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:siness Etiq:ette :siness Etiq:ette

ifference etween SchooI and :siness ifference etween SchooI and :siness
School School
ndividual ndividual
Tests Tests
Quantified Quantified
Customer Customer
Objective Objective
Written Written
Senior Senior
Business Business
Teamwork Teamwork
Relationships Relationships
Subjective Subjective
Employee Employee
Judgments Judgments
Verbal Verbal
Trainee Trainee
ost Important SkiII ost Important SkiII
How to read people How to read people
Become a people watcher Become a people watcher
Be a good listener Be a good listener
Predict what you think they're Predict what you think they're
going to do going to do
ost Important SkiII ost Important SkiII
reate Positive Relationships reate Positive Relationships
Find out what people want and help them get it Find out what people want and help them get it
Be alert to people's interests and hobbies Be alert to people's interests and hobbies
ost Important SkiII ost Important SkiII
&se Positive Relationships to Achieve &se Positive Relationships to Achieve
Your Goals Your Goals
Once you establish a relationship Once you establish a relationship
never abuse them Thank them! never abuse them Thank them!
Be aware of another's position, what Be aware of another's position, what
they can and can not do, relationships they can and can not do, relationships
with others, and ethics of the with others, and ethics of the
situation situation
eveIop Good Work Habits eveIop Good Work Habits
Competition: Be the Competition: Be the
best best
Honesty & ntegrity: Honesty & ntegrity:
Reputation is Reputation is
important Don't steal important Don't steal
time Demonstrate time Demonstrate
integrity Keep integrity Keep
confidences confidences
Work Hours: Adjust Work Hours: Adjust
your hours around your hours around
others Watch others Watch
attendance and attendance and
absences absences
Deadlines are very Deadlines are very
important Make all important Make all
meetings and meetings and
appointments appointments
eveIop Good Work Habits eveIop Good Work Habits
Neatness: Many Neatness: Many
advantages of looking advantages of looking
neat neat
Workloads: Develop Workloads: Develop
an eager and willing an eager and willing
attitude Don't be a attitude Don't be a
complainer Offer complainer Offer
your assistance to your assistance to
others others
Volunteer for projects Volunteer for projects
Guard against over Guard against over- -
promising promising
Breaks and Lunches Breaks and Lunches
Be aware of customs Be aware of customs
and reputation and reputation
eveIop Good Work Habits
Perception is Reality: What does your boss and Perception is Reality: What does your boss and
others think of you? others think of you?
Getting your money's worth: That's what the Getting your money's worth: That's what the
company wants company wants
ew SkiIIs are Important
Organization: Calendars, Organization: Calendars,
files, and lists files, and lists
Calendar: Don't over book, Calendar: Don't over book,
give yourself travel time give yourself travel time
Filing System: Dept filing Filing System: Dept filing
system and develop a tickle system and develop a tickle
file file
ew SkiIIs are Important ew SkiIIs are Important
Boss Communication List: Boss Communication List:
Tasks and achievements Tasks and achievements
Criticism: Accepting: How to Criticism: Accepting: How to
accept it, admit it, thank accept it, admit it, thank
them, and demonstrate them, and demonstrate
change change
ew SkiIIs are Important ew SkiIIs are Important
Criticism: Giving Criticism: Giving
Have a plan, make it Have a plan, make it
positive, and adjust your positive, and adjust your
criticism criticism
Give Compliments Give Compliments
Acknowledge Others: Learn Acknowledge Others: Learn
names & be friendly names & be friendly
earn the esirabIe Traits earn the esirabIe Traits
Positive Attitude: Develop a Positive Attitude: Develop a
positive attitude and create a positive attitude and create a
positive image positive image
General Knowledge: Stay General Knowledge: Stay
current in your field current in your field
Control your Anger Control your Anger
earn the esirabIe Traits
Patience
Conforming: Adjust to
image & value of
company
Humor: Using or
developing a sense of
humor helps you
enjoy business and
encourages others to
like you
o:r oss
Learn & accept the
importance of your
boss
Your boss's success
depends on you!
Learn what your boss
expects from you:
habits, skills, traits
o:r oss
No surprises!
Communicate!
Demonstrate loyalty
Keep confidences
Remember your boss
is human
Use your boss as a
mentor
o:r oss
f you disagree with your
boss:
Seek experienced outside
advice
Discuss privately with
boss
Remember your boss
makes the final decision
o:r oss's anaging StyIe
dentify your Boss's
style
dentify your Boss's
Preference
dentify your
management style
o:r oss's anaging StyIe
Managing Styles are:
Fear/ntimidation
Logic/Reasoning
Emotion/nstinct
Expertise/technical
knowledge
rganizationaI Charts
Organizational Charts
Expectations within
groups: senior
managers,
secretaries, middle
managers,
colleagues, technical
personnel
Personal Relationship
Charts
Predict promotions
Take Advantage of High VisibiIity
Sit:ations
Attend Business Lunches
Practice Public Speaking
Social and Business Events: Practice the 5 rules
1) Always attend
2) Maintain professional image
3) Use good manners
4) Limited alcohol
5) Mingle
Make contacts to start develop positive relationships
and present a professional business image
Teamwork
You will be part of
multi-level teams
There is team
dependency Don't
overlook deadlines
Some members over
control their territories
Learn your role in
decision making
&se Effective Comm:nication SkiIIs
Verbal
nfluence others
Telephone
Written
Say it before you
write it
Short, Sweet & to the
Point
Company Format
&se Effective Comm:nication SkiIIs
Use the Least Formal
Rule
The Cool Down Rule
Computer use: watch
the e-mail and
internet
aking istakes Positive
Establish Preventive
Procedures
Analyze Mistakes
Admit it &
Recommend
Solutions
Maximize Effort
Change Preventive
Procedures
Communicate to
Management
The IdeaI :siness Image
omponents of
Business Image
Wardrobe
Accessories
Grooming
magining Success
$electing Your
Professional Image
Know the dress rules
Know what is
appropriate
What is the company
"uniform?
:ndamentaI Techniq:es
in HandIing PeopIe
Don't criticize, condemn or complain
Give honest and sincere appreciation
Arouse in the other person an eager want
e a eader: How to Change PeopIe Witho:t
Giving ffense or Aro:sing Resentment
Begin with praise and honest appreciation
Call attention to people's mistakes indirectly
Talk about your own mistakes before criticizing the other person
Ask questions instead of giving direct orders
Let the other person save face
Praise the slightest improvement and praise every
improvement Be "hearty in your approbation and lavish in your
praise"
Give the other person a fine reputation to live up to
Use encouragement Make the fault seem easy to correct
Make the other person happy about doing the thing you suggest
AII the est AII the est