MOI UNIVERSITY

TOWN CAMPUS SCHOOL OF BUSINESS AND ECONOMICS

DEPARTMENT OF TOURISM AND TOURS OPERATIONS MANAGEMENT

NAME: TUTOR: REG: COURSE TITLE: COURSE CODE: SIGNATURE: DATE:

HARRISON MWANGI MURIUKI MR YEGO BTT/14/10 STATISTICAL MATHEMATICS BHM ..

Airline Satisfaction Questionnaire:

Name of the customer: ___________ Airline Companys name ____________ Date of travel: ____________ Customers phone no: ____________ Customers address: ____________ Q1. Did the flight depart as per the schedule? 1. Yes 2. No Q2. If the answer to the previous question is no, what was the reason for the late departure? 1. Bad weather 2. Technical fault 3. Any other (please mention _______ ) Q3. Did the airline company allow you to take your electronic gadgets on board? 1. Yes 2. No Q4. Which class did you travel? 1. Executive 2. Business Q5. Please write from where to where you travelled. to . Q6. Did the flight reach the destination on time? 1. Yes 2. No Q7. What was the price of the plane-ticket? Q8. Was the seat comfortable to sit, adjust and lie down? 1. Yes

2. No Q9. Rate the behavior of air-hostesses on a scale of 1 to 5, 5 being for very good behavior and 1 signifying poor behavior. i) ii) iii) iv) v) 1 2 3 4 5

Q10. Rate the food served on a scale of 1 to 5, 5 being for very good quality and 1 signifying poor quality. i) ii) iii) iv) v) 1 2 3 4 5