From: Rockamore, Marquita [mailto:MRockamore@city.cleveland.oh.

us] Sent: Thursday, September 22, 2011 1:46 PM To: MARQUITA ROCKAMORE Subject: Patient Access Rep II at UH

Position # : 495161 Position : Patient Access Representative II UH Facility : UH Medical Group Shift : Days Status : Regular Full Time Work Days of Week M-F : City : Cleveland

Facility Description University Hospitals Medical Group (UHMG), the unified faculty practice plan of University Hospitals, is comprised of several practices representing medical and surgical specialties located within University Hospitals Case Medical Center and throughout Northeastern Ohio. As part of our historic primary affiliation, many of the UHMG physicians serve on the faculty of Case Western Reserve University School of Medicine. UHMG strives to champion the success of the physician practices and UH in fulfilling our mission: To Heal. To Teach. To Discover.

Position Summary/Essential Duties 1) Registers patients in a courteous and efficient manner. Obtains accurate and complete registration information to ensure prompt billing and reimbursement 2) Answers telephones in professional and courteous manner to ensure positive communication with providers, patients and customers 3) Schedules patient appointments at the time of check-out 4) Collect co-payments at the time of service 5) Responsible for the accurate reconciliation of charge tickets and patient payments 6) Perform secretarial, general office duties and other tasks assigned to support daily operations 7) Provide cross-coverage to practice sites as assigned 8) Communicates clearly and collaborates effectively to enhance patient care and facilitate daily operations Experience & Knowledge Required: Three years or more of clerical experience, preferably in a medical setting Familiar with operation of standard office equipment Proficient PC skills, including MS Office products Demonstrates strong interpersonal and communication (verbal and written) skills Ability to Multi-Task Special Skills & Equipment Knowledge

Preferred: Experience with IDX Proficient in MS Excel Working knowledge of medical Terminology preferred Education Requirements High school diploma required

Marquita Rockamore Quality Assurance Coordinator Employment Connection 1020 Bolivar Road Cleveland, OH 44115 216-664-2134 (office) 216-664-2951 (fax) 216-857-5996 (cell)