SCDL Assignment Of Total Quality Management Q1 Three keys for leader to create passionate work environment are a- effectiveness

b- start with self c- have a vision that produces passion d- put employees first Q2 The vision for an institution or organization must a- be defined in a language that is compelling b- drives the processes and behaviour of people c- written in a language that is attractive d- be displayed at prominent places on the premises Q3 QFD means a- Quality function deployment b- Quality function development c- Quantity function development d- Question for development Ans: a Q4 The are of benchmarking get identified a- with the passage of time b- by the auditors c- from arrange of processes d- as soon as the audit is over and the reports are received Ans:b Q5 Business operation rotates a- measure b- analysis c- production d- growth Ans: Q6 Deming defines qualities in terms of a- quality of process b- quality of design c- quality of conformance d- quality of people

Q7 check sheet is a- a simple recording machine b- a simple checking machine c- a process method d- a simple recording machine Q8 Each business is driven by a- market b- its vision c- managing director d- people Q9 Planning process is initiated by a- inputs b- control c- outputs d- customers Q10 Assessing the level of effectiveness of the quality management is the priority of leadership (T/F) Q11 ISO revision is planned in 2008 (T/F) Q12 The imperatives for the business in this century are a- leadership style at the CEO level b- economic c- social d- environmental Q13 Planning is now an important tool (T/F) Q14 An auditor must listen through a- feel b- see c- gossips d- hear Q15 Your thinking and ideas need to be developed as the subject of quality a-

Q16 A model is conceptualized by the people in the organization (T/F) Ans: Q17 Identification is essential a- for people to align with the organization b- for entry into organization premises c- To know who and what we are d- Because HRM demands it Q18.The principle of concentration of forces is selecting the territory of market in a limited way to ensure full deployment of resources (T/F) Ans: Q19.Organisation design process--------------to prove its ability to accomplish purpose of organization a- acceptance b- approval c- validation d- testing Q20 The judgment on effective helps management to -----------own performance a- validate b- safeguard c- critise d- benchmark Q21 The observations helps in making list of a- profit and losses b- strength and weakness of the processes c- asset and liabilities d- rules and regulations Q22 Process of continual improvement led to enhancing a- profits b- need for adoption c- production targets d- performance in future Ans:

Q23 Annexure of ISO 14001 deals with how to go about hazard identification and the assessment and control of risk (T/F) Ans:F Q24 -----has objective fro assessing quality in the outcome a- plan b- vendor c- customers d- Staff