Problems Identified PTCL is a well organized company and operates efficiently in this competitive environment so itwas difficult for

me to identify the problem. But nothing is perfect in this world there is always aroom for improvement. According to my limited knowledge following were the problems andchallenges that can directly affect the efficiency and performance of the bank or in other wordsimprovement need be made in the following areas:

PTCL Internship Report Page 39 y There is a lack of balance in incentives given to old and new employees. New employeesare paid more which de-motivates the old ones. y Lack of proper computer skills in old employees is another problem. y System problems do arise at times and customers have to wait for the system to work properly. y Some employees misuse the resources of the company. y Employees were not very effective in communication among themselves. They didntshare the experience with each other and didnt care about the other employees. Someemployees lacked the trust in management. y Ineffective public dealing was another major problem which I experienced during myinternship. y Regularity and punctuality shows the character of big and good executives. But this problem is also faced by the overconfident employees

Suggestions and Recommendations y No doubt P.T.C.L having the monopoly in providing the Land-Line TelephoneConnection in Pakistan and its playing its role magnificently. In current scenarioP.T.C.L has increases its

Revenue quite dramatically, and probably that as soon asthis organization has become privatized it will flourish its revenue in better manner. y PTCL should immediately change its Finance upper level of hierarchy and shouldstream line in the good manner. y PTCL should also encourage the Billing On line system that each and every customer should have to pay his/her bill on line basis. y The system of E-PAYMENT which although exist in PTCL finance system but thereis need of improvement this facility. y The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the boguslocal calls in the monthly bills of various customers. PTCL should also provide thedetail of local calls made from any Land Line Number which would be provided inMicro level to the customer. y Faulty Telephone connection should be Fault Free within 24 hours in order tomaximize the Revenue, as Revenue of PTCL should sacrifice at the cost of FaultyTelephone. y PTCL should make Customer Care Centers in remote areas. y The punching system of Billing through automation at CITI Bank Karachi takes somuch time to adjust so it should be revived. y The Financial D.D.O powers should be entrusted to the Director Finance rather GM. y PTCL is not utilizing its surplus profit in long-term investment projects which bedone. y PTCL management should give concentration towards the Securities of deposit and itshould be on maximum level.

PTCL Internship Report Page 41 y

The return on deposit should be checked accordingly. y The cash generated from the operation must be utilized accordingly. y Each Region should allocate the funds at its own level. y PTCL should take the services of highly qualified financial analysts. y The promotion system in the Finance & Revenue wing should be revived in truemanner all promotion must be made strictly on merit. y Each Region should maintain Profit & Loss and Balance sheet and the statement of Cash inflow and outflow