http://bizinfo.vn/ictindex/uni/home/index.p hp?

lang=vn&disp_id=32 Gii thiu ch s ProBiz ICT Index

ThS. L Vn Li, Vin trng Vin Tin hc Doanh nghip, Phng Thng mi v Cng nghip Vit Nam Email: levanloi@itb.com.vn, levanloi@gmail.com

1.

Mc tiu
phc v hi nhp, bn cnh vic ci thin mnh mi trng kinh doanh, hng lot cc hnh ng h tr thit thc cho Doanh nghip (DN) c Chnh ph thc hin. Mt trong s l n H tr doanh nghip ng dng cng ngh thng tin phc v hi nhp v pht trin giai on 20052010 (gi tt l n 191) do Th tng Chnh ph ph duyt ti Quyt nh s 191/2005/Q- TTg, ngy 29 thng 7 nm 2005 v giao cho Phng Thng mi v Cng nghip Vit Nam ch tr trin khai. n c cc mc tiu c th sau: 1. 2. 3. 4. 5. Nng cao nhn thc v y mnh ng dng CNTT-TT trong cc DN, c bit l DN va v nh. T vn cho cc DN trin khai v la chn gii php CNTT-TT ph hp vi c th v quy m ca cc DN. o to nhn lc ng dng CNTT-TT trong DN. Gp phn to mi trng php l v iu kin pht trin ng dng CNTT-TT trong DN. Cung cp thng tin kinh t cho cc DN v xc tin, h tr DN tham gia thng mi in t.

thc hin 5 mc tiu trn, nhim v quan trng u tin ca n l: iu tra kho st nhu cu v hin trng ng dng CNTT-TT ca cc DN. Kt qu iu tra s c s dng cho cc nhim v cn li ca n, gp phn ci thin li th cnh tranh ca cc DN bng cch tng cng hiu qu ca ng dng CNTT-TT. Xy dng ch s ng dng CNTT-TT trong doanh nghip hng nm nhm vo cc mc tiu sau: 1. Lp mt ch s ng dng CNTT-TT cho tng a phng (tnh/thnh ph) hng nm. Thng qua ch s ny, cc c quan hu quan c mt ci nhn tng th n gin v d nh v mc ng dng ca a phng mnh trong nm . Trn c s , cc c quan hu quan xut cc bin php, chnh sch, chng trnh nhm nng cao ch s cng ng ngha vi vic tng hiu qu ng dng CNTT-TT cho cng ng DN. So snh mc ng dng CNTT-TT ca cng ng DN a phng ny vi a phng khc; xc nh a phng no l tt nht, a phng no cn c cc chnh sch h tr khc phc nng cao ch s. Bit c mc ng dng CNTT-TT ca c nc c cc chnh sch chung ph hp. Cung cp d liu cho cc c nhn, t chc nghin cu v mc ng dng CNTT-TT trong DN. Lu ch s so snh bin ng ca ch s qua cc nm i vi tt c cc a phng.

2.

3. 4. 5.

2.

Tn ca ch s

Tn ting Vit: Ch s ng dng CNTT-TT trong Doanh nghip Tn ting Anh: Provincial Business ICT Adoption Index

Tn vit tt: Chu k lp ch s: Cng b ch s: i tng iu tra:

ProBiz ICT Index + Year (V d ProBiz ICT Index 2009) Hng nm u nm sau cng b ch s nm trc Cng ng DN SME khng chuyn CNTT-TT thuc tnh/thnh ph

3. Cc bc xy dng Xy dng ch s gm 3 bc: 1./ Lp phiu/Thu thp, 2./ Xy dng ch s thnh phn, 3./ Thit k / Lp trnh/tnh ton ch s.

ch s

3.1. Lp phiu / Thu thp

3.1.1. Lp phiu
Vin Tin hc Doanh nghip thuc VCCI phi hp cng Cc ng dng CNTT thuc B Thng tin & Truyn thng lp phiu iu tra (xem file nh km). Mu iu tra gm 32 cu hi chnh, trong c nhiu cu hi c cu thnh bi nhiu cu hi ph. Mu iu tra hng ti 3 mc tiu: 1. Ly thng tin lp ch s 2. Bit c cc nh cung cp ICT c DN chn 3. Thng k mt s tiu ch bit c DN thuc cc thnh phn no Mu iu tra hng tp trung cc d liu cng, trnh cc d liu mm, khng t cu hi n cc d liu nhy cm. i vi cc d liu cm nhn, tp trung khai thc cc thng tin mang tnh cht nh gi hiu qu, thun li, kh khn. i vi DN, CNTT-TT c hiu l mt phn ca c s h tng v l cng c sn xut, kinh doanh. Cc cu hi ch yu nhm mc tiu tm hiu v h tng v cng c. Cc cu hi khng cp n vic dng d liu nh gi. Cu trc:
A. Thng tin chung

6 cu
B. Thng tin s dng phn cng v mng my tnh

3 cu
C. Thng tin s dng Internet

3 cu
D. Thng tin s dng phn mm

13 cu
E. Thng tin khc

6 cu

3.1.2. Chn mu iu tra

C s d liu tng th ca nhm nghin cu l CSDL ca Tng cc Thu nm 2007. Tng s DN ca CSDL l khong 230,000. CSDL ny cng nh cc CSDL khc bin ng theo thi gian v cc DN cng thay i a ch, ngun lc theo thi gian. Xt v ngun lc ca A v xt v vic iu tra trn din rng l 63 tnh thnh, nhm nghin cu chn iu tra trung bnh 15 phiu cho mt tnh/thnh ph. i vi cc thnh ph c s lng DN ln, nhm c iu tra b sung: H Ni, TP. HCM: b sung 10 phiu Nng, Cn Th: b sung 5 phiu Tng s phiu iu tra: khong 1,000.

3.1.3. Thu thp s liu iu tra

Nhm nghin cu s dng phng php iu tra qua in thoi v cc l do sau: - Th nht, nu gi c nhm nghin cu ti tt c 63 tnh th s rt tn km, iu ny lm hn ch qui m iu tra v nhiu doanh nghip c qui m nh nng thn s khng c cp n. - Th hai, phng thc iu trc tip khng m bo tnh bo mt thng tin v lm gim tnh ci m ca i tng iu tra. - Cui cng, mt cuc iu tra trc tip cn phi c nhiu iu tra vin v mc d h c o to bi bn h vn c th to ra cc nh hng hnh vi do k nng phng vn v tnh cch c nhn ca h gy nn. Cc nh hng hnh vi ny l khng mang tnh h thng gia cc tnh cho nn rt kh tnh ton. Nhm nghin cu s dng ngun nhn lc gm 10 ngi iu tra trong vng 6 thng v ghi kt qu lm 3 bc: 1. Ghi ra theo mu phiu iu tra, tp hp theo tnh /thnh ph 2. Nhp d liu iu tra vo CSDL ca A

3. Lc d liu v loi b cc bn ghi khng hp l, mu thun v d liu Kt qu theo thng k sau (sp xp tn cc tnh thnh theo th t t in):

TT 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Tn tnh/thnh An Giang B Ra - Vng Tu Bc Liu Bc Cn Bc Giang Bc Ninh Bn Tre Bnh Dng Bnh nh Bnh Phc Bnh Thun Cao Bng C Mau Cn Th Nng k Lk k Nng in Bin ng Nai ng Thp Gia Lai H Giang H Nam H Ni H Tnh Hi Dng Hi Phng Hu Giang Ho Bnh H Ch Minh Hng Yn

S phiu iu tra 15 15 15 16 15 15 15 15 15 15 15 15 15 20 22 14 15 15 15 15 15 15 15 25 15 15 15 14 15 25 16

TT 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63

Tn tnh/thnh Khnh Ho Kin Giang Kon Tum Lai Chu Lo Cai Lng Sn Lm ng Long An Nam nh Ngh An Ninh Bnh Ninh Thun Ph Th Ph Yn Qung Bnh Qung Nam Qung Ngi Qung Ninh Qung Tr Sc Trng Sn La Ty Ninh Thanh Ho Thi Bnh Thi Nguyn Tha Thin - Hu Tin Giang Tr Vinh Tuyn Quang Vnh Long Vnh Phc Yn Bi

S phiu iu tra 15 15 13 15 15 15 16 15 15 15 15 13 14 15 15 15 15 15 15 15 15 14 15 15 15 15 15 16 14 15 15 15

3.2. Xy dng ch s thnh phn

Ly cc phiu iu tra tch thnh tng tnh/thnh. Lp trng s tng th. Cng thc:

Index = F1(Q1) + F2(Q2) + + Fn(Qn)

Trong

0 < Qi 100 v Q1 + Q2 + + Qn = 100 0 Fi(Qi) Qi

T chng ta c:

0 Index 100
3.2.1. Phn b trng s chnh
A. Thng tin chung

5 25 15 50 5

B. Thng tin s dng phn cng v mng my tnh C. Thng tin s dng Internet D. Thng tin s dng phn mm

= Q1 = Q2 = Q3 = Q4 = Q5

E. Thng tin khc

3.2.2. Phn b trng s chi tit

M TT A1 Trng s 5 1 Trng s ph Thnh phn

Ni dung Khai thng tin chung Nhn lc CNTT-TT

Cch tnh

A. Thng tin chung

A2

Sum(A1-A2) C khai MST S Nvin CNTT-TT >= 10% c 4 im, trn 5% c 2 im, Outsource tnh 3 im

B. Thng tin s dng phn cng v mng my tnh B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 My tnh bn + my xch tay My in My fax My chiu My qut My ch Tng i in thoi Thit b khc Mng ni b Mng wifi

25

7 2 2 1 1 1 3 2 3 3 15 5 3 7 50

Sum(B1-B10) S Nvin s dng >= 50%: 7, >=40%: 6, >=30%: 5, >= 20%: 4, >= 10%: 3, >= 5%: 2, > 0: 1 Min(2, s my in) C my fax C my chiu C my qut C my ch C tng i C thit b khc C mng ni b C mng wifi Sum(C1-C3) C kt ni >= 50%: 3, >=30%: 2, >= 10%: 1 S du tick Sum(D1-D6)

C. Thng tin s dng Internet C1 Kt ni C2 T l s dng C3 Mc tiu s dng D. Thng tin s dng phn mm D1 PM an ton,bo mt thng tin D11 C s dng D12 Bn quyn D13 Chi ph PM tc nghip hnh chnh, s v D21 D22 D23 D24 PM Vn phng PM duyt web PM th in t PM QL cng vn, lu tr

6 2 2 2 10 2 2 2 2

Sum(D11-D13) C: 2, khng 1, khng tr li 0 C tr li: 2, khng tr li: 0 Sum(D21-D25) Trn 50%: 2, trn 20%: 1 Trn 50%: 2, trn 20%: 1 Trn 50%: 2, trn 20%: 1 C du tch: 2

D2

D3

D25 PM khc PM qun tr doanh nghip D31 D32 D33 D34 K ton Nhn s, tin lng QL Khch sn, nh hng QL sn phm

2 10 2 2 2 2 2 10 2 2 2 2 2 10 4 1 1 1 1 1 4

D4

D35 Khc PM Tip cn khch hng D41 D42 D43 D44 QL khch hng QL nh cung cp QL quan h khch hng QL chui cung ng

D5

D45 Qun tr doanh nghip D46 Khc Thng mi in t D51 website cng ty D52 Tham gia sn TMT D53 Cn b chuyn trch TMT D54 D n pht trin TMT D55 Nhn nh hiu qu D56 Nhn nh kh khn Khai thc cc dch v cng

C du tch: 2 Sum(D31-D35) C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 Sum(D41-D46) C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 C du tch v s ngi s dng: 2 Sum(D51-D56) Min(S du tch, 4) C C C C nhn nh C nhn nh Min(S du tch, 4)

D6

5 E. Thng tin khc E1 Nhu cu thm v ng dng CNTT-TT E2 Kh khn, cn tr E3 nh gi hiu qu E4 Yu cu nh cung cp E5 xut, kin ngh v D CNTT-TT

1 1 1 1 1

Sum(E1-E5) Nu c t nht 2 nhu cu Nu c t nht 2 cn tr nh gi t nht 3 hiu qu Nu ng 4 yu cu C kin ngh

3.3. Thit k / Lp trnh / Tnh ch s

Quy trnh v thnh phn lp ch s: Ch : Thit k / Quy trnh Lp mu phiu iu tra Thu thp d liu qua in thoi D liu trn giy Phn b trng s chnh Thit k cch tnh ch s thnh phn Do s thay i nhanh chng ca CNTT-TT nn s sau s c cp nht hng nm. Lp trnh Thit k CSDL v cc tiu ch Thit k CSDL v cc phiu iu tra Lu CSDL phiu iu tra Thit k th vin hm/th tc tnh ch s Tnh ch s chnh v cc ch s thnh phn

TT 1 2 3 4 5 6

Cng b ch s chnh v cc ch s thnh phn