ate those outlets where people visit regularly for various purposes like stationary shop, S.T.D Booth, Betal Shop and general Store. C) Grocery: Those outlets where people visit to purchase food grains and any of such things for future consumption and called as Grocery shops.

Based on Volume Pattern

According to the volume sale in the outlets the company has adopted a unique policy of categorizing the outlets in four different segments such as:

   

DIAMOND GOLD SILVER BRONZE

30

DIAMOND: Those outlets, which give an annual sale of Coca - Cola products more than 800
carats.

GOLD:Those outlets, which give an annual sale of Coca - Cola products more than 500 to799
carats.

SILVER:Those outlets, which give an annual sale of Coca - Cola products between 200 to 499
carats.

BRONZE: Those outlets, which give an annual sale of Coca':-Cola products less than 200
carats.

WHAT IS MARKET EXECUTION?

Execution of market means placement of company products at the sales counter with appropriate activation demand. In the above definition the term placement and marketing are very important. Placement in market execution is entirely different from marketing. In marketing, planning a product holds a much broad meaning while in marketing execution it refers to putting the products to those sales counters where the probability of market acceptability is very high. Right placement of product ensures its avability to the target customers in one hand while on other it provides the company fair expected sales Marketing demands now days are specifying their place day by day by getting popular among the retailers and distributors. Marketing elements means those marketing materials that help the retailers to display the product and look wise attract the busy and hurried customer to pick out few seconds to look out them and thus getting noticed for example tabletop, flanges, posters, bottle stands, etc. Providing marketing element help the product in one or more ways at the time of execution. One has to look both the prospective customers as well as retailers. When you put a product at an sells counter the retailer at the store level want the product to be advertise so customer visiting the outlet will notice and buy. Thus it helps the retailers to push the product towards the customers and attract he local customer to try the product i.e. product getting sold. Coca-Cola use RED (Right Execution Daily) for market execution all over India.

31

WHAT IS RED( RIGHT EXECUTION DAILY)?

1. CONCEPT OF RED:
Hindustan coca cola Beverages Pvt.Ltd. India division Under Eurasia Operating Group has been working on RED i.e. Right Execution Daily Since FEB 2006. RED (Right Execution Daily) is defined as tool to measure the performance of the distributor in the outlet by setting up some standards and parameters of execution. Coca cola company believes that its success depends on their ability to connect with consumer by providing them with a wide variety of choices to meet their desire, needs and lifestyles choices, company success further depends on the ability of their people by execute effectively every day.

2.MEET COCA COLA CUSTOMER:

Worldwide the coca cola company is no.1 in sales of sparkling Beverages & juices Drink, as well as no. 2 in sales of soft Drink & no 3 in sales of Bottled Water. Its our customers that are largely responsible for this unrelenting success.  Who are the customers? Coca cola customers are grocery stores, restaurants, streets, vendors, mass merchandisers, conveniences stores drug stores, movie theaters, & amusement parks-among others.  What do they do! Coca cola customer sells its products to consumers & shoppers, who enjoy the products at a rate of 1.5 billion servings a day.  Why is their role important? Coca cola customers make it possible for consumer & shoppers in local communities around the world to purchase & its broad purchase & enjoy its broad portfolio of quality beverages.

32

1. Market segmentation under RED.

Coca cola companys market can be segmented in RED along 3 lines- channel cluster, outlet volume and locality income. Number of shoppers or consumer in the given universe Coca cola attract the population by executing the following activities.  Bringing the cooler at the entrance.  Fixing the standee, sign at the entrance.  Fixing the combo Board at the entrance.\

How coca induce for the incident?

      BY putting cooler in prime position. By keeping the cooler pure & clean. By doing Rack Display. By fixing combo Board. By doing Table activation. Counter Top Display.

Outlet Activation According to RED (Right Execution daily)

RED (Right Execution Daily): It means to maintain the visional according to a fix set of coke product which is known as COLOJ-K, it means the set will follow a particular brand order. Thums-Up will take first place after t.4.at sprite or Limca , Fanta, Maaza and water or soda will take this RED also take care of the S.G.A ( Sells Generating Assets) Activation - Activation means doing things in and around the coke outlet that triggers Consumption / Purchase of CocaCola Products. The important parts of activation are:  Placement of visicooler at Itot spot location availability of the products.  Right location of display racers  Impactful Communication of price message

33

The visicooler standards of all the channels Diamond Gold Silver Bronze Low 20c/s 7c/s 4c/s Ice Box Medium 20c/s 9c/s 4c/s Ice Box High 20c/s 9c/s 7c/s Ice Box

To measure the impact of Right Execution Daily (RED) a survey is done by A.C. Nielsen (a consultant) every month. A.C. Nielsen conducts a survey by visiting all the RED activated outlets and benchmarks it on the prescribed Merchandising standards of RED. A monthly report is send to Hindustan Coca- Cola Beverages Private Limited. The report is called as To create the Red Report A.C. Nielsen asks a set of question from the retailers which are as follows:

Related to Visicooler:
 Is Cooler in the Hot Spot Location?  Does it have all the products of Coca-Cola available?  Is the display of the Coca-Cola display of the products in a standard such as sprite, Thums up, Maaza, Fanta and Limca",)  Is cooler working properly?  Is the cooler pure?

Related to Price Communication:

 Is there proper price display of the products?

Related to product availability:

 All the brands should be present in the every distribution channel but main concern is that 300 ml should be present in the every channel and 600 m1 and 1.5 liters per bottles should be present in the Eating and. drinking, convenience and Grocery shop.

34

CHAPTER 4 RESEARCH METHODOLOGY

35

RESEARCH METHODOLGY
1) The primary data has been conducted by way of Questionnaire directly with the grocery retailers, convenience store managers and eating and drinking. 2) Sample Area: Pune 3) Sample size: 250 outlets Total No. of respondents: 400 4) Total number of questions for questionnaire: 9 Type of Questions: Close ended questions 5) Samples that have been chosen are specifically retailers of coca- cola beverages. 6) The responses have been cumulated to acquire demand analysis from the sample outlets via non random sampling. 7) The data then collected has been projected in form of pie charts. SOURCES OF DATA COLLECTION
The data are collected from primary and secondary sources.

 PRIMARY SOURCES y Gather information through Questionnaire. y Direct interview with Grocery outlet, Convenience store, and Eating and drinking .  SECONDARY SOURCES 1. Internet Sites www.Coca-Cola.com, www.wikipedia.com, www.coca-colaindia.com 2. Activation booklet of the coca-cola. 3. RED tracker of the market developer. 4. Magazines - Business World Management and Technology

36

LIMITATIONS
Although all efforts have been taken to make the results of survey as accurate as possible but the survey suffers from the following limitations:  The time period of study was only for two month so it was not possible to cover all the areas and go into the depth of the problem and make analysis.  The area of survey was Pune district and it was concentrated on urban area only.  The psychological condition varies from place to place because in many places outlet owner was not supportive.  The training was carried on in the peak season so market developer was not so supportive.  Some respondents left some of the questions unanswered either due to inability to put a strain on mind or they did not know the answer.

OBSERVATION
 To collect order each and every outlet.  To check visi-cooler with 100% purity.  To see a soft drink in Brand Order.  To see every outlet is this soft drink present in display rack.  To see every outlet visi- cooler will present in prime location.  To visit every outlet in regular basis.  To go every outlet and listen any problems in visi- cooler and soft drink to be noted in complained diary.  To see each and every outlet worked in better condition.  To see as a Market developer (M.D) every outlet full fill in terms and conditions with visi-Cooler.  To see as a Market developer (M.D.) if any outlet will not selling your product than you asked why you are not selling in my product. Then you give advice to outlet.

37

PROBLEM  Lack of pure visicooler .Purity level is worse condition because lean season.  During lean season there is lack of special offer to promote selling.  Availability standard in outlet is not according to terms and conditions of the company.  There is number of unsatisfied red outlet with admission .  Pepsico product is main competitor in market.  In most outlet kinley water and soda is least preferred brand.

38

CHAPTER 5 ANALYSIS

39

DATA ANALYSIS
Questionnaire
Outlet Type: E&D Grocery Convenience

Outlet Owner: ................ Location: .. MD Name : . Contact NO

1. Distribution of Visi cooler in the market

7vc- 105, 9vc- 110, 11vc- 21, 20vc- 14

VISI COOLAR
14 21 105

110

7VC 9VC 11VC 20VC

, INTERPRETATION: In 250, 105 outlets prefer 7Ltrs visi cooler, 110 outlets prefer 9Ltrs. visi cooler, 21 prefer11Ltrs. visi cooler and only 14 prefer 2oLtrs visi cooler.

40

2. Volume wise distribution

Diamond-57, Gold- 56, Silver- 130, Bronze-7

VOLUME WISE DISTRIBUTION

7 57

DIAMOND GOLD SILVER BRONZE 130 56

INTERPRETATION: The volume wise distribution of sales in which 57 is in diamond category, 56 in gold category, 130 in silver category and only 7 in bronze category.

41

3. Number of outlet located at prime position?

PRIME POSITION 167 NOT ON PRIME POSITION 83

PRI E POSITION

0 83

167 PRIME POSITION NOT ON PRIME POSITION

INTERPRETATION: Out of 250 outlets 167 outlets are on prime position where as 83 are not on prime position.

42

4. Distribution of trade channel

Convenience- 206 Grocery- 16 E&D- 28

TRADE CHANNEL
28 0 16

CONVENIENCE

GROCERY 206 Eating & Drinking

INTERPRETATION: From the 250 outlets 206 outlets are the convenience, 16 are Grocery and 28 are eating and drinking.

43

5. Number of outlet need glass order demand

Glass order demand required- 221 No Glass order demand required- 29

GLASS ORDER DEMAND

29

GLASS ORDER DEMAND REQURIED 221 GLASS ORDER DEMAND NOT REQURIED

INTERPRETATION: From 250 outlets 221 outlet are not able to make stock of glass bottles whereas only 29 outlets where able to make the stock of glass bottles.

44

6. Number of outlets having purity? Pure- 172 Unpure-78

PURITY LEVEL
0 0

78

172

PURE UNPURE

INTERPRETATION: From 250 outlets, I found 172 outlets were pure while 78 were unpure outlets.

45

FINDINGS
 42% of outlets are having 7Ltrs. visi cooler, 44% of the total outlets having 9Ltrs. visi cooler, 8.4% outlets have 11Ltrs.visi cooler, and only 5.6% outlets have 20Ltrs. visi cooler.  52% market covers under the silver categories whereas remaining 22.3%, 22.4%, 2.8% are under diamond, gold, and bronze respectively.  66.8% of outlets are at prime position where as 33.2% outlets are not at prime position where consumer can see our product and choose as per there need.  82.4% outlets are convenience store, 11.2% are under the Eating & Drinking and remain under 6.4% are glossary shop.  88.4% outlets dont have a sufficient number GOD that they can create stock pile according to the visi coolers provided to them and 11.6% are those outlets which have sufficient number of GOD.  68.8% of visited outlet, visi cooler are pure i.e. in visi cooler only the product of Coca cola are placed and 31.2% of outlets dont keep visi cooler pure.

46

SUGGESTION
 We must visit all RED outlets where the activation elements are missing and it must be activated immediately.  We must visit all those outlets and arrange the product according to COLOJ-K where are products are not placed in the visi cooler according to COLOJ-K.  All the MD needs to visit all the red outlets regularly to keep the visi cooler pure.  Prime position of outlets enhances the visibility of the product which help consumer to choose the product and sometimes it influences the customers to switch over from similar product.  We should try the increase sell of outlets so that maximum outlets convert into upgrade class.  We need to put effort to increase the required number of GOD as per the visi cooler size that they can keep 3day stock to meet the demand.

47

CHAPTER 6 CONCLUSION

48

Conclusion

 Coca-Cola is the leading soft drink brand in Pune region & most selling brand in the region is Thumps Up, Sprite and Maaza.  According to most of the outlet owners the product which is seen is sold i.e. "Jo Dikhta Hai Woh Bikta Hai".  Prime position of Visi-cooler outside the outlet plays an important role in the selection of the soft drink by customer.  Few activation elements like Table Top, Glow Shine Board, Hanger; Road Stand plays a major role in increasing sell of the soft drink.

 Supply of product as well as stock keeping unit is not up to the mark.

Recommendation

49

We can sum the recommendations in brief as follows:

 Regular visit to distributors  Sales promotion and advertising to be made more frequent for brand building .  Communications should be improved. Fulfill the Demand of product by company . In the fields sales situation. Sales persons work independently and away from the office .  Sales reports provide data for evaluating performance.  Company should make plans for better performance to the sales man.  Company should be implementing the customers suggestions and complaints about products, service policies, price changes, advertising companies etc.  Company should gather information of competitors activities. Transportation confers time utility and place utility to the product. It determines the companys customer service; it has also crucial bearing on the other elements of physical distribution and marketing.

50

CHAPTER 7 QUESTIONNAIRE

51

QUESTIONNAIRE
Outlet Owner: ................ .. Contact Number: . Location:

1. Outlet Name. 2. Marketing Developer Name 3. What size will you prefer for Visi Cooler? 7vc 9vc 11vc 20vc 4. How would you categorize your outlet? Diamond Gold Silver Bronze

5. Is outlet at the prime location? Yes [ ] No [ ] 6. Our products reach the customers through which trade channel? Connivance [] Grocery [] Eating & Drinking [] 7. Does the outlets need Glass Order demand? Yes [ ] No [ ] 8. Is Outlet Pure? Yes [ ]

No [ ]

9. Are you satisfied with the profits that you earn through the sales of our products? Yes [ ] No [ ]

52

BIBILOGRAPHY

Reference: Books
Marketing Research Marketing Management Research Methodology

Authors
:Malhotra Naresh :Kotler Philip :Kothari C. R.

Websites :
www.quickmba.com www.indiacom.com www.yellowpages.com www.coca-colaindia.com

53

54