ANNEX 7 COMMERCIALLY SENSITIVE INFORMATION

This table should be used to record the sections of the bid which contain commercially sensitive information.

CPA Number : CPA 17 CPA Name (Please state in full) : Yorkshire and The Humber (South Yorkshire) Question Commercially Sensitive Information number
Pricing Schedule We consider the contents of our Pricing Proposal Model to be Commercially Sensitive. It would be materially detrimental to our business if our models, prices and costs were disclosed to our competitors. We consider any specific functional detail about our case management system (IMPACT) that underpins our supply chain operation to be commercially sensitive.

Security Plan, Service Delivery, Customer Journey (Q4, 5) Part 4: Service Requirement Part 4.1: Service Proposal Customer Journey Process Map Annex 1 Part 8: Contract Performance Part 8.1: Performance Job Outcomes Part 8.1a: Performance Rationale

Process Maps. We consider the process maps requested in Part 4.1: Customer Journey Process, Annex 1 to be commercially sensitive information as these provide significant detail about our operating model.

We consider our expected performance per CPA and the manner in which we will deliver this to be commercially sensitive information.

Serco in Confidence