Professional Documents
Culture Documents
Information Management The Way Forward: © 2008 Wipro LTD - Confidential
Information Management The Way Forward: © 2008 Wipro LTD - Confidential
Agenda
Trends in IT Investment Challenges and way Options Perceived Solutionthe forward Case Studies
Worldwide IT spending
Customer Retention & Loyalty How can I identify, retain and develop my highyielding customers and win business from other modes of transport??? Regulatory Compliance. How to ensure my assets are managed in line with regulatory requirements ??
Shrinking IT Budgets
Shrinking IT budgets leave little room for new investments in platforms although need to replace and improve their aging applications and IT infrastructure
Retrospective
Forward Looking
Moving Ahead
Information Asset
Visualization
Descriptive
Optimization
Process expertise
Information Management
Enterprise Data Quality Metadata Management Data Governance Master Data Management Enterprise Information Architecture
Data
Case Studies
Relationship Management
Product Development
Service Delivery
Reporting
Analytics
Transformation Programs
Develop an active decision support environment Integrate data from existing systems for the purpose of query, analysis and reporting Provide ready access to relevant information sources and tools for analysis, manipulation and presentation of data by users at all levels Allow for the rapid response to requests for information from many sources Integrate and cross-relate information from disparate sources for cross-selling and upselling To use the corporate data warehouse infrastructure for implementing corporations CRM vision and strategies S.No . 1 2 3 System Criterion Volume of Raw Data No. of Policies Estimated users for CADW MIS/DSS (Concurrent) (Phase I) 8 TB 220 million 500 600(200) 100-200(25) (Phase II) 15 TB 250 million 20002500(1000) 1000-1200 (100) (Phase III) 30+ TB 300 million 40005000(2000) 1800-2000 (200)
computer
computer
SCV
computer
Flat Files
Phase 1 EDW setup to be the single repository for all enterprise data for reporting 70% of all customers integrated into SCV Single Platform for Customer Services Single premium payment reminder instead of multiple letters MIS / DSS Reporting
Phase 2 All policy data in EDW Enhanced MIS / DSS Reports 92% customers integrated into SCV Integration with Campaign Mgmt system Customer segmentation and Data mining Lead generation, Data Mining
Phase 3 100% of all customers in SCV Event Driven Reporting Predictive Modeling Customer profitability Campaign effectiveness
Program implemented by Wipro is projected to achieve five year ROI in the first year by enhancing customer responsiveness & satisfaction
2008 Wipro Ltd - Confidential
Phase I
FEAP Testing
UI Testing Functional Testing Performance Testing User Acceptance Testing
Phase II
Phase III
Train administrator at selected branches on rollout Provide rollout scripts in easy to use form Support queries from Rollout
healthcare network of 150 hospitals, 1400 dispensaries catering to 50 Mn+ people Largest roll out of Unique Biometric photo identification with Largest roll out of identity cards in India 20 million Largest fingerprints Database in India 50 million 4500+ person months of software development Using multiple technologies --- Open Source, Microsoft, SAS !! Software to run for 7000 concurrent users 4440 WAN links on MPLS !! UPS and Backup power Inverters for 2008 locations !! Rollout of 40000 desktops & 15000 peripherals across 2220 locations !! Change Management & Training for 40000 employees
2008 Wipro Ltd - Confidential
Right BI Partner
The belief that "you build it, they will use it" is wrong. Business Motivation Make the BI environment an integral part of the decision making process. Set clear business objectives for the business intelligence solution.
About Wipro
17
840
Global Clients
97891**
Associates
50+
Centers of excellence
54
Countries
Sustained growth
CAGR of 34% in the last 5 years for IT services Part of NYSEs Technology-MediaTelecom (TMT) Index, NSE Nifty Index & BSE Sensex
Industry expertise
Over 50 CoEs to develop technology & domain accelerators solutions
Global presence
72 Global Development Centers
Emerging Technology Themes for FY 09-10: Green, Cloud, Open Source , Mobility, Information Management, Collaboration, Social computing
* Includes IT services business and Products (2008-09) (Products revenue - as per Indian GAAP converted to USD based on realized exchange rate of IT Services business)
18
Introducing Wipro
Enterprise Telecom BFSI
Services Diversity
Government
Consult Architect Integrate Manage Sustain
Consulting Six Sigma and HR Process, Enterprise Architecture, IT Governance, e-Governance, Security Governance, Strategic Cost Reduction Business Solutions Business Applications, E-Enabling, Third Party Testing, DW/BI, Application Maintenance,
Infrastructure Products Networking, Personal, Enterprise, HPC, Storage, Call centre, Software, Enterprise Management and Security Professional Services System Integration, Manage IT- Data Centre, Enduser, Help Desk, Telecom Management, Application Support
Process Models
Best Practices
Domains
Services Spectrum
Thank You
21